Hayden is my hero and a treasure at Audi Costa Mesa. My daughter was driving her younger sister to…read moreLAX, and my Audi Etron needed assistance immediately! I called Hayden and he was Superman. He came through like a champ! My Audi was fixed immediately and my daughters were off and on their way Safely! He took care of me and moreover my family. Hayden cares, and aims to make your experience the best it can be! Thank you Hayden! You are Fantastic!

Everyone at Audi Fletcher Jones was very friendly and helpful. Natalie was especially resourceful…read moreand attentive throughout the process--she made everything smooth and easy. You truly have a great team. Thank you!

Brought a car handed down to me for service. Anderson Chinchilla provided me with one of the best…read morecustomer service experiences I have had anywhere. I will only be doing business with Anderson moving forward and you should too!

Hong is my service guy when I go to Mercedes. He's super nice, calm, and communicative. He makes my…read moreexperience at Mercedes easy and enjoyable. This Mercedes has lots of seats while you wait for your car. There's even a food/drink stand and a gift shop!

Great service at the shop. Would definitely purchase again if they have the specific car I'm…read morelooking for.

I just had a call back from the general manager yesterday and I was even more disappointed. He said…read morethat the owner asked him about the review and he wanted to know if they really deserved a one star review. Mind you the general manager didn't even read the review. I came in 3 times to follow up on the squeaky brakes. The master technician said there was nothing wrong with the brakes. Even after they changed the rotors and brakes they still week. The managers said we tried we did our best. He said we are not a new car dealership. The point is they sold me a car that had this problem before selling it to me. Now they are trying to guilt trip me into changing my experience? Guilt tripping, gas lighting? Not a professional look for you. Why can't you say you failed to resolve the issue? Doesn't matter what you tried to do you failed. Please don't pride your self in great reviews when you clearly have missed the mark here.

I am not going to write long review and explaining here to waste people's time and my time…read more all places have good and donw side. no bitching, not back stabbing, or no dung behind the curtain type of place so far. I stop by here frequently. and i tell my networks to do so as well. Cheers

I really wanted and intended to write a five star review of OC Autosource because initially I liked…read morethe owner, Tony Thompson and trusted him. I ignored other reviews and purchased my dream car from OC Autosource...a Bentley Continental GT Speed "Limited Le Mans Edition" (#7 of 48) coupe. Though the car had been in his hands for weeks, he apparently never bothered to have a mechanic look at it. I paid for a PPI (Pre-Purchase Inspection) after buying it (my bad, don't make this mistake) and learned the truth about the car. The front grills had sustained damage, breaking off the tabs that hold them in place and subsequently been GLUED back on. The front left wheel had a crack in it which caused the tire to steadily lose air pressure, ultimately triggering an alert on the car's dash. This alert effectively froze the computer, making it impossible to use the navigation, listen to music or do anything else. I returned to the tire shop 3 times for refills, seven days later the alarm was triggered again, On my third visit they discovered the crack in the wheel. The exhaust system was loosely hanging on...missing brackets that secure it and prevent it from hanging low. The car has a 20 speaker, $7500.00 sound system but the blown speaker in the dash made it painful to use...like nails on a chalkboard. When I provided Tony proof of these flaws, he assured me he would make good on the repairs and "..do the right thing" and I believed him. I had everything fixed at a cost of $2637.79 (parts & labor) and now enjoy driving the car. Weeks passed and Tony never contacted me until I posted a review and filed a BBB complaint. 24hrs after posting my initial review & filing a BBB complaint, I got reimbursed the total amt for the aforementioned repairs. But because Tony asked me to "...remove all the negative you put out there" I feel this was mere damage control rather than his desire to do the right thing because I received more messages from him within 24hrs of posting my review than I received in the preceding 4 months.. I promised him an honest review on my first visit to OC Autosouce & that's what this is. I always keep my word. If you intend to purchase a car from OC Autosource, I suggest you demand a PPI be conducted before you buy. Have the cost of any repairs necessary be deducted from the purchase price and handle the repairs yourself. JMO...I could be wrong.

