I recently went to the cold storm in Allen park mi and I bought the ice cream taco. I wasn't expecting perfection like ok the website but I was expecting it to look somewhat like the picture. When I got it, it came like it was stuffed in the bottom of a freezer for a while in a little plastic bag. It was $9 for it to not even be the size of my hand. Looked nothing like the picture, and had a giant goop of peanut butter that was smooshed and stuck to the wrapper. And to top it off the inside was hollow with just a little bit of ice cream inside and the rest hollow. Never buying that again, very disappointed. read more

I will never go here or recommend this place because it was made clear we (African-Americans) are not welcome. We stood there for 5 minutes and no one said just a minute or asked us what we wanted to order. A non-African-American couple came in and were told just a minute and asked what they wanted to order. read more

so just in case anyones wondering, contrary to the hours on Apple Maps, they are closed after 10 pm. But the Tim Horton's that sales donuts and coffee is open if you're interested in sitting in a super long line. read more

They were polite but I'm not sure just how sanitary they are. I watched one of them take the scrapper that they use to clean the counter and wipe some whip cream off of her arm. She did put it in water afterwards. But we all know that water is not cleaning all of the germs. read more

Very poor customer service. Website says they close at 10. I arrived at 9 and as I approached a young lady locks the door even with a lobby full of people. I go through the drive thru and I'm told by the manager Randy that they close the lobby at 9:30 and stop saleing ice cream but today they sit it down at 9 because they're short staffed. When asked didn't he think he should still accommodate my ice cream order I was told no but I could still buy donuts through the drive thru just not my ice cream that I drove all the way there for. Never a welcoming feeling when I come here so I won't be going back. read more

Yo!!! So apparently it's a nice place to sit and chat but grabbing some ice cream! Good Bleeping luck. The girl had her back to the counter for like 10 minuets no exaggeration. She then turned around with an attitude like ugh what ice cream do you want lady. I asked for like 6 creations.. she's like we don't have anything until I got to something simple. I'm like sweet ninja Jesus! It's very hard for me to understand anyone when they talk fast but when you talk in another language that's just rude. Won't come back here for any late night craving! Also she wrapped my ice cream pint in plastic wrap.. I suppose she was trying to help me out for the drive home since she just stuffed the ice cream with 0 fucks given! Ugh never again read more

Cold Stone Creamery - inside a bag - Ice Cream & Frozen Yogurt Near Me - Dearborn, Michigan

The milk and cookie milkshake is to die for! Real ice cream used in the milkshake instead of milk. The service was great it just took a while since they had someone new do my milkshake and there was ice cream all over my cup since she missed the milkshake machine. But they were really nice so that wasn't a big deal. read more

Cold Stone Creamery - Milk and (Oreo) cookie milkshake - Ice Cream & Frozen Yogurt Near Me - Dearborn, Michigan

A few of the times I've been here, they've had many people working at the "Tim Hortons" and NOBODY working for Cold Stone. So I'd stand in the Cold Stone line and nobody would help me. One particular time I had a Cold Stone craving (pregnancy appetite) so I wasn't going to leave without my ice cream. They kept telling they weren't trained for Cold Stone and that nobody there worked for Cold Stone. I had to BEG someone to make the ice cream and LITERALLY walked them through EVERYTHING. It was so annoying. I had to tell them how to charge me for the size and add-ins. If they are going to keep a Cold Stone/Tim Hortons they need to keep it fully staffed with trained professionals. read more

What a wonderful place with a cozy atmosphere! We came in for Coldstone ice cream and decided to stay and sit by the fireplace for a coffee. The service was absolutely wonderful! I was greeted with a genuine smile and hello. The cashier was patient as our large group (of 9) decided what they wanted to order. I started with a Coldstone birthday cake remix! I love watching them making the ice-cream! We decided to stay and have coffee. I had a hazelnut coffee with cream and Splenda. We sat around the fireplace and talked for over an hour! What a comfortable atmosphere! It is national donut day so we got an assortment of donuts and my favorite was the Nutella donut. I really enjoyed this Cafe and will most definitely be back soon! read more

We have visited this Cold Stone Creamery many times and the Ice cream is always good BUT.... This location is always out of toppings and always out of certain flavor ice cream when we come and visit lately and it's getting pretty old. Works always look clueless and overwhelmed. The lines are always long and sometimes can take 20 minutes from when you get there till you leave for ice cream. Just a heads up read more

Never have any flavors I want on cold stone side, always "running" out, b.s....if you guys want to open up a cold stone then have the damn flavors, and I don't mean just choco and vanilla Tim Hortons side customer service is good and they fast.... Ain't no hunnies though read more

Had the nicest girl serve our ice cream today. Took my littles, it was their first cold stone experience and the employee made it extra special for them!! read more

I have visited so many cold stones and this one stood out the most. I ordered a large order and felt bad but they didn't complain at all. The lady that helped me I think her name was Anna was working alone with a really long line and she helped me like I was the only customer there. Im sure that they get payed minimum wage and For the work she was doing alone she deserves a big raise. 5 stares for just for her hard work. read more

The girl was so nice that was helping us. She put extra stuff in my ice cream free of charge and who doesn't love that! Lol really enjoy this place! read more

this is the worst coldstone i have been ever been to....first i went at 2 30 and they were out of most flavor and had no fruit....secod the cone was so stale it was like rock hard...tasted nasty...and last the customer service was just awful...i actually saw the employees scoop and eat the icecream with a spoon from the display case... i would really recommend not going here read more