I want to share my experience with Glo With Amber so potential new clients understand what this company provides.
The facial I received was nice and had nice results. Natalie was also kind. But if you're looking for a relaxing or traditional spa experience, this is definitely not it.
Glo With Amber is a small, dark room in the basement of a building and it's very difficult to find. While I was there, there were issues with the WiFi not working (no relaxing spa music) and there were no candles or nice scents that you get at a traditional spa. In addition, I wasn't given a thorough consultation at the beginning of the facial and I received no explanation after the fact about my skin type, product recommendations, etc. Natalie was also distracted by two phone calls during my visit and I felt rushed at the end because she was moving that day and her friends were waiting for her.
I also received an eyebrow tint and lash application. The eyebrow tint was fine (but no better than when I do it at home and much more expensive). The lash application was an absolute nightmare.
I was very specific with Natalie when I asked for a NATURAL and VERY subtle look and explained that I just wanted them to look slightly fuller and slightly longer. When I finally looked in the mirror, I was horrified. The eyelashes she applied were extreme, very thick, and very long (up to my eyebrows). They were the type of eyelashes someone might wear on Halloween or in a stage performance. If that's what you're looking for, great. But she clearly did not listen to what I wanted and actually did the exact opposite. The lashes also did serious damage to my natural lashes.
I reached out to them immediately after my service to give feedback on my experience. I also asked for a full refund on the lashes and a partial refund on the facial. Unfortunately, more than a week later, they have yet to respond.
One of the most critical things when starting a new business is providing exceptional customer service (or at least any at all!). Without it, your business won't grow and it won't last. I had a very reasonable request and was kind when giving my feedback, but they felt that the $200 I spent was worth more than learning from an experience and having a positive business reputation.
Please be warned if you make an appointment with this business. read more