My husband and I went to EuroCar this past Tuesday. Our experience was truly exceptional from…read morestart to finish. Purchasing a Bentley Continental GT is a big decision, and the entire team made the process feel seamless, professional and even enjoyable. Harry was our main Sales Representative, and he was outstanding, knowledgeable without being pushy, patient with all of our questions, and genuinely made us feel comfortable. He took his time to walk us through every detail of the vehicle and made sure we felt confident in our decision. It is evident he takes pride in what he does. Cole handled the financing, and he made what is usually a stressful part of purchasing a car feel straightforward and transparent. Everything was clearly explained with no surprises. He was highly organized, efficient and respectful of our time. We also would like to thank Freddy, the General Manager, who ultimately worked with us to put together a great deal. It was clear that he valued our business and wanted to ensure we left there happy. This was a First-Class experience worthy of the Bentley Continental GT we purchased and my husband and I are grateful to the entire Team at EuroCar. We would not hesitate to recommend them to anyone looking for a luxury vehicle.

Harry Albert is the man to ask for at Eurocar! He is an unbelievably knowledgeable, honest and…read morekind person. He made dreams come true for two vehicles on the same day! Eurocar's inventory is massive. The dealership is immaculate. The vehicles are in pristine condition and the experience will be a life-long memory. The best part is we have gained a great friend in Harry. I will recommend him and Eurocar to everyone I know looking for a luxury or exotic car. If you are in the market, make sure you stop in Eurocar before making a purchase, you will be very happy you did!

I have bought all of my Lexus cars with this dealership. Customer service is nothing to be compared…read morewith other locations. They really show pair to their clients through their customer service!! Notable associate to call out as a fantastic help is Zaheed You will not be upsold he is very thorough and honest. He would come back to him on my next Lexus purchase!

Terrible experience! I came to Newport Lexus for the first time because they were running a special…read moreon brakes: $339 for front brakes and resurfaced rotors. I show up to my appointment 5 minutes early and I have to wait in my car for almost 20 minutes because the advisor I was assigned to was busy with another customer. She finally gets me checked in. She tells me she doesn't have a loaner car for me yet, but here you don't usually have to wait more than 30 minutes for someone to return their loaner. After an hour and a half of waiting, I get a text from her apologizing for the extended wait, and still no loaners have returned yet. I asked her roughly how much longer it would be and she didn't know. After more than 2 hours of waiting, I received another text from her apologizing yet again, saying she's going to change my appointment to a "wait" appointment, and she's asking for my car to be expedited because no other loaner cars have come back yet. This was getting ridiculous. I replied back, telling her that I'm basically stuck waiting because I have no other choice, even though this wasn't what I agreed to. I didn't bring my laptop with me because when I booked the appointment, I was told they can usually get me a loaner car fairly quickly if one isn't available at the time of my appointment. After being stranded for more than 3 hours waiting in their freezing cold waiting room, I asked an employee if he had any updates on my car. The response was, "No. You should check with your service advisor." I watched so many other "wait" customers come and go in the waiting lounge area. So, apparently, waiting for the first 2 hours was nothing but a waste of my time, while all the other "wait" appointments were prioritized over mine. Even though I dressed in layers and brought a protein snack and water, I was still freezing cold from the a/c blasting in the waiting area. I wandered outside and found a random chair on the side of the building. It was warmer outside than inside. I received another text with a link from the technician. I click on it, and it says that additional work is needed on my car. This was alarming, because I had literally just gotten a 60k tune-up on my car at South County Lexus the week before! I watched the video, and the tech doesn't mention any additional work needed. So I'm already upset and in hot water for being forced to wait; now I'm left hanging, not knowing what else is wrong with my car. That's when my advisor calls me and apologized for everything that had gone wrong that day. She said that these things don't normally happen. I told her about how vague the video was, and I'm surprised to see that I need additional work done. She clarified that my back brakes are at 5 mm; it's nothing urgent. She told me that she's just as upset as I am, and that she was out last week sick with food poisoning, and she's very disappointed to return to work and deal with such a mess. I told her that my day is basically ruined and I just needed to leave ASAP. She said my car is almost ready and to give her 10 minutes so it can be washed. Another 40 minutes go by. No call. No text. At this point, I'm almost in tears. I force myself to go back inside to see what the holdup is. Of course, no one knows anything. So I walked over to my advisor's cubicle and asked her where my car was. She told me that her manager is taking care of everything and asked me to return to the waiting lounge, and that her manager would come talk to me. I go sit and wait yet again. Another 20 minutes pass, and no manager comes and talks to me. Instead, my service advisor comes over and tells me my car is finally ready. She looked visibly upset. I told her, "You guys can't keep my car hostage like this." She said that's not what they were doing, and admitted that she just got done yelling "at everyone." Then she goes into how she was out for a week with food poisoning again, mentions how she works on commission, and has a 10-year-old girl at home. I told her that I was sorry she got sick, but was a little confused about why she was telling me these other things. The ultimate insult was when she took only 10% off my bill for all the drama that happened that day. I asked, "Really? Only 10%? That's the best you can do after *everything* that happened today?" She gave me 20% instead. At this point, I was so exhausted, upset, and still freezing cold. I felt dizzy, drained, and my phone was about to die. I finally got to pay, sign, and get into my car and leave. This dealership is an absolute trainwreck on every level. And while I understand that loaner cars aren't guaranteed, employees shouldn't mention that loaners are returned every 30 minutes or so. Because this sets an expectation. And if that were the case, then roughly 7-8 loaner cars would have returned in the 4+ hours I was forced to wait. But not even one was returned.

