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    Gluten Free Sassy Bee

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    2 years ago

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    Cold Stone Creamery

    Cold Stone Creamery

    2.8(34 reviews)
    3.1 km
    $$

    Yummy ice cream with so many options of flavors and the service is always friendly and they suggest…read morethings if your not sure what to get. Make sure you get the app to rock up points as well.

    placed an order for a cake for my Aunts Birthday with customizations on 1/16/25. The ordered was…read moreplaced via ColdStones Website, and delivery option chosen. Per Coldstone's ordering options online, the coffee house crunch cake size 8" large was ordered with request of toasted almonds and Carmel to be added in the designated space where it clearly stated any customizations would result in charge adjustments (which is fine). I ordered the cake and had not received any calls from the store regarding my order or for need to clarify. I received the cake today, 1/22/25 and this is the presentation of the cake initially out of bag/package. No mix ins what so ever (not even the basic toffee that it was supposed to have) were in the cake, it was solid coffee ice cream and chocolate cake. No add ins requested were in there either and the cake was malformed and water was in the plastic/bottom platter and coming from parts of the cake. Pictures are attached. I'm beyond disgusted with the customer service as I called your store right after receiving the cake at my family's house for my aunts birthday and the girl I spoke to on the phone laughed about the situation in between trying to sarcastically apologize and put the phone away from her to compose herself in between and then ended the call.. I've always got my orders for my families birthdays from the Allen park location because of the great service but I will never do that again. (Not that any of you care clearly) which is really what's sad. You should care. You should care what kind of product you're selling and the customer service. What if you were ordering a cake for your Mom? Your Aunt? Your Dad? I think you'd want a nice cake that looked and tasted good from the place you/they enjoy. You'd be upset if your family had this experience. There's nothing funny about it. It's disheartening. There's nothing funny about ordering and paying for a product and getting terrible quality and bringing it to a stores attention. I don't expect anything from you at this point. But I hope you don't treat others as poorly as you treated me, and by extension my family today. Do Better.

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    Gluten Free Sassy Bee - cupcakes - Updated May 2026

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