Great company, great job. Skip Safelite, their high prices and ridiculous quoting system. Shaun…read moreshowed up on time, a time he worked into my schedule and kept me informed as to installation date and time. Excellent work including difficult recalibration of sensors and alert systems. Took his time and did it right and was 32% less than Safelite. No extra "surprise" charges. Good guy, good company.

I do not typically leave business reviews. I am posting this for others to be informed and to…read moresummarize the service issues I encountered. When obtaining quotes for a windshield replacement, this company was not the lowest bidder. I selected them because they represented themselves as providing high-quality service and cited a national accreditation. Service was scheduled for December 4, 2025. Prior to the replacement, I informed the technician that a dash camera was mounted on the windshield. He stated this would not be an issue and that he would remove it, with the understanding that I would reinstall it after the replacement. During the installation, the technician cracked the windshield from the interior while attempting to attach the rearview mirror. I understood that mistakes occur, and it was agreed that the windshield would be replaced the following day. On December 5, 2025, the windshield was replaced a second time. After the technician left, I discovered that the windshield wipers did not work. This occurred during a storm, and I had to wait over an hour for a third visit to correct the issue. I was informed that the wipers had not been reinstalled properly on the gearbox. After these visits, I was left to vacuum glass shards from the first broken windshield out of the vehicle. On December 21, 2025, when I attempted to reinstall the dash camera using the USB cable that had been left accessible near the headliner as agreed, the device did not receive power. It was later determined that the dash camera wiring had been damaged during one of the windshield replacements, causing a short and a blown fuse. The damaged wires appeared to have been twisted back together and tucked into the headliner, which was extremely concerning. On December 22, 2025, I requested a call from the business owner to discuss these issues. Instead, I received a text message stating that safety concerns are taken seriously and that I would be contacted shortly. No further contact occurred until January 7, 2026, when I was informed that the company would not accept responsibility for the wiring damage but offered a negligible discount for the windshield. I declined the discount and was seeking acknowledgment of responsibility rather than continued deflection. I can only hope this experience is an outlier. The attached video (explicative warning) shows the dash camera functioning at the time it recorded the initial windshield cracking during installation, and the attached photo shows the damaged wiring as discovered. There are additional and unfortunate details, but I am only summarizing the main issues and am ready to move on. Altogether, this turned into multiple appointments, follow-ups, cleanup, and troubleshooting that took far more of my time and energy than I could have ever imagined.

They were very easy to communicate and super nice to work with. The guy was super friendly and…read moreanswered all of my questions. He did a great job repairing the windshield that I was worried may have to be replaced. Timing was good too. Will definitely call them again if I get another crack or chip!!

Great experience fixing a spider crack as well as a long crack in the vehicle. With the price of…read morewindows and system recalibration, I decided to try Chip Pro. The service definitely met my expectations.

Good pricing and quick service. However if you have a dash cam make sure to take it off before and…read moreput it back on yourself after. They thrashed the adhesive on mine trying to take it off and put it back on. It no longer stays on the windshield and falls off frequently. I reached out to them and they said there was nothing they can do. We had to scrape black gunk adhesive off the new windshield and purchase additional materials to fix it. If they can't offer any solution to a problem they caused I would rather they not even try to put the dash cam back up.

Initially nice and charismatic people, but poor business ethics, quality and customer service…read more My rear car door window was shattered by a small pebble from a lawnmower and I got it fixed and replaced at this company. After the installment they informed me that leftover glass would be in the door but would not affect the new window. A short time later I used the window for the first time, rolled it down, and it became stuck. For several days it would not budge, we even tried manually lifting it, to no avail. They had also left broken glass on the inside of my car. I brought it back into the shop and asked them to take a look at it, because it had worked perfectly beforehand. This is where my one star review comes from, because as soon as I brought it back in the employees turned hostile and unprofessional. They informed me that it was not their problem that the window was not working, but ultimately agreed to take a look at it. A few days later I received my car back and it was working, they claimed that it was working when I dropped it off, which it was not and I had attempted to use it again in their parking lot minutes before dropping it off, it didn't work. While the window now worked broken glass in the bottom was now scratching the pane as it moved. Upon asking them to fix the glass scratching the new pane they had installed they told me if the glass got scratched it wasn't their problem, they said I paid only for the pane of glass and for it to go into the car... not that it would work properly when there. After bringing up my warranty I was told about when picking my car up they aggressively and rudely said that it only applies to windshields. Which they neither told me when they gave it to me nor does it say on their website under "warranty". I was also told that this is a regular issue their customers run into, and they know that leaving glass in can damage the window regulator and scratch the glass, but that it is not their problem. The glass pane costs about $75 so for a $300 service I expect the expect the product to work as intended, not to be given back to me with high probability of failure that they both know about and are unwilling to fix. Ultimately unprofessional work with misleading claims. I am willing to change this review if the desired help is received but until then I advise not going to this company for work on car door windows, as they know their service is faulty and leads to long term problems for customers.

