Opticom has been horrible since its inception-all FOX stations constantly freeze, while all other…read morestations are working. Been down now 4 days- fix it by tomorrow or were canceling. AND...no one EVER answers the phone, if you leave a voice message-it may or may not be answered.

I have been using Montana Opticom since 2018z. The speeds are super fast and I can only remember…read moreone time when the service was down. I am thinking that only negative people are posting reviews. That's why I am giving my recommendation!

Took the day off work so a technician could come in and install a router, said the would be here…read morebetween 8 am and 5 pm, technician called at 4:55 stating she was at her last appointment for 7 hours and couldn't come until Monday, called Century link customer service, said thet couldn't come until Thursday. I can't afford to take another day off work. When I told her that they called my husband and told him Monday, she said there were no openings on Monday litterally calling me a liar. The absolute worst customer service ever. The router came through Amazon around 5:30, there automated system says it should be on tonight by 8:30. I swear if I could give them negative stars I would

Without question the absolute worst company I've had the displeasure of dealing with. Prices DO NOT…read moremeet the standard of service. The service itself is spotty and slow. During peak traffic hours it's sometimes unavailable altogether. This company is in desperate need of an infrastructure upgrade and they literally couldn't care less. I have not one positive thing to say about Century Link. There aren't the appropriate words to even describe the amount of disappointment and dissatisfaction we've experienced with this company. Unfortunately, they are the only provider in our area. The second another provider is available we will drop their service like a bad habit. Their techs are incompetent, their call centers are impossible to navigate. They charge you for everything they can, even when it's their equipment that's failing. They are the definition of profits over product. We've been stuck with Century Link for 7 years and I can fully say that the service they provide is years out of date and an absolute disaster to be forced to use them. I am currently paying for 40 mbs service and, I kid you not, have never even reached half of that. My average download speed is about 15mbs (on a good day) and my upload averages less than 5mbs. I am hard lined directly. That's how pathetic this service is. They don't care, they won't fix it, they won't upgrade their infrastructure. Dozens of techs in person have been to my house. I've spent HOURS IF NOT DAYS on the phone with them. No discounted bill. No remedy. No cares. Absolutely disgusting company from top to bottom.

Having just switched from Century Link, I'm happy with Charter…read more Awesome tech guy, Jeff! Warning... If you need to have a tech come to your home, I'd advise you to ask for a Charter employee. I had a weird experience with a sub-contractor(s) employee and asked him to leave. He was very odd. It was apparent when he first arrived, opened the storm door, and walked in. With four dogs in the house, plus basic etiquette, it didn't go over well with me. Not to mention he wore no I.D. nor did he introduce himself.... Maybe it's just me?!

Charter has the attitude of "if you don't like us leave!" They will not credit for service problems…read moreand they could care less if you have an issue. The Internet is equivalent to dialup. Bundling doesn't not save money. Charter is expensive, especially for subpar service. The first six months they switched out three modems and I lost count of how many times they switched out the TV boxes. We were supposed to have several DVR's but they installed all basic boxes with no DVR's but were charged for DVR's. There was a technician at our house one to two times a month! Needless to say we no longer have them. If you want any results regarding issues you would need to go to the Charter office in Bozeman. The employees on the phone will only waste your time and breath.

The price is right therefore, the 2 stars. Otherwise, this mom and pop company might be the most…read moreunprofessional company I have ever dealt with, certainly in internet and telephone services, and possibly in anything. Customer service is nonexistent and the people are nasty. The following excerpt is from the VM transcription I got from this company the day after my service went down and I couldn't reach them. I'll let the public decide how professional this is: "Got your voicemail last night Sorry I was a little occupied. I was taking care of some baby twins at the moment when you called so I just had my hands full." Nice that someone has twin babies, but I don't expect this kind of response from an internet company that, as an aside NEVER had the 100 mbps I was paying for.

I usually don't take the time to write a review unless I'm super impressed and I must say I'm super…read morepleased with Skynet. Chris the owner has superb customer service as well as his staff. I enjoy their professionalism and how fast they respond to any question or issue. I was so sick of big companies charging so much for internet that was always having issues. Love family owned businesses and they definitely deserve more customers! Best and most reasonably priced internet in Bozeman, hands down!!!!

I was having difficulty with WiFi speed and the technicians that were sent, Matt and Andrew, were…read moreboth professional and efficient. My problem was solved with adjusting satellite position and all is great now! Thank you!

This place will give you less than half the speed you pay for and make no effort whatsoever to help…read moreaddress issues. They do literally nothing for the customer.

Would give zero stars if possible. Been stuck in a customer service loop for multiple days…read more Everytime a real person picks up the phone they forward us back to customer service. All we want is for the dish left by the previous owner to be removed. I will be taking it down myself. What a disappointment of a customer service experience. Dish can lick my balls

Despite the termination fee Dish still can't retain customers. One feature which is extremely…read moreannoying is the DVR. When a show is recording it changes the channel on you which is upsetting if a child is watching an appropriate program but then changes to something scary. You need more than one DVR to record several shows at once despite their advertisement.