I have shopped there for years, enjoying the sushi, prepared foods & produce prices. However, I WILL NEVER GO BACK THERE AGAIN!! I am contacting my friends, family & Nextdoor to ALERT THEM about Mike, the Store Manager/Owner!
The week before Passover I was buying last minute items on Friday 4/8/2022. Upon putting the Passover items away @ home, I noticed a stickiness on one of the jars of duck sauce I purchased. Upon further inspection, the jar's lid had obviously been opened and it was a blackish color under the unopened lid, with a sticky residue on the jar.
I brought the item back with my receipt, a few days later, asking for an "even exchange" as the product was defective. I simply wanted them to give me a new jar of sauce-- nothing else. While they were ringing up my other items, I asked to speak with the manager, to request the even exchange of the defective item, and my receipt from 3 days earlier.
When I spoke with Mike while waiting in line to buy [yet another $100+ worth of food] he started raising his voice at me, refusing to exchange the defective product-- even refusing to even look at my jar that I had brought for him to see. He accused me of opening the product and "ruining it", as his store would never place a defective item on the shelf-- and how this was all my fault!! He kept raising his voice saying it was my fault and he would never even have defective products in his store! [you mean to tell me that ALL the thousands of Passover products he was selling, NONE of them were defective?]
I continued to implore him, saying I simply wanted a new jar, as there was something clearly wrong with the one I had purchased a few days earlier (right before Shabbat- when everyone is hurrying in the afternoon!)
He continued to yell at me and walked away without giving me the courtesy of viewing my receipt and seeing the sticky jar.
In frustration, I said, "What the f**K?" He immediately ran over to me, spewing out his own vulgar comments with "Talk like a lady!!" He said he was calling his security to throw me out of the store!! I kept imploring him to be reasonable, saying I was only asking for an even exchange for a new jar.
In ANY AMERICAN MARKET- you would NEVER have a manager mistreat and literally scream at a customer! They would simply want to see the receipt, take the item and exchange it. Period.
Mike continued yelling at me (in front of all the customers) and then grabbed my basket full of bagged groceries-- took it to one of his employees, yelling for him to empty my cart! I was stunned and apologized for saying the f-word. However, he continued to scream at me to leave the store!
I drove home in tears. I literally was crying and got under the covers, emotionally shaken by the experience!
Sadly- NO ONE SAID ANYTHING while watching this abusive behavior from a store manager/owner!! In fact, the woman behind me said to "be quiet and buy the $4.99 new jar of duck sauce". Really? I wish I had called out if there was a rabbi in the store, who could see & hear what this man was doing to me!!
Now that Passover is finished and his store has made THOUSANDS OF DOLLARS (on over-priced Passover products), I will be going back with a family member to speak with Mike, request the very same exchange and record the event...request an apology for the way he was volatile and verbally abusive and intimidating to a loyal customer!
Will let you all know how this goes when I continue to be "reasonable"... read more