Terrible customer service and no active website. Really stuck in a time warp…read more Just not pleasant to visit the place either What could improve? everything

¡CUIDADO! Sandra…read moreZepeda demuestra un comportamiento deshonesto como vendedora. * No informa sobre todas las opciones de puertas. En mi caso, afirmó que solo tenían puertas sólidas (las más caras) y nunca mencionó alternativas más económicas si estaba dispuesto a esperar. La puerta más cara que pagué costó $273.25, y nunca se me ofreció una opción más accesible. * Con las bisagras aplica la misma estrategia: solo cotiza las más costosas sin dar opción a otras. Pagué $25 por cada bisagra, y este costo no fue desglosado en la cotización. * No desglosa los precios, sino que presenta una cotización general sin especificaciones. * No entrega un recibo detallado; simplemente le indicará que lo recoja en caja sin ninguna aclaración. Al intentar resolver la situación con el gerente Adrián, quedó claro que su postura respalda este comportamiento deshonesto, ya que absolutamente ninguna resolución fue ofrecida. En lugar de brindar una solución, me insultó insinuando que no sabía quién de las dos decía la verdad, refiriéndose a la vendedora y a mí. No tuvo siquiera la consideración de ofrecerme un reembolso, aun cuando mi ÚNICO INTERÉS ERA DEVOLVER LAS BISAGRAS. Dado el comportamiento ilícito de esta empresa, me veré obligada a reportarlos por estas prácticas fraudulentas al Departamento de Regulación Comercial y Profesional de Florida (DBPR) al 1 (850) 487-1395 y a Miami-Dade Consumer Protection al +1 (786) 469-2333.

The office kept me updated on the arrival time, and the crew showed up right within the scheduled…read morewindow. They worked straight through the day without any unnecessary breaks or trying to upsell extra services. Simple and transparent process from start to finish.

Avoid this company and their fake reviews . Definitely reach out to me how and why they should…read morenever be hired. I have full documentation and their email trails with me. They sent salesman Eskenazi for estimate in replacing our windows and doors . We hired them and waited weeks, however , weeks later when their actual contractor came they completely made up excuses and walked away from the work cause according to their calculations the cost was not profitable for them . We wasted time , emails , communication with city . I even had my attorney who was ready to sui them, and their owner got into a conference call with me apologizing and still not wanting to do the work coming up with all types of excuses . If anyone wants to read their emails and listen to our recorded calls reach out to me . Don't want you to get burnt and have your projected halted months

Perfect installation and great customer service. I recommend Mr Door Man to anyone looking for an…read moreexperienced door company

I had a broken garage door. They told me it needed to be replaced. $3800. I received a few more…read morequotes, all lower. When I mentioned a $3000 quote they immediately matched that price. The last company that came for an estimate told me the door was fine, I just needed new equipment for it. $1000. Done. Be wary of overpriced quotes.

I called and Mario was very receptive with same day installation of a TV mount for a 75 inch TV in…read morethe Fort Lauderdale area. Took him a total of about 40 minutes to install the mount and TV. Exceptional service and quality work. Would highly recommend to anyone looking to get a TV mounted to their wall.

Mario is amazing! He follows through on his commitments and treats your home with respect. This…read morekind of service just doesn't happen in Hialeah/Miami. I've been through multiple handymen in the last SIX months trying to get this job completed. Mario is the only one who followed through. He did EXACTLY what he said he would do and within the EXACT timeframe we discussed. He custom built a 10' x 4' enclosure for my washer and dryer in the back of my house. It looks great and is very functional. Mario thought of all the details and asked me the right questions to ensure he exceeded my expectations. He speaks perfect English and Spanish! Although, he'll tell you otherwise. Lol! If you're tired of the bullshit, run around and shoddy work that plagues Hialeah and Miami, call Pronto handyman! He will exceed your expectations. Thank you again Mario!

I had Prime Window and Door replace two of my sliding glass doors into impact French doors and also…read morereplace two windows into a 4 panel sliding glass door and they definitely delivered. Robert and Frank were extremely easy to work with, professional and most of all reliable. They communicated with me through all the steps and did an amazing job! Good and honest work is hard to come by so I 100 percent recommend them. Thank you!

Excellent team! Great communication throughout the whole process, got the job done! I would highly…read morerecommend this business

They are not the cheapest but they are the best door company in the Miami…read more My front door and garage are beautiful, I could not be more pleased with their work. Outstanding communication, great customer service, superb installation. Simply the best !! THANK YOU GEORGE & HEIDI

After weeks of waiting for a closet door that was promised in one week, when we picked it up and…read morebrought it home, it was 3 inches SHORT versus the specs we had requested. The sales agent, Giovanni, had no interest in making it right, nor did the business owner Jorge Toledo. Giovanni put the order in 9 days too late, only after I followed up AFTER he had promised the door. Turns out he dropped the ball and didn't even bother to put the order in. Then he changed the date to make it look like the order originated on Sept 24 (based on what the receptionist said), but I had paid a deposit for the door 12 days before that. They wouldn't return calls, and told us to basically pound sand unless we again drove the 1.5 hour round trip out to their office from downtown to drop off their incorrectly measured door. A 79" door is useless when you paid for a 82" door. At first the receptionist said the owner authorized production of a new door and could have it ready by the next day and would confirm later, but nobody called back. When I followed up the next day, they had changed their minds as they weren't interested in making it right for a customer. Giovanni said he didn't care and he could sell the 79" door to someone else. They have no honor at this business. Do not use them, but if you have to, pay the extra 3% credit card fee as at least you can take it up with your credit card company when they invariably don't deliver as promised. I'd give them a zero if I could. Paid tolls and gas and about 12 hours of my time arranging to get a door built, endless phone calls that they don't return (their voicemail is also always full). Threats of not giving me a refund unless I dropped it off (as they wouldn't pick it up). Owner was promised to call me back but never did. Like other reviews I've read I guess he doesn't care. Only received one call back after making about 20 calls to them. Don't waste your time or money. Worst customer service I have ever experienced in my life.

0 STARS Worst…read morecompany to do business with BEWARE!!!! They would tell you 6-8 weeks is more like 8-12 months and after all that time waiting the order will be screw up and the best of all they will no grant their warranty neither them or the manufacturer I am currently working with an attorney to get this issue resolved DO NOT... do NOT do business with them you will regret it at the end of the day.

Do not use this company! i had my front door teplaced by a contractor and after multiple attempts…read moreto remedy what was a messy install, the finished work is horrendous. photos upon request

Several things screams outstanding about this company…read more 1) I provided pictures of what needs to be fixed. They gave me a quote through Yelp. They didn't give me an AI response saying they need to come by to do an estimate or do a consultation. I appreciate the clear answer. 2) prompt responses within the Yelp messaging system. Awesome. 3) the quote was very accurate. They said "this price to fix" and "this price if and when added materials are needed" Cool, I have a very good idea of what to expect.. 4) Luis the technician came on time!! 5) Luis took his time to carefully fix the frame, he preserved my mesh, so I didn't have to pay more to replace the mesh. (I appreciate that so much). Also, he took extra time to adjust everything and make sure everything fits and go back the right way. 6) Take Zelle, sent me a receipt and then told me there is a one year warranty, because he knew I might not look at the receipt. LOL. Yes, recommend!!

Best customer service, very reasonably priced, fast & efficient service. A very reliable company to…read moreget the job done right. I, 100% recommend, The Sliding Door Experts.