I have been with GM Financial for over 2 years. I recently had a hail claim and the damage was repaired by my insurance company. I also had coverage on some accessories including a full matte paint protection film over the entire vehicle. They had to remove this to repair the vehicle and the insurance would only pay to replace the damaged area of the film that was removed. I was informed by the facility that performs the wrap that unfortunately they could not guarantee the clear would matte wrap would match exactly so I chose to not have it done. The insurance issued me a check to both GM and I as it was over their 5k limit to issue it to me directly. GM has given me the run around for months asking for various documents to release the funds including letters from insurance, quotes stating it was for a wrap only, speaking with the repair facility to verify the repairs were made and still will not release my funds. I informed them from the beginning that I would not be replacing the wrap and this was something added after the purchase. It was not part of the damaged areas that were repaired which they verified. Every time I spoke with someone I had to explain myself from the beginning and it took days to a week each time for them to respond. They have refused to return my funds still and applied them to my loan against my request. I have perfect credit with no late payments and I will not be using them again in the future. Their processes are a joke and response time is even worse. The customer service employees were friendly, but I didn't feel they had the proper support. I was also told I couldn't speak with anyone who had authority. They just had to put in a request and wait for a response. Do better GM read more

appalling service, I called for a payof from my dealership and they asked to speak to the customer and proceeded to dissuade my customer from my car and pushing them to a new Cadillac and my customer is saying I went to Cadillac and they didn't have anything I was interested in. I took the phone back and asked for the supervisor, I expressed how unprofessional this action was and got the payoff I originally asked for. I don't have a good opinion about your company or services. read more

I've been trying to take over a lease through GM Financial, and the experience has been frustrating. I submitted my credit application over 45 days ago. Since then, I keep getting the same response. They say they are backed up and have not been able to run a basic credit check. A credit check should take days, not over a month and a half. This delay shows poor organization and lack of urgency. If you are thinking about taking over a lease through GM Financial, think twice. The process is slow, communication is repetitive, and nothing moves forward. I would not recommend going through them for a lease takeover. read more

Worst loan company I've ever dealt with. Just like others have stated, I would give 0 stars if I could. I purchased a car on April 24 in Arizona and brought it into California on April 28. When I went to the DMV on May 13 to register it, I found out that GM Financial had not even initiated the title transfer. Apparently, they don't automatically start this process when a loan is opened, you have to call and request it yourself. This is completely ridiculous, and unless you're a dealership, you'd have no reason to know that. After finally getting them to initiate it, they told me it would take 5-8 weeks just to mail the title, which is somehow "part of their process." According to the tracking number, the title was finally delivered to the DMV on June 10, nearly 7 weeks after I brought the car into California. Despite me explicitly providing the correct address for my local DMV office, GM Financial ignored my instructions and sent the title to DMV headquarters, which does not process public transactions and does not forward documents to local offices. I later found out this happened because the address I initially gave was a PO Box (which FedEx can't deliver to), and instead of calling to clarify or request a different address, they just made an assumption and sent it to the wrong place -- which is what got us into this mess. At my DMV appointment on June 17, I was told DMV headquarters was still opening mail from before June 1, meaning my title is stuck in a backlog. Once they get to it, they'll send it back to GM Financial, and per GM's customer service, that restarts the entire process, potentially another 5-8 week delay with no guarantee they'll send it to the right location this time either. Since then, I've called multiple times (5/13, 6/17, 6/19, 7/2, 7/23, and 7/29) and submitted relocation request forms three times (5/13, 7/2, and 7/23) the second of which they claim never went through. I've received zero proactive communication and every piece of information I've gotten has been through my own hour-long calls. When I finally asked to speak to a supervisor on 7/29, I had to push multiple times just to get escalated. Only then was I told, for the first time, that they could request a duplicate title from Arizona, which apparently could take another 6-8 weeks just to receive and an additional 6-8 weeks for GM to process on their end. The fact that this was the first time I was hearing about this after all the back and forth is completely unacceptable. My vehicle legally needed to be registered by July 27, 2025 (90 days from April 28), and because of GM Financial's continued negligence, I am now past that deadline and at risk of registration penalties, fines, and being unable to legally drive the car I'm actively making payments on. Any fees incurred as a result of this will be their responsibility. Avoid GM Financial at all costs. Their customer service is careless, their process is broken, and they take zero accountability for the messes they create. Worst experience I've ever had with a loan company. I have already sent a formal letter of intent to pursue legal action against GM Financial, and I will hold them fully liable for the financial and legal consequences of their repeated negligence. And to GM Financial: Don't bother commenting asking me to reach out to your social media team because I've already done that, and nothing came of it. There is still no resolution. If you respond here with a generic comment asking me to contact your social media team, it will be clear you didn't even read this review and are just copying and pasting a standard reply which perfectly sums up your customer service experience. read more

