I hand my phone over to a "'owner" (Antoin) on (10/10/18) Wednesday and came back the next day to…read morefind out the business was sold again to a new owner (Alex) who refused to tell me where my phone was and insisted that the business was closed on Wednesday...he then immediately closed the store and left...30 mins later i ran into the previous owner who is leasing the business to these unprofessional jackasses and he said he would get ahold of the "owner" i hand my phone over...never got ahold of him but gave me his number...so i called the number on (10/12/2018) and Antoin said he would meet me the next day...today (10/13/2018) i called him to make sure if he dropped my phone off...and he's in Brentwood and hung up in my face when i protested meeting him the next day as i'm busy ...i don't understand why he took my phone out of the building but it's definitely theft now...and of course none of these "owners" are going to take responsibility...DO NOT TAKE YOUR PHONE HERE!

Buzz wireless is the best place for all your cell phone, computer repair and accessory needs. I…read morewent there once to buy a charger, but I find myself going back there on the regular basis. If you get a new phone, they will even purchase your old like new one from you at a competitive price. They don't look to make you a customer. Shavon & Kavon aim to make you a friend. Stop by and I guarantee you will find yourself coming back to do business again. Honest, trustworthy and friendly.

This Verizon location inside of Opry Mills is an authorized retailer location, not a Verizon…read morecorporate ran store. The main difference I noticed with that is the level of service and the variety of accessories sold at the location. We popped by on our recent trip to Opry Mills, as my dad, who is a long time Verizon customer, was having issues with his charger and wanted to pick a new one up from a Verizon store. Our visit was brief as we had a mission, and we accomplished it fairly easily. The Associates were standard sales associates. Greeted us when we walked in, but quickly lost interest once we told them what we were after. We made our way to the accessories, scooped one up and got rang out without issue. Overall, the visit was okay. Service could have been better and prices were as expected, but pops wanted what he wanted at whatever cost.

I changed my service to Verizon and the sales lady lied to me from the beginning. I was told I…read morewould get free phones and I didn't. I was told my service would improve and it didn't. I was told they would pay for my other service to change over and it didn't. I was told to bring in my bill and they would beat it and it actually went up $195 per month. Now I went back to my original company and by the way I'm very happy with AT&T and I received a bill from Verizon for the phones that they were supposed to be free to begin with and they took my 3 month old phones and traded them in. Now they have my phones and they are billing me and I can get in touch with the Loyality team number or the customer service team to help me with this $7,000 phone bill. It was a bait and switch situation and the representative named Laura Lazas said she would get it fixed and after 3 months I got tired of her lies and switch back. I highly recommend you not to switch and if you do, don't use her a a representative. She isn't worth a poot. She says she will get it fixed and it won't happen. BUYER BEWARE!!!!!!!!'nn

This used to be a great location for your T-Mobile needs. However, there was a change of staff and…read morenow, it is one of the worse locations in Nashville. If you like going in and being treated like you are stupid, I am an IT professional so I know what I am doing on the phone. Like to wait for someone to come to service you, I went in on a Sunday at open and waited 15 minutes while the staff gossiped. Like for them to say you have no choice in the matter but to do what they say, I even stated that I will cancel service and their response was go ahead we will not cancel your service. This will be the right place to go to. I went to the T-Mobile corporate owned store in Hermitage and they took care of all of my needs with no issues.

Avoid shopping here. Order your devices on their website to avoid the $20 "service fee" they charge…read morefor coming into the store.

Horrific customer service. I'm going to sue Verizon. After you buy your phone here it's all A.I…read more and you will get the same A.I. operator who will say 'What can I do for you?" and will never stop. The A.I. will say 'Sorry I didn't get that. Please repeat your question.' OVER AND OVER AGAIN.

Ronnie was so helpful and great. The service was amazing and was a great experience switching my…read morehusband over to my plan with them.

The store is always clean. The saleswoman, Shaniqua Falls, was very knowledgeable about the…read moreproducts and was excited to help me with any questions I had.

OMG I had such a wonderful experience from the time that I walked into the store the staff was very…read morewelcoming and helped me with way more than what I came in the store for. This is the second phone I have gotten from them and I would never recommend another Cricket store in the area or even outside the area. Honestly I can't wait for my next visit when my husband upgrades his devices. Oh and came out with a screen protector and case free to me. I mean this staff is so amazing go in a see for yourself!!

insanely disrespectful staff - staff member yelled at another customer for asking clarifying…read morequestions - the SAME employee told 2 other customers that he "didn't have time to help them with anything" in an extremely hostile tone - we have been waiting for well over 3 hours and no one will acknowledge us whatsoever. they claim there's only 1 employee working & then they disappear into the back for 20 minutes at a time. *UPDATE* we received help from Ke. she has been so helpful & respectful!! if you need any help, i would highly recommend her. Thank you, Ke for making our experience much more satisfactory & enjoyable!

The absolute shittiest att store in the US, sat here for over an hour listening to the only two…read moreemployees talk about anything but selling a fucking phone or service to the customers they were occupied with. Go work at a fucking coffee shop if you wanna sit around and talk about your dumbass life with people.

Popped into this GameStop, which is located inside of Opry Mills, to scope out used Xbox…read morecontrollers are connectors for my recently acquired steam deck. The store is small and packed with merch, some of which had a home and some which did not. It was a bit tough to move around, especially when other customers were in the store. They held a lot of standard merchandise behind the counter, I assume due to space. Service was friendly. I was greeted quickly and when I asked a question, I was quickly helped and led to the counter. Price point is still a bit high, especially for used items such as controllers which are still fetching $50 used. Overall, solid 3.5 experience at this GameStop location.

Went in for the drop of Pokemon today the staff was all so nice and friendly! It was a very smooth…read morequick trip even showing up to a line of about 15 people of ahead of me they limited each item to 1 which is amazing to see so real collectors and young kids have a chance to get some!! Thank you GameStop in Opry Mills!

Best experience in a phone store I've ever had! They were very patient and understanding.read more

We had 3 phones to trade in. Colby and Tucker were extremely patient, kind, and welcoming in…read morehelping us through the tedious process! Thank you so much!

Had to get my screen my phone replaced. They were able to get a new one the next day and by that…read moreafternoon had my phone back. Great service and communication. Highly recommend

This place restored my faith in excellence in customer service and commitment to going the extra…read moresteps to get the job done. My 82 year mother in-law suffered a malfunction of her Motorola smart phone that did not allow her to get her contacts, pictures, and emails. We tried to get it back, however failed even with google suggestions on how to address the issue. We jumped into the car and we arrived at their location located off Gallatin Pike across from Publix. Zack and other employees dove into the issue and after a couple of days of trying to gain access. With a collaborated effort they were successful in fixing her Motorola junk phone and transferring all the data to a new I phone. The team worked tirelessly and with great dedication to solve the issue. Great job guys as you saved a lovely ladies cherished memories and contacts! Thank you guys and you have a forever customer moving forward.