I've been a loyal client of this nail salon for several years even after they transitioned from Russian Nails to Glowly. I've always enjoyed their clean, long-lasting signature gel manicures and appreciate their 7-day repair policy. However, a recent experience left me feeling disappointed. I got an unexpected email confirming one of my upcoming appointments was rescheduled, which I found odd since I hadn't made any changes. When I checked online, I saw my pedicure had been moved to overlap with my manicure with a more expensive nail tech. Again, I didn't request the change and never book two services at the same time, it's just not a comfortable experience for me. I moved the pedicure back to the original time with the nail tech I previously booked with. About an hour later, I get another email confirming it was changed again. When I called to get it fixed, I was told I had requested the change, which wasn't true as I book my appointments online. Even as I explained the issue over the phone, the person continued to reschedule it incorrectly while I watched it happen in real time on their site. It honestly feels like Glowly is prioritizing their own convenience over the client's. Customers should never be caught off guard at their appointment with unexpected changes or higher costs. Sadly, this is not the service I've come to expect from them. read more

Glowly - Signature Gel Manicure - Nail Salons Near Me - New York, New York

I HIGHLY recommend Glowly Russian Style Manicure. I've been a client at both the Maiden Lane and Union Square locations for two years, and they take immense pride in delivering a flawless manicure. They are incredibly professional, and every detail truly matters. I now go exclusively to the Union Square location. You can choose between a senior nail technician (which takes less time) or a junior technician, and the standards are exceptionally high with either option. With a senior nail technician, a manicure can last three weeks and sometimes even up to four weeks. Whether you are working with a junior or senior tech and a nail needs to be fixed, they respond immediately by text or phone and fix it at no extra charge, no questions asked. They are extremely responsive by text and very helpful with scheduling, appointment changes, and nail fixes. There is so much attention and patience in their artistry. They truly take pride in their work, and most importantly, they care deeply that every client is happy. read more

Just had the worst nail experience of my life with Veronika. She filed down my natural nail so much so that she cut my finger open and it was bleeding. They initially suggested just putting gel over it but I did not want to get chemical burn. I had to chop all my nails off and I am getting married in 2 months so I am livid. They did not seem to care and still would charge me an extra $30 to get a clear coat. The manger was not helpful. Do not waste your money or ruin your nails here. read more

Glowly - Nail Salons Near Me - New York, New York

I was a loyal client of Glowly FiDi for several years, but after this experience I will not be returning. On the morning of my appointment, I woke up extremely sick with the stomach flu. I immediately contacted the salon explaining that I was very ill and asked if I could move my appointment to another day that week so I wouldn't risk exposing their staff and other clients to a contagious virus. I even said that if rescheduling wasn't possible without a charge, I would still try to come in. They told me their policy was to charge the full appointment cost for any change within 24 hours. I genuinely tried to make it, but I was physically too sick to leave my apartment. I called and messaged explaining that I had the stomach flu and didn't think it was responsible to come in and potentially expose others. They charged me $105 anyway. When I followed up, management refused to make any accommodation -- not even applying the charge as a credit toward a future appointment. I was NOT asking for a refund. I simply asked that the amount already charged be applied to a rescheduled service. I had been a consistent client for years and had never canceled an appointment before. Despite that, there was zero flexibility -- even for a contagious illness. What's most concerning is the position this policy puts clients in. When someone wakes up sick, they're essentially forced to choose between coming in contagious or losing the full cost of the appointment. That's not a situation any business should be creating for clients or staff. If the salon decides to reconsider and apply the charge as a credit toward a future appointment, I would gladly update this review to reflect that resolution. Until then, I think potential clients should be aware of how situations like this are handled here. read more

VERY DISAPPOINTED! coming to this place for few years and last Monday 2/23 experienced an absolute disrespect from the management and the owners. Monday 2/23 was major snow blizzard, in NJ, where I live, was declared State of Emergency. Mayor of my town, Hoboken NJ, placed a travel ban early in the morning of Monday 2/23. All transaction was suspended, so no busses or trains were running to NYC. I called early Monday morning to reschedule my Monday appointment due to this situation (which is not created by me) HOWEVER THEY STILL CHARGED ME $63 AS LATE RESCHEDULE OR CANCELATION. ABSOLUTELY ABSURD SITUATION! read more

FIRSY VISIT - Amazing experience! I had a very intentional design in mind and the artist and manager collaborated with me on something very special. (That manicure lasted me almost six weeks and still looked really great!) SECOND VISIT - The next experience was just as great as the first. A more straightforward design, Nigina made some great suggestions and did really beautiful work - she's also just a very sweet person. Felt very comfortable working with her! Already looking forward to my next visit! read more

See all

Horrible service and management. This place has completely gone down hill. There's no respect for your time, they'll cut you with no apologies, and will force clients with covid to come in and spread their illness or get charged. You couldn't pay me to come back here. read more