Absolute terrible company. I was a couple days not even a week over my due date I went to make my payment they charged me for two months instead of what was due. then when i tried to stop the payment the website is misleading allowing you to select a delete or cancel payment and has you call which they then explain you can not cancel the payment to call your bank which then the bank explains they have already taken the funds so it can not be stopped and then they say they can not refund the money back to your account wait 2-3 weeks for a check. I will never deal with them again. read more

Paid off my car payments, and had a *unexplained*balance with them of $5,000+ ($200 of late fees) I didnt pay the 5,000 in 3 months, they repossessed my car & wouldn't allow me to make arrangement payments, they wanted in full, so I paid in full 2 weeks later. My account with them was at $0.00 & they held my car and additional 2+ weeks ! On a paid off car, my car payments were completed & paid the additional $5,000+ yet I haven't had my car in over a month. Representatives lie and are rude. read more

Been waiting on a refund for 2 weeks cause I had a get declined I didn't think it paid it did still have not got refunds it should go back to my card the way I paid why am I having to go thru my email and request a refund you didn't wait 2 weeks to take my 2 payments when only 1 was needed. I have other bills to pay I just need my refund. read more

GM Financial Services is the worst credit provider I've ever dealt with. Their customer service agents are rude, aggressive, and disrespectful. The company shows no compassion and only cares about money. I recently lost my car in a fire and contacted them to report it, inform them that I filed an insurance claim, and ask for a break from payments to handle the insurance and gap claims, as well as the loss. However, the customer service agent was rude and inconsiderate, insisting he didn't care about my loss and that I needed to keep making payments. They kept reporting negatively to the credit bureaus. When my insurance paid my claim, they neither credited my account nor notified me until I called three weeks later. The customer agent was rude, dismissive of my concerns, and only focused on how I should make monthly payments; they warned they would continue reporting to the credit bureau and pursue collections. I explained I had a pending gap insurance claim and needed it resolved and the remaining balance paid, but they continued to report adversely. Gap finally sent a check in my name on October 25, but as of December 3, they still hadn't credited my account nor acknowledged receipt of the check until I called. They claimed they did not receive the check. When my insurance made a lump payment, it did not reduce my interest charges. read more

Do not get a loan through this company. They hire so many people that cannot simply do the tasks given to them. I call to make a payment and get attitude because I did not have my account number on me. I have called in and mad 4 payments now without the account number and simply providing my social. This rep today would not let my pay my bill because of this. I am getting a new bank to finance this truck as I type this. GM Financial has gone down hill. You literally have to wait on hold for 30 minutes to get hung up on. Even though this review might get an autobot response from GM Financial I guarantee no body will be contacting me about this issue. I have left an open complaint with GM Financial. So they have no reason to act like they are unaware of this. read more

Garbage app and website along with customer service help!!! Told I'd have to wait 3 to 5 business days for my refund then on the 5th day I received an email saying I had to select how I wanted to receive my refund (in the account you guys took it out of) which would take another 2 days to process. In the meantime I'm occurring overdraft charges because of them. And I was giving a possible 24 hour option to have the money refunded to a debit card that the app and website wouldn't allow me to add!! My biggest problem is that you guys took the money so quickly. But then wanted me to jump through hoops to get it back when you already have all my information to send me the Mon it back and said you want to try to dick me around and make me jump through hoops At my expense. Don't trust g m financial sure and don't ever do business through them or recommend them to anyone. Trash service and fuck them read more

They are a holes especially rude Desiree if u need help don't depend on this company no help just rudeness from top to bottom

Great service. And they have approved us every time. Thanks GM financial Laura and Ralph read more

