The only good vape shop around Lincoln Park and Lake View. Good selection, service, and products.read more

Service is outstanding. Very friendly, clean and lots of variety of things. Little to no wait time…read more I absolutely love Amanda, she is the best.

Would give 6 stars if I could. One of the guys even offered to put in a side request of 12 mg lucys…read morejust for me. That being said... lets just say he's seen my face before haha. Hard to find smoke shops with that type of effort and community feel. Also just cool guys that work there. Goes a long way

I've been coming for over 4 years now - hard to believe I haven't reviewed this place so this is…read morelong overdue. The level of service is amazing. I still remember my first visit - I was really determined to quit smoking but unhappy with the mod I bought online. The staff checked my mod which we deemed was defective. I found another one here, affordable, & juices I loved. Needless to say, I've not once picked up the stinky sticks since. I moved away for a few years & upon coming back to Chicago, I'm happy to be back. Same great service, selection, & prices. Recently, I stopped in on Sunday, desperate. The tank on my mod was leaking all over the place & I knew a replacement was due. Joseph recommended me the perfect tank, coils to go with, & of course, I had to get another bottle of some juice. (Also recommended but a new favorite!) if you're thinking about dropping cigarettes or already enjoy vaping, pay this place a visit. While it may look small, the selection's great, prices are affordable, & service is stellar.

When the cashier told me the price of a product, I said that it was too expensive for me, then said…read more"have a good day, sorry for wasting your time!" He replied "the price is right there, you could've read it," then just stared at me as I walked out. The price labels were tiny and I couldn't read them. The cashier was also on a call on speakerphone while I was in there - said it was his friend. That's totally cool, but he was asking them (presumably his manager) if the store had the product I wanted and then asked me to find it myself and point it out. I had asked about weed edibles, which they have a whole shelf of. He didn't seem to believe they had any until the guy on the phone said so, but they have 20+ products. Maybe I just caught him on an off-day. Maybe he's a new employee. Either way, I left feeling disrespected and don't plan on returning.

Ten out of ten. Great selection. Staff was kind :) other vape stores take notes !!!!!!!read more

Horrible customer service, proprietor yapped for 20 minutes with customer before me and ignored my…read morepresence. I left and nothing from the guy behind the counter. Worthless place! Skip it! The counter guy expounded on the badness of Jews and Zionism right before I left! Disgraceful.

Whatever you're in the market for, these guys have got it. Great shop, great service!read more

This hookah shop used to be the only one on Halsted until a competitor opened up nearby. However,…read morethis place clearly knows how to serve their customers. My friend asked for them to get Afzal brand tobacco a few months back and on this trip we saw Afzal brand. I mentioned Afzal Mango is very good and he said they could order that for me. I don't live in the area, but they mentioned they have a couple shops in other neighborhoods near me. I appreciated the customer service and how willing they were to accommodate my flavor/brand choice. The BEST part was that the owner offered us to smoke with him in the shop. They don't offer to the public, but the man was very nice and packed a hookah for us - watermelon mint. It was quite good and I'll definitely get that flavor next time. Thanks Majid! 5/5 from me! Great job standing out from the competitors, my friend who lives in the area will be loyal to this store.

Employees haggle you for pricing. They start high and then come down to the actual price while…read morearguing with you. I've bought gummies here multiple times and had the same issue every time. I recently bought gummies and they wanted to charge me triple the price, and then it turned out they expired in 2024. Why are you selling stuff that expired two years ago?

Beautiful shop and amazing customer service. The shop is incredibly beautiful. It's a staple in…read moreuptown.

They never answer the phone and even though they open at 10 am they locked the doors for half an…read morehour. Not reliable.

This place has everything from budget friendly options to high-end stuff to build out your dream…read moresmoke kit. The staff are friendly and it's well laid out.

Is everyone afraid to write here or something? Tell me you've never rolled a fag?…read more The selection of rolling papers here is amazing and they're ok key with pricing compared to the other stores that cost 2x more. They must have 20 types of Rizzlas...And they have the prettiest glass to But I prefer smoking my tobacco from the greek in paper rather than a pipe. They've got some hooka's that I'm going to price shop compared to some neighborhood ethnic stores(andersonville, devon ave) and after the Yelp Hookah dinner - maybe we'll all go shop together!

They charged my card 3 times and told me the charges would go away after the weekend. They didn't…read moreso I went back to get my money back and they told me to come back the next day so they can "work it out with the bank." Would never ever return to this place.

First time here. Was the only smoke shop in the area open on Labor day which was nice. They have…read moresome great wraps and cbd products, Ansar helped and was super nice and helpful. Will definitely return!

Great service thank you for taking time to explain all options. Came in for new vape pen and Noe…read moredid a great job of walking me through my options. Very patient and helped me put everything together!

Curly brown hair guy over charged my puchase. I bought elf bar vape while paid cash 33$ and then I…read morewanna to get my receipt. He don't give me my receipt. What kind of place doesn't give me the receipt of the purchase? I never recommend awful customer service

I'm so happy that Puffs Smoke Shop opened! I got a dope M&M glass bong with such great quality and…read morethis sick glass bowl with water on the inside which is something I've been searching for forever... just beyond pleased. But why I'm really writing the review is because Senad introduced me to this CBD Pet Oil and my dog has never been just so chill and relaxed where I know he's not in pain or feeling upset it kind of takes his mind off of it in a way.. it's fantastic!!!! Definitely will be coming back thank you!

Great service and advice on various products that they carry. Convenient and great selection.read more