Great service, my old F150 truck window frame descaled and painted where sealant had dried and…read morecracked. New windshield installed. Truck interior vacuumed and dash cleaned, wow. Great appointment and service desk support. Looked after my old daily driver as if it was newer. great service. Highly recommend Capital Auto Glass Victoria, BC.

Great guys. I went in for a stone chip repair on the windshield and the service was great. I'll be…read moreback here for anything windshield related for sure.

Great service in a smallish shop. These guys go the extra distance and provide great, fast,…read morefriendly service.

Great customer service. Took care of all my needs efficiently and effectively including the car…read morerental. Highly recommended!!

Jeff at Broco got me in very quickly for a windshield replacement. They did a terrific job and Jeff…read moreis a pleasure to deal with.

Terrible service at Douglas Street location. Why bother to book us an appointment for 10am and…read moretold it will be ready before 4 hour. We came back 15 minutes early and the had just started our car to replace the windshield. Was told to come back again and it was not quiet finished and finally 45 minutes it was done. There was one other truck there so don't know what there reason was to behind.

Back in February 21/24 my Dodge Dakota was rear-ended and left me with a protruding out of shape…read morerear bumper. Reported the incident to ICBC immediately and was given the green light to have the bumper replaced. Long story short, I had tried three well known body shops in town which all had long waiting periods for the initial appointments. One after the other gave me the same story we can't find a replacement for the year of this truck. I am now at my wits end and driving on my way home I thought to stop at Craftsman Collision in retrospect I should have tried first. Fast forward four months later after getting the runaround from the other body shops I met with estimator Riley at CC and explained my situation. He immediately got his manager Matt Greenberg involved and within 10 minutes he had procured an aftermarket bumper that matched the original. Matt is a young and personable manager with very good and resourceful connections. Throughout the process his staff were cordial and responsive. After a few days in the shop I had a straight and shiny looking like new bumper. This is a very busy shop but if you want the job done right I highly recommend Matt and his capable staff to look after your vehicle.

Craftsman Collision are amazing - really! These guys are incredible - really professional and…read moreunbelievably helpful. We needed a piece glued on to our car, and they did this for us gratis/free. Absolutely no charge! And they even returned our car to us freshly washed and shiny! All of this was performed without charge - although we wanted to pay for the wonderful service. If you are ever looking for professional, supportive service - go to these guys. We live partly in Toronto, and we have commented (in astonishment) that you'd NEVER NEVER get service like this in Toronto. These guys are honest, they are professional, and they provide over-the-top customer service. Neil and Denny Hughes (with an old Toyota Camry that was returned to us looking shiny and glam - all free of charge!!!!

Great staff from estimator to installers. They offered good advice on the shower enclosure i wanted…read moreand the installation was perfect. Thank you.

On Tuesday afternoon I went in to get a simple, routine windshield chip fixed (smaller than the…read moresize of a dime). The technician went over a seemingly rehearsed speech where he "explained" that there was a possibility for the windshield to crack further when they tried to fix it. This explanation lasted a whole of 15 to 20 seconds. At which point he whipped out what looked to be a home-made form asking me to initial here and here agreeing that he talked about these risks. No time for questions, and he made it seem like a crack almost never happens. When he found out I don't have comprehensive insurance, he said, oh well then you don't have to sign this afterall. So I didn't sign it. We went in and he took my keys and got to work on the car. I sat in the office and worked on my laptop. 10 minutes later the secretary (she was the only nice person) came up to me and asked me to sign the form. I was genuinely confused and this seemed super weird to me, but I was also tied up with my work so I wasn't paying full attention. 5 minutes later, the technician came in and said the windshield had cracked. I was absolutely dumbfounded. He said he had put the resin in, walked away, came back and it had cracked. I asked what they could do for me especially since I didn't have insurance to cover a new windshield. So they gave me a quote of just under $400, which was half of what they said they charge ICBC if you file through insurance (irrelevant and TMI). I came in with a problem, they made my problem worse, refused to help me out (I even offered to pay for the new windshield if they would install it). I said they could expect a call from my husband because it felt like they weren't taking me seriously. We arranged a meeting with the owner (John) for the next day, Wednesday morning, hoping that he would be more reasonable. When we arrived, he walked out of the shop flanked by two big men in a triad formation (seriously??), and proceeded to mansplain to us what happened, how we were at fault and that I had signed my life away. It felt extremely hostile and agitated right from the start. He kept saying, "So what do you want from us". We responded, we want to sit down and talk with you about what happened. He refused (still outside). He kept saying that he was not going to replace our windshield free of charge - which we never asked for!!!! My husband and I could not believe what was happening. Almost immediately he started threatening to call the cops if we didn't leave. We said, that would be fine with us, we didn't do anything wrong! We came to talk to you like decent human beings about how you damaged our car and we wanted to resolve the situation. Comically the manager said, "There are people you can't talk to. There are some customers you need to fire, and I'm firing YOU [as he pointed his finger]!!!" Very Trump-esque. He went inside to call the cops and my husband followed him to make sure he was calling the cops, and he YELLED at my husband to get out. He said, "YOU CAN'T COME IN HERE." My husband, hopelessly confused and frustrated at this point, said "why??" The manager responded, "Because there are customers in here!" Did those people not have the right to know what was happening? As my husband stood in the doorway with his back turned to the inside, a middle aged man, raised his arms, and PUSHED my husbands shoulders so forcibly that my husband lost his balance. To give context, there was another exit on the side of the room he had just come from. This stranger, said that he had no choice because he was in his way. I responded, "You could have ASKED him and he would have moved for you!!!" When the police arrived, one cop went to each party to hear the story. When we were joined by the other policeman outside, both men agreed that if they were running a business, this would not be the way they would choose to run it. They were not happy to hear that someone had physically assaulted my husband. They even gave us a few recommendations, including to review this business online and to share our story. In the end, we are walking away with a crack in our windshield, and are losing faith that there are good people in this world. Of note: all the employees that I saw (at least twenty) were all Caucasian. All of the customers that I saw were Caucasian. We are not Caucasian. Moreover, as I was waiting on Tuesday for them to "fix" my windshield, I overheard some workers at the front desk referring to a group of their customers as "those Chinese guys". Made me very uncomfortable.

completely wasted my time! Booked an estimate 2 weeks in advance, only to have them say they…read morewouldn't work on my vehicle, had I known that in the 2 weeks before my estimate, I could have taken it somewhere else. absolute joke. shows no value for customers,

They did an excellent job on tinting the back windows of my car and I'm pleased with the results…read more The owner is personable and it was easy to learn something new about this technology. I felt confident leaving my brand new car in the hands of professionals. Highly recommended!

I had my vehicle wrapped at this place and the owner gave a warranty on the wrap if anything was to…read morego wrong (peeling etc.) A few months after the wrap was complete it started peeling terribly. The owner would not respond to me when I tried to reach out several times to have it fixed. ghosted!! i'm out a lot of money for a crap wrap job. beware of this shady business!

City detail did an immaculate job on detailing our classic BMW 3 series!…read more I highly recommend these guys they are as professional as it gets !