Absolutely horrendous customer service. I had been going to Russian Nails for almost 2 years. When they changed to Glowly, I don't know what happened. I requested a regular nail tech. I don't get complex manicures so it's not necessary for me to have someone highly specialized. When I booked my appointment IN PERSON I requested the least expensive tech. When I went to my appointment, I was charged $125 because I had an appointment with a senior tech, not an expert tech. I stated when I made the appointment that I wanted a junior person and I was told that's what I was booking. When I saw the price I was very upset and was told that I needed to text them the next day to fix it. Over text, I requested either store credit or a refund for the DIFFERENCE between the senior tech and the regular tech that I requested - I didn't even want a full refund. They refused and said, "sorry we wish there was something we could do." I will never go back there again. read more

They never provided a resolution (refund, etc.). Then about two weeks later I received an email from the owner saying the nail technician was fired! Horrible customer service. read more

See all

Every single time I come here, it is like a little treat for my whole body. The people are nice and attentive, everyone is always so kind and wants to help, and the space is small so it has a "boutique" vibe. It's honestly perfect! Nails in the picture were done by Alice on 6/30 read more

Glowly - Nails by Alice 6/30 - Nail Salons Near Me - New York, New York

See all

I've been coming to this location frequently over the last year. I would say it's the most consistent one regardless of nail artists. They offer you a drink when you come in and it's a quiet spot so it's nice. I've had Margo, Tahmina and one other person and they've all been amazing. Margo is now a master level so her services are pricier than others but definitely makes sense with her quality of work. Unfortunately, this year they're upping the price by $10 and it's becoming harder to justify the costs. read more

I was in NYC for a wedding and this place had great reviews so I decided to chance it. Booking a reservation was easy enough and I was able to get one for midday Friday booking just a few days out. The pros: - Simple online booking - Clean space, friendly receptionist - Lots of colors to choose from - Charger and stand for your phone Unfortunately, the quality of my manicure did not justify the price. My tech (Olesia) was super rough on my cuticles and made me bleed a couple times (see photos). On a couple nails, the apex of the gel was not applied properly so it looks like I have concave hooks on my nails (my normal nail beds are certainly not shaped that way). In the end my appointment finished about 15-20 minutes earlier than the scheduled 100 minutes they told me to plan for... so I definitely feel like my tech rushed through it. I looked around at other techs and they seemed to be going through with much more precision, so maybe it was just bad luck for me but unfortunately it seems others have had the same experience based on recent reviews. I did get an automated text asking for feedback, which I shared (including photos). Unfortunately never received a response. read more

See all

DO NOT GO HERE! Horrific customer service. I had to reschedule my appt bc I tested positive for Covid and even emailed management a pic of my positive test. They still charged me for both visits and refused to refund me even though I only rescheduled. I don't know what is going on with their new management, but that's not the only time I had a bad experience with how they've treated me. Do not recommend! read more

My nail tech is Anna at the downtown location. She's amazing and very pleasant. She talks me through what's going on and makes sure that I am liking the shape and color before she proceeds. It's very relaxing at Russian Nails. I get so excited when my appointment is coming up because I know Ana is going to get my nails and cuticles in order. I appreciate the receptionist/ manager she's always there to make sure everything is going smoothly. read more

Extremely disappointed with the treatment and service and work on my nails. Two hour was spent on nothing to over charge me on extensions that was discussed it was going to be done for free. Those nails were broken before even making 2 weeks. Not only that but the push back on everything I was asking for down to the shapes of my nails was ridiculous. I been coming to Russian for over 6 months and I've never experience this. I came in 7 minutes later than my schedule appointment but Nazira started 10 minutes after I came. Which means she wasn't going to be available to start her session with at the time I was scheduled. It felt like because of how late it was I was being rushed to a questionable service. I also felt uncomfortable when they switched over to speaking in their language to discussed what I needed but nothing was resolved. I should be refunded the extension amount because it wasn't my fault but in addition to that service was very lacking. The inconsistent of the shape is also very disappointing. This place gives this energy of being prestige but the work was very amateur. read more

Glowly - Nail Salons Near Me - New York, New York

Lola is phenomenal! The entire experience is amazing from start to finish. My nails were so banged up when I came in, and I left with beautiful healthy nails!!! read more

Glowly - Nail Salons Near Me - New York, New York

Staff was great, my nail tech was wonderful, and my manicure was amazing. First time where I don't complain about how ugly my nails are, everything about them were perfect. Definitely on the pricey side and lasted a total of 3 weeks for me. read more

Glowly - Nail Salons Near Me - New York, New York

I waited until my 2nd visit to review for consistency and this salon does NOT disappoint. I think it's wonderful that Russian Nail downtown reaches out to clients for feedback. My experience was great I specifically appreciate that that the technician communicated clearly to ensure that I would be satisfied with my service. I was not only satisfied but impressed with the service level and the final result of my nails. FYI I get the Russian manicure and it rebooked 5 weeks out. No chips cracks or issues to report. Set up your appointment you won't regret it. read more