Please beware! this is the most corrupt company I have ever dealt with! my husband and I bought a truck through GM financial and we were making our payments on time. We always made our payments through the online portal. My husband accidentally made several payments through the portal but clicked principal instead of monthly payment. We realized our mistake and called GM financial to let them know that we met to make those payments as our monthly payment, they assured us this was no big deal and they would get it fixed right away. Instead, they went behind our back, got a lawyer and tried to repossess the truck saying that we did not make our payments, they then said we had to come up with all of those back payments and then they lied and said there were several back payments from previous years that we also missed, I called my bank and printed out statements right away, went through and was able to prove that we had not missed a single payment but of course they have their attorneys who are dirty and screw everyone else over, I didn't feel comfortable financing the truck through this company anymore so we gave it back and purchased a new one through a reputable company and have had no issues! GM financial has since said that if they are unable to sell the truck for what we owe on it, they plan to come after us for the rest of the money I cannot tell you how awful their customer service is and how corrupt this company has been. I will never go through them again. read more

Wow. So, on 12-31-24 I attempted to pay off my truck by ACH. I received a receipt from GM and their site said my account was closed due to the fact I paid off my truck. A week and a half later, the payment still had not gone through. I signed back onto the site and now I was late. Evidently, they have an outside company that is supposed to let you know there was an issue with the ACH payment. Never heard from them. Never heard from GM. So I called GM and it turns out there was a "glitch" with the ACH (not sure why they emailed me the receipt). So, now the payoff was $100 higher. So, I sent a check. It has been nearly 2 weeks and the check has not cleared, so they now added late fees. Bottom line, after this fiasco, I realize that GM doesn't want you to pay off your car. They want the Interest Rates and Late Fees,, so they will continually give you lame excuses. So disappointed and angry. I honestly would not have purchased this vehicle if I knew the ineptness of the Financial Arm of their company. read more

GM Financial they are to be bogged down with the automated process to actually bring value to their customers. the lack of human help to be able to process a technical glitch in their system to free up a title on a car that has been paid off for 4 years is amazing to me. i try to always buy GM products, the administration part of their process is full of holes with no attempt to correct them. read more

Can't agree more with all the reviewers here. It's one of the worst businesses ever. In my case, I'm on a monthly extension after a 36-month lease. I prepaid the entire lease based on a total amount deal I made with the dealer. So, I never know what my monthly payment should have been for the 36-month lease. GM Financial never sent me any statement stating what my monthly extension would cost. When I called or used the online chat, I always got a different amount. It seems that each one of them calculated the amount manually and ended with a different number. Very frustrating (especially after hours on the phone over many calls). They all should get an F in their math. The MyAccount website shows a completely wrong amount due. When I asked the chat bot, it responded that the amount was due on 12/31/9999. Whoa? When I complained about this inaccuracy on the website, an agent said that he couldn't see what I saw, and asked me to fax (yes, to fax) a printout of the screen. Are they stuck in the 1990s? What a ridiculously inept company! read more

GM Financial - Auto Loan Providers Near Me - Fort Worth, Texas

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Stole my money. Despite providing a grounding receipt from their own dealership demonstrating the battery was in working order when I returned the vehicle and when the grounding report was taken 4 days after my lease ended - their inspection taken 2 weeks after my lease ended - showed a dead battery. They denied the ground receipt and refused to refund me my money for the dead battery. Do not use this company. read more

Look...mayhap I'm petty. However, I scheduled my car buying appointment online ahead of time. I brought a large-ish sum of of money to the table for my purchase. I brought a desired Japanese trade in as well for this transaction. I got my "legal" paperwork and they'd misspelled my first name. And it's not a tricky name..."Timothy." I was now "Timpothy" I followed all the directions I received to "Change Of Name". I scanned my D.L. from my state. I had shit notarized. They STILL have my F-ing name wrong on site where I make my payments. They STILL haven't told me why I didn't get my first oil change and first Maintenance free of charge, as they advertised. They STILL haven't addressed that my "sales-person" filled out my "Customer Satisfaction Survey" at the end of my transaction. I'm going to say, with all certainty, I will NEVER give GM/Chevy my money again after this chapter is closed. Jim Ellis Group in the Atlanta area...AVOID! Timothy (not "Timpothy") read more

I'm a Victim of Domestic Abuse, GM Financial won't put the Check in my son's name only after they sold our car. Now I have to worry that my husband will kills us over the refund check. They money belongs to my son and now I have to worry that he will take all of the money. And that we will be homeless in the middle of Winter in Oregon. I hope that they realized that they will be responsible for our deaths. I have a order of Protection in place they don't care at all they won't work with them please don't be your finance company they only care about the Abuser and not the victims. read more

