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    Glitchs Arcade

    4.0 (2 reviews)
    Open 3:00 pm - 12:00 am (Next day)
    Updated a few days ago

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    Chuck E. Cheese

    Chuck E. Cheese

    2.1(16 reviews)
    1.7 mi

    The service was good, and so was the pizza. Most importantly, the kids had fun. Staff went above…read moreand beyond.

    No. Just no. This is the second party I've had here this year where the experience was awful. Our…read morefirst party, back in April was a terrible experience. They didn't have enough seats for us, the food took forever, came out wrong, the service was slow, they were understaffed, machines were broken, I could go on...and I let that slide because the manager was apologetic and I totally get that every business has a bad day or two. Plus, it was a Sunday and I get how things can go crazy on a weekend. But this last experience? Sealed the deal for us. I won't even bring my kids back just for dinner/lunch and play time. We had a small party scheduled. There was ONE other small party. It was chaos from the get go. There was a new cashier. She entered our order wrong. The girl trying to help her? Not helpful. And it was her last night as an employee so she didn't really care much. The party started at 530. We did not get our play cards until 6pm. Thirty minutes of trying to keep the kids calm and explaining that they can go play "any minute" as soon as we get the cards. The food that we ordered at 530 didn't come out until after 630. Neither did the pizza which is supposed to be served about 20 minutes into the party. It is PIZZA. And wings and breadsticks. Not a baked Alaska. And it was not busy. WHY so long? The other party experienced the same issues. So, bonus, we made friends with the family of the other party as we commiserated over how terrible the experience was. The birthday celebrations were late, the cakes were late, and it was hard to find someone to talk to. When we did find the manager, she was nice. She apologized and tried to make up for the terrible experience. But it just continued to get worse. I went to pay the balance on our party. Stood there for 15 minutes waiting for someone, anyone, to help. While I was there, another customer who just brought her kids in for family night was also waiting. She said they waited for 20 minutes to place their food order, and an hour later it still had not come out. Shortly after she and I spoke, her order came out wrong! Jeez if you're gonna take an hour to make pizza, at least make it right! So finally I get to pay waaaaay too much money for this complete and total letdown, and in the middle of the transaction, the manager who is ringing me up darts off because the girl who is quitting has destroyed the pizza oven, apparently. If you thought the wait for food was long before...just wait. So there I am, waiting for my receipt. And waiting. And waiting. And you get the idea. So finally I have just had enough and I storm off when the new girl finally asks if I need something. THEN she calls the manager to give me my receipt. By that time, we had been at Chuck E. Cheese for 4 hours and I was done. I didn't even let my kids get toys for their tickets because I was so frustrated. Here's the thing. This happened TWICE in one year. I can chalk the first one up as a fluke, but I have to say, if it happens twice, it's probably business as usual for them. In fact, I can only remember visiting this location once and having everything go smoothly. It was on a weekday during the school year. The manager on duty that night was very concerned and I don't want to call her out. She did the best she could. But it was obvious that she was in over her head and wasn't properly supported by her managers or the franchise owners. From all our experiences here, I bet this is probably the norm. If you are coming on a weekday, it will probably be an okay experience for you. If you are planning a party, I would probably pick a different location....

    Photos
    Chuck E. Cheese - This is a similar picture of what Riquea saw,it wasn't this exact pizza,but it was similar.

    This is a similar picture of what Riquea saw,it wasn't this exact pizza,but it was similar.

    Chuck E. Cheese - Chuck E. Cheese Logo

    Chuck E. Cheese Logo

    Chuck E. Cheese

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    Glitchs Arcade - arcades - Updated May 2026

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