Love love love this salon!!! So happy this location has opened, right down the street from my office. I've been twice so far with two different nail techs and my experience was great each time. The attention to detail and care of my cuticles is what I loved the most. Most recently Jessica did my gel manicure and it was great. I've already scheduled my next two appointments and can't wait to be back. read more

Glowly - My gel manicure - Nail Salons Near Me - New York, New York

See all

The first person I saw leave was literally crying, which should have been a clue. I shouldn't have stayed, but alas, I did, and now I have bad nails and can't wait to take this off and go to a better salon (literally I'm going it the same day, can't stand it). Would not recommend and have to contest the charges with my cc co. My nails look like a child did them. This place used to be good, but has totally fallen off. Avoid. read more

Absolutely perfect job every time. The space is clean and relaxing, everyone is polite, and my nails have never been healthier & longer since starting to come here a couple months ago. The manicure lasts 3-4 weeks and NEVER chips. If you've been wanting to try a russian manicure and are hesitant, this spot is the way to go. read more

See all

Russian nails was incredible! So easy to make an appointment with them online. They were so thorough and detailed understanding the design I wanted and executed so well. It was my first time having a Russian manicure and I'm truly obsessed! Will be coming back! read more

Glowly - Flower nails for spring! - Nail Salons Near Me - New York, New York

Ive been debating whether or not I wanted to try a Russian manicure, and I came across Russian Nails. Bohdana works miracles!! I have terrible cuticles due to nail biting and constantly picking at them. She was so kind and meticulously worked on the nail care. I've fully converted to russian manicures after this experience. Will def be back!! read more

Glowly - LOOK AT THE IMMACULATE WORK!! - Nail Salons Near Me - New York, New York

Loveeeeeeee this place. I've been coming to them for over two years. Love them great attitudes, loving environment and cool nail techs. read more

See all

It's a great experience overall! The nail techs are super detail oriented, polite and professional. The service is always top tier! Champagne, tea and water are all complimentary. Both the downtown & midtown locations are fantastic read more

Glowly - Milky White Hard Gel Mani by Anna - Nail Salons Near Me - New York, New York

Amazing service! The receptionist is very welcoming and attentive. I've had the pleasure of working with Svetlana every time I've visited and she is amazing. The attention to detail is impeccable and I am incredibly impressed by the precision each time. So happy to have found my go-to salon. read more

Glowly - Nail Salons Near Me - New York, New York

See all

Love Russian nails! All the technicians are very skilled and I always leave with the best manicures! They can do great designs and extensions as well! read more

Glowly - Nail Salons Near Me - New York, New York

Relaxing, clean salon excellent customer service from the front desk & nail tech - mine is Margo LOVELY YOUNG LADY - never disappointed! GO SEE THEM! read more

It's wonderful, I'm never going back to regular manicures and pedicures. The establishment is simple, clean and the employees are very kind. This is truly the best manicure and pedicure I have every had. My nails are quite short and still look amazing. I can't wait to go back next month. The prices are reasonable in my eyes considering the care and attention to detail. I walked out and raved to my friend. Can't wait to come back, hopefully I can get my friend to join me. read more

great quality nails. super cute and fast. Very professional and clean. I loved it thank you so much!

Always an amazing experience! Professional and clean. I have been coming for over 6 months and I have loved my nails every time!

Friend recommended this establishment to me and while it looks like they do good work, it depends on which technician you get. It was my first Russian manicure and Olesia made me bleed twice (her condescending tone and abrasive attitude didn't help). First time cleaning the cuticle around my thumb and overdid the cuticle work and the second time - extremely painfully cut the side of my pinky with an super coarse nail file - think paper cut but with cardboard - then proceeded to tell it's fine and it's so small, without apologizing. The end results look good but not sure the discomfort and potential infection is worth it! read more

***UPDATE*** The owner reached out to me within a week of my situation. She very graciously remedied the situation with me. I have returned and been nothing but happy since! Highly recommend for people who seek perfection! read more

Love the service as always really welcoming and quality is on point! Maryna is my go to read more

Glowly - Nail Salons Near Me - New York, New York

My first time coming to this place. Everyone was lovely. Roksolana did my nails and she did an amazing job. She took her time and was extremely detailed. Will definitely come back read more

Awesome service and I love how my nails turned out! We totally recommend and come back in the future! read more

Glowly - Nail Salons Near Me - New York, New York

Best nail salon in the city. I go to Mary at their downtown location. She is so talented and pays attention to every detail. I wanted to gate keep her but she deserves the recognition! read more

I have been coming to Russian Nails for almost 4 years and it's always a great experience. I was over joyed when they opened the downtown location its closer for me. Both locations are welcoming and clean. My nails have never looked better. Special shoutout to Alena you are Amazing!!! read more

The best manicures EVER!!! My nails look perfect every single time. The technicians are miracle workers. 11/10!!

Clean salon, very kind staff, took her time. One of the best manicures I've had in NYC read more

Glowly - Nail Salons Near Me - New York, New York