Got a bill 8 months after turning in my lease. Did a one-time lease payment at the time I took delivery and asked for all fees to be rolled in to the payment. Got a bill for a $500 cleaning fee (which was standard I was told and in the contract) a $421 tax bill and a $15 administrative fee. We as taxpayers bail these bloated, inefficient automakers out time after time and they continue prop up their business model with hidden fees, inscrutable contracts, and classic bait-and-switch tactics. I will /never/ do business with this crooked corporation or any of their bloated dealerships ever again read more

GM Financial reported me to credit bureaus over $145 of late vehicle payment when I've actually been overpaying my monthly payment of $525. Unfortunately, I was a victim of this Coronavirus, and I'm currently unemployed and I fell behind less than one full payment. Even though I overpaid my last two payments at $625 this senseless, coldhearted, and money hungry company can care-less the nation declared a Pandemic over the Coronavirus, and even though they received a nice hefty check from the government over this national declared pandemic. They are collection money from the public on their loans, money from the government over the pandemic, and reporting people over $145. This is how investigations start at the Federal level, then heads start falling from the top. Watch your step GM Financial. It's never good to be too greety. Disgusting! read more

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Stay away from GM Financial (GMF)! Had a 3 year lease with a PERFECT payment history. I turned in the car on time and received the bill for disposition fee and paid it within 7 days. I called a about two weeks later to confirm the receipt of that check and they did confirm it but they said I still have a $ 0.99 (99 cents!!) balance. BUT, they said it was a glitch and they will correct it and make sure the account has 0.00/ZERO balance. They sent me a Zero balance letter about 10 days later. Now, GUESS what? I just got an alert from my credit monitoring service that GMF has reported a 60 day delinquency on my account. I will submit a complaint to CFPB. DO NOT DO business with them. read more

Where to begin. After two and a half years of a perfect lease payment record, my automatic payment was stopped without notification. My car was actually repossessed after no payment for two months and I had to pay about $1000 in fees to retrieve my vehicle. I received no written notification, no email, and no voicemails indicating there was an issue with my account. When I ended my lease and actually ended up purchasing my vehicle, I received notification that I owed $400 for the return fee for my vehicle, which I had purchased. I called GM financial and had to send them my proof of sale (even though I purchased the vehicle AT a GM dealership). I was told nothing about the need to do this at time of purchase. I am awaiting a zero balance letter, but fully expect to have to call again and resolve something else before I get out of this shit show. I have never written a review for anything before. I run a business and cannot imagine maintaining the kind of broken systems I have experienced over the last year. I will never use GM financial again and I will warn anyone else looking to finance a car to go elsewhere. read more

The employees here are just as dumb as the company. They are illegally withholding titles and bill of sales. REPORT THEM. GM Financial Dealer license: AmeriCredit Financial ServiVWs (South Carolina) - SLW1-2108, Connecticut - Unique Identifier #2108, Michigan - Regulatory Loan License #RL 0021806. https://www.gmfinancial.com/en-us/licenses.html read more

Terrible company- account is locked and no one can unlock. Continue to add charges after car was turned in. Don't give a review until you have completed the entire transaction. And make sure you continue to monitor your account long after you turn your car back in (even if you purchase a new vehicle) as they will surely charge you with something even if you made all of your payments on time. GM Financial will not hesitate to ruin your credit in order to collect the funds. read more

I have auto pay set up and I always make my payments on time and my auto pay was disabled without my authorization. I have contacted GM Financial and they all tell them they can not help me. I have auto pay to avoid issues like this. My accounts are up to date and I should not have had my auto pay cancelled. read more

My customer service experience with GM Financial was extremely unpleasant. The agent are rude, impatient and unhelpful. Be aware DO NOT make the same mistake. they changes acounts they don't tell you why read more

My customer service experience with GM Financial was extremely unpleasant. The agent was rude, impatient and unhelpful. I stopped being your customer over two years ago. I asked my personal records to be deleted from your marketing database. It was denied to me, and without any explanation. It appears that you decided to keep profiting from my data and ignore my natural and legal request for no good reason. Shame on you. This customer is lost for you for good. With utter disrespect (to the company, not to the individual employees), Slava R. read more

Don't do business with this corrupt company. They lie, add on fees they can't explain and you're never given the same or a consistent answer to any question. These people will lie and rob you blind. Stay away from this company at all cost. read more

