Highly recommend! Friendly and professional atmosphere staffed by experienced , knowledgeable, and…read morecompetent stylists. (Brianna is excellent and very talented). Covid protocols are in place and strictly followed. I leave feeling very pleased after every visit whether it's a cut or highlights.

Harlie is great! She fixed a bad cut and, aside from pushing products - which is standard - is a…read moregreat stylist. She is personable. Knew what I needed and did it. Glad I found her. Make an appt with her you won't be disappointed.

Rachel is an amazing stylist and I would highly recommend her work to anyone! She is kind, funny,…read moreand is very talented when it comes both hair cuts and color. I have naturally curly hair and it's always been a challenge to find stylists who can give a perfect haircut, but she has always consistent and listens to my input.

Went to Rachel today for the first time at her new studio at the Phenix in West Broad Village…read more Really pretty salon and Rachel couldn't have been nicer! She really listened to my concerns about not cutting my hair too short and did a super job trimming it into a great style. She also did a great job flat ironing it and I walked out without any frizz on a hot and humid day. Can't wait for her to cut it again and add some color next time!

The front-desk experience is the only reason for this rating…read more Each time I come in, the woman up front asks for my phone number. I politely decline because I value my privacy, and instead of simply respecting that, she becomes direct, rude, and visibly irritated. That is not acceptable customer service. If a customer says no to providing personal information, that should be respected immediately without pressure, attitude, or comments about how it makes an employee's job harder. The rest of the staff have been excellent, which makes this stand out even more. But the person at the front desk needs to learn how to respect a customer's boundaries.

Horrible experience and won't go back. The person who cut…read moremy hair was rude and just overall bad.

I had one of THE most appallingly bad hair experiences here today. I asked for partial highlights…read moreand grey coverage on my temples. I got a $275 quote that almost made me pass out. But I let the stylist proceed. I wish I'd left then and there. I now have a clear line of demarcation about a quarter of an inch from my part line, and she put far too much dye along my temples and the side of my face. It colored my light facial hair so I now look like I have sideburns. I'm still laughing because at 62, we've all survived a hair disaster or two. I know she could tell I wasn't happy. After 3 1/2 hours, I had to go and she hadn't even started to blow dry/style my hair. I didn't attend the event I was supposed to go to afterwards (those sideburns aren't going anywhere anytime soon) and they knocked about $40 off. Still means I got a subpar partial highlight for about $235 bucks...in Richmond, VA...which is crazy. I'll be looking for a new place next time around and trying to keep my head down and my hair untucked and over my ears until these brown stains along the side of my face fade. Ridiculous. Update: The owner did call me, following this review. Though apologetic and mentioning repeatedly this would be used as a "learning experience", I received no offer of either any kind of refund or an amount off for future services or an offer to have anything corrected. I spoke to a work colleague, a Richmond local, and have another salon picked out for next time.

Just tell me how to fix my hair please. I do not appreciate the damage that has been done. Tell me…read morehow to remove this black dye from my hair. All I wanted was a balayage.

If i could leave 0 stars I would....I had an extremely disappointing and frustrating experience at…read moreSalon Del Sol and would strongly caution others before booking a hair extension service here. Shortly after my appointment, I noticed multiple serious issues with the installation. There were beads left loose in my hair that were not attached to anything, along with long pieces of string that were never properly secured or trimmed--I had to cut some of these out myself. On top of that, the middle row, which included three wefts, has been completely ruined. Because of this, I will now be forced to purchase entirely new hair if I ever decide to get extensions again. Even more concerning is the damage to my natural hair. I am currently three months postpartum and understand that some hair shedding is normal, but I am experiencing chunks of hair coming out, which I strongly believe is a direct result of improper installation--not postpartum changes. Blaming this entirely on postpartum hair loss is dismissive and ignores the clear errors in the work that was done. When I raised these concerns, they were brushed off. The owner even reached out to me, but offered no real resolution or compensation. After I responded, I never heard back again. The lack of accountability and follow-through is just as unacceptable as the poor quality of the service itself. I had this service done to feel more confident, and instead I am left dealing with damaged hair, ruined extensions, and a significant financial loss from purchasing the hair while i knew going into this it was a training appointment a master stylist should have checked over the work done making sure there was nothing to cause damage. This experience fell far below professional standards, both in workmanship and customer service. I would not recommend this salon to anyone seeking hair extensions.

I had an appointment today and Bailee really took care of me. She took extra care to not get dye on…read moremy skin around my face, which I really appreciated. I have definitely found my regular spot. She made me feel very at ease.

The girls here always do an amazing job, no matter what service your looking for!! My #1 choice for…read moresure!

I have been getting trims here for a few years now, and when I first started going, it looked like…read moreit hadn't changed in decades. They're finally starting to make some updates, which may be because Tony has retired. I can usually get an appointment easily. It never takes long to get in the chair, or to get the services I need. I made the mistake of getting an appointment for a trim, and was surprised when they didn't wash my hair first and cut it dry. I've never had that happen before. You actually have to ask for a shampoo, cut and blow dry, or they will just give you a cut. Prices are great, and my trims are always done well.

I Love Ashley P. Ashley is amazing! Fun, kind and always excited to help achieve what ever look I…read morewant. Sometimes I know exactly what I want and she makes me look even better than I imagined. And sometimes I have no idea what I want, but she takes her time with me and we talk through all the options. I've done anywhere from simple trims, to new bangs, to a beautiful balayage! She is creative, and informative which is the perfect combo! I Love Mango Salon @ Greengate! There are multiple locations but Greengate is my favorite. It is in the short pump area but in the mall which makes parking and traffic smooth. Everyone has great energy and is kind. I work near the area so its convenient for work and its perfect if you have a shopping or errand day. Definitely check greengate out and go see girl Ashley P :) -Emily H

After seeing good highlighting results on my daughter, I booked a haircut with Nat this past…read moreWednesday and highlights 3 days later on Saturday. Nat had already spent 30 minutes plus on my hair this past week so when I walked in to Mango Salon at Greengate today, and I told Nat that I was looking for soft highlights as previous stylists has painted my highlights on my hair. I requested a full head of highlights as well. Much to my surprise, Nat informed me that she could not do my hair because she is a junior stylist and not very experienced. She did not think I would be happy with the result. I was shocked. On a Saturday afternoon before an important event, I was left with no stylist. They could not recommend a more experienced stylist who was available today. I explained that I have had average highlights in the past as well as above average highlights and I was shocked. I am even more shocked that a senior staff member did not try to make things better or try to book something at a later date. Nothing. Crickets. Now I understand why the majority of stylists get experience at Mango and then go out on their own. This was a terrible experience. Not only have they lost a local client, but they have lost another family member as well. I am speechless. I do not recommend Mango at Green Gate.

Amazing experience at Rustique Salon. Chris listened to me and styled my hair exactly like I…read morewanted. I will be going back soon!!

Eric Michael did an amazing job on my shampoo & blow out! His invigorating yet gentle wash was so…read morerelaxing and pleasant. He was friendly yet not overbearing. The stations here are clean and tidy. The front desk staff is a cut above! And the prices didn't clip my wallet. Several stylists have done my hair, and I've always left pleased!

Customer service is not great here, mid at best. You're completely ignored, which some may prefer…read more The good is that the store is very clean, well lit and appropriately spaced so you're not right up on others while looking.

Very disappointed with the customer service at the Ulta Short Pump location. I bought a product…read morethat didn't work for me, and although it was unopened, they refused to return it because it was just 6 days over their 60-day policy. I understand policies, but there was no effort to help or offer a solution. I expected much better customer service.