Went in for a rock chip repair. Least expensive in my area. Great service. I was treated with…read morekindness and respect. Highly recommend this business and recommend all my family and friends to get their rock chips repaired at Ace & Jerry Auto Glass.

Terrible workmanship. I brought my car here for a windshield replacement, and when I had the glass…read moreremoved later, I discovered severe rusting along the pinchweld directly under their old installation. It is obvious the technicians used a cutting tool that went through the paint and metal, and they completely failed to apply primer or touch-up paint to the bare metal scratches before applying the urethane. Because they skipped this critical step, water leaked through, and rust has now eaten through areas that should have been treated. I highly do not recommend this shop if you care about the structural integrity and longevity of your vehicle.

I am passing through Salt Lake city on business delivering a vehicle as part of my Fleet company…read moreneeding windshield repair minor cracks I scheduled a appointment at 9:30 AM upon coming in a older gentleman met me in the parking lot telling me where to and where to not park but very rudely when I entered the building I was told by the employee Elisha she would take care of it and I heard nothing else of the sort great interaction with customers I appreciate the time taken to make me feel comfortable and welcomed in the establishment. I was later Told the old man was the owner of the property. Please ignore him. I will not blame the company for a property owners faults there are clearly no signs showing exactly where to park along the fence line so I was a little confused but the customer service at Glass Doctor is just great if I have any drivers passing through that need windshield repair I will definitely recommend this place a neighborly company it truly is disregard any other outside entities upon service.

I was 517 miles from home and my 9x30 window for my Knapheide top along with the seals were…read moremissing. Called my glass guy in California and he said that it was a special fix and that I would have to get the parts from Knapheide and he would install it for $75. So I called Knapheide. They wanted $129.99 for the 9x30 window, outer seal was $11.99 per foot, inner seal $9.99 per foot with a minimum 8 feet each must be purchased. So I was looking at $380.83 without shipping and taxes. I was still far away from home so I decided to give Glass Doctor of Utah County a shot. They were able to fix everything for $239.40 before taxes saving me at least $140. They were super professional and friendly and the person that did my window had over 30 years of experience.

Quoted online less than $500 for windshield replacement. I accepted and scheduled an appointment…read more I arrived at the shop and they said they had to (by law) add $500 (almost $1000 total) for a "recalibration". I declined. Since then I have scheduled replacement (without recalibration) with another company for less than $600. Note: My dealer will do recalibration for ~$150 if I find it to be necessary (it was not needed on my previous car). They lied about recalibration being required by law. The $500 quote for recalibration is a ripoff compared to the dealer $150.

After the installation of an after market windshield, it was discovered that it doesn't work with…read moremy lane assist and other features of my truck. Before the installation I specifically asked what the difference is between OEM and aftermarket. I was told only the Ram emblem in the corner of the windshield. WRONG! I've been trying to contact Safelite for a week now with no reply from them. When I choose Safelite because they are suppose to be A rated, I expect a lot more expertise and customer service from the shop management. VERY DISAPPOINTED IN SAFELITE OREM LOCATION! I'm still waiting for a reply and solution to their unprofessional service. RATING = 0 even though a 1 star is required to submit this review.

Had a same day appointment, Collin showed up at my house prompt and polite. After I had scheduled…read morethe appointment, I looked up my type of rock chip, and feared it wouldn't be fixable. Collin however, took a look, was confident he could fix it, and warrantied his work. I had this huge line of a crack, and now if you don't know where to look you can't even see it. Will absolutely be using them again!

From the owner: We offer mobile windshield repair, consisting of rock chips and small cracks. We come to you when…read moreand where you need! We are licensed auto glass professionals and are set up with your insurance network to provide you with a simple and smooth repair. All our work is guaranteed for life.

They team was amazing shoutout to Luke and Travis for help my boy Noah out. Amazing people and…read moreamazing work.

I was blown away by the level of service this company offers. I needed my windshield replaced after…read moremy rearview mirror fell off, and they came to my workplace the next day to get it done. The man was so nice and it was just a very pleasant and easy encounter. 10/10 would recommend!