Offered covid relief - seemed like a good thing - well that was until they took 3% interest to 18% for the remainder of the loan .. amazing how the ability to skip 2 months payments added 15% interest to each month for the next several years .... My father also had GM financial - sold the truck paid the loan off - yet a month later they still pulled a payment ACH - called in to complain - they'll reimburse it - but it takes 4 plus weeks tog get the $ back .... how can they pull a payment almost a month after it was paid off ... SCUMBAGS read more

Just spoke a an customer service agent in regards to them making an error on my payment history. As soon as I mentioned this she got an attitude, Flava Agent #10041. Not to mention I had already been on hold 45 minutes, asked to speak to a supervisor and she put me back on hold. I run a call center for 150 reps this would of been the last day for her on the phone. She stated without even looking that they don't make mistakes and I have to go the credit Burau which you can but if the company makes the error and they can push the correction i. I am in the middle of trying to buy a house and can not wait 3 months when this could be corrected in a few day. She should not be working on the phones, no customer service skills just plan attitude!!! since I can not get to a supervisor I hope they pull this call and review it! Unbelievable! read more

The worst Auto Loan company I have ever dealt with. I refinanced my loan solely because the service is terrible. Customer service was rude and professional. GM kept chatging extra fees and my balance kept growing bigger . They dont want to send me an bill in the mail . They told me something they do and dont do it . Their interests are very poor. Glad I'm rid of them. Never ever again . I advise anyone thinking financing with them to think twice. Got a great company that refinanced me saved more than $2000. My interest dropped severly . Try Openroad lending you wont be sorry. read more

You get reminders about the amount you owe, but not about the steps that you need to do after you return the car (at the end of your lease agreement). the customer care says that I need to talk to the dealership, the dealership says they are not concerned. one does not know what is the correct information to fill, so you end up playing roulette with the DMV. I am talking about the release of liability form. read more

DO NOT USE THEM!!!! My father passed away and I just wanted to pay off the loan so we could transfer the vehicle to a family member. Unfortunately they don't take payments over the phone over 3k but I can do it on their website. Even as the legal representative, they won't give me access to the online account as a third party so my only option is snail mail. How can you call yourselves a financial institution and not be able to accept payments? HORRIBLE! read more

Here is how to email GM Financial since they are the only financial institution that does not display their email address on their website or mobile app for their customers: customerservice@gmfinancial.com read more

Had my car stolen this morning had to wait till 8 am to call GM no response after calling from 8am to 8 48am and now I'm going to call in the report and file with insurance it's just to redundant I don't think they'd repo my car like that way to much business class I would expect and if not stolen why avoid my calls and cancel the virtual assistant unsure what's next don't trust. Only cause it has to be a star so - . read more

GM Financial - Auto Loan Providers Near Me - Fort Worth, Texas

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Leased a new car, and set up auto payment at the closing. Apparently the auto payment that was set up was slightly shy of the full monthly amount. Not something anyone would recognize as the assumption is that its being paid in full. Never received a single email or phone call that there was an issue (they said they sent letters of which in today's age.......why?), and the tow company showed up at my door one day. Numerous fees to get my car back, and huge hit to my stellar credit score. Will never do business with them again. read more

Hey CA people - did GM Financial report a false charge-off against your credit? Did you know this hurts your credit score, affecting your ability to secure housing and other loans? Please contact me as I am securing a TOP firm to bring a class action lawsuit against GM Financial. read more

all these bad reviews, I guess it's just me but I'm the type of person who keeps up my shhh#... Idk about the rest of people here complaining. I never had a problem., WHY? cause I keep an eye on my bank account Every day! I know how many Bill's I have monthly I know what I pay monthly ( I don't play with my own finances) I have a calendar- WHERE I CAN SEE WHAT BILL GETS PAID EACH MONTH. I have some scheduled automatically But I still check my OCD . As far as payments, credit , fees....I never had that issue with Gm financial. Some people here probably dont understand how to lease a vehicle. You need to ask questions, you need to learn about it before you sign that contract. Its 2020 yall , be responsible and communicate appropriately with them and trust me they will work with you. Cant treat people like sht . I never had a rude representative. read more

Agent on 5/13/2022 lied. 2 agents on 5/20/2022 lied. Their billing system can overcharge you 600 bucks and they'll lie to get you off the phones instead of fixing it. Need a manager because their billing system made a mistake and the agents can't fix it? Tough shit. They'll just send you to other agents who lie about their names and hang up when they say they are putting you on hold. I didn't choose this company, the dealership set up my financing. If I could switch I would. They lie with no consequences, their billing system sucks, and their customer service is touch and go. read more