I called in to Teslers and Beemers, The first guy I spoke with wasn't very friendly told me he was…read morethe manager and didn't seem interested in helping. I almost hung it up right there. Glad I called back. This time Jorge Jimenez picked up, and the experience was completely different. Super friendly, answered every question I had, and actually tried to make a deal happen. He even got me the window sticker I requested without any hassle. Jorge is solid professional, helpful, and easy to work with. Even though the deal didn't go through this time, I highly recommend working with him and the company. I'll definitely be coming back to work with them again. Thanks, Jorge.

Drove an hour with my family for a car that was sold the night before... even though I confirmed…read morethe appt in the morning. Tried out other cars I liked but found out the advertised price is not the actual price. +$5k of wheels and ceramic coating, and fees as an additional cost. It's mentioned in the listing that this may be the case, but it's always the case on every car. What I REALLY didn't like though was the "extra" DMV fees, which is not allowed. Those are fixed costs...Last, when asked about the manufacturer warranty, it was overstated. We did like our sales rep, inventory, but the pricing strategy was really not ideal.

Buying a truck here Mo Qureshi was fabulous he was nice very knowledgeable and well trained the…read morewhole experience was a 10/10

I cannot yet speak about the service department, but my husband and I had a great experience with…read moreboth 'Big Joe' and Jayme. They worked out a great deal on my new Tacoma and were not at all selfish with their time. They weren't pushy, made us feel heard and valued as a customer, offering us water or coffee. The dealership was busy, and going to lease a car can feel like a meat market - some dealerships are very hungry, pushy, and impersonal. If you're in the market for a new Toyota - go to South Coast and ask for Big Joe or Jayme. They were awesome. I'm very happy with my car!

I took my Macan in because the brakes were squeaking and noticed that the center hub cap emblems…read morethat I HAD were gold and had the red and black Porsche caps were switched to the ALL silver they're beat up and scratched mine were in new condition! I can't believe this ! Not only did they tell me my brakes didn't make noise they switched out my caps!! Unreal!!

Apollo is a real pro. Informative without being pushy. Always took the time to answer my calls and…read moretexts. In the end, I decided to go in a different direction but I had to take a few seconds to give him a quick nod. It was a real pleasure meeting him and I'm sure he and I will work together soon.

5 Stars - Supreme Motors in Costa Mesa - Pristine every time…read moreThey take great care of our family's two SUVs. Always perfect--the cars come back looking like they rolled off the showroom floor. That deep, mirror-finish shine you can see yourself in. They've got a clean, professional setup on Placentia Avenue near 19th Street--appointment-based, call ahead to set up initial s. Easy, no fuss. I text Ehren--he's quick to reply, we set something up, and he sends his crew. They're solid. They cover surrounding areas, even 15 miles out like me. No problem--they show up, do the work. Seats wiped, carpets vacuumed, windows clear, wheels shiny, trim polished. Everything flawless without me saying a word. And those monthly maintenance packages? Great value--keeps everything looking sharp without breaking the bank. Friendly, on time, they care. Call Ehren at Supreme Motors--your cars will look great.

They were very attentive and were able to work around my schedule. Ivan who came to clean my cars…read moredid an amazing job and my car was filthy. Over all they did a great job at an affordable price.