Ralph's Radio installed a Panasonic Car Stereo and also did a complete soundproofing of my 2014 Elantra GT which suffers from moderate to bad road noise due to the thin body shell. They did a fantastic job. They also installed a high end dash camera which just paid for itself by recording a hit and run accident after a GMC truck backed into the front of my car. The staff even helped me find and copy the hit and run file to give to police and ICBC. I highly recommend Ralph's Radio. read more

People are so quick to give negative reviews when they aren't happy with something but tend not to take the time to comment when things go great. I wanted to upgrade the sound system in my 2005 car, bringing it in to 2022. I did some comparison shopping with "the other big audio installer" in Victoria and after speaking with Justin at Ralph's Radio decided I would go with them. Communication was great and the finished install product and price was as quoted. I ended up with a touch screen unit with Bluetooth and steering wheel controls and an awesome sub-woofer. I am loving it, people can actually hear me when they call and the sound is so much better! Justin and the team at Ralph's where great and I would highly recommend. Many Thanks! read more

Wanted to update my 2004 CRV and Justin set me up with just what i wanted and a couple hours later i now have hands free Siri bluetooth to access my podcasts and music. They installed a microphone so people can hear me now when i am driving and it works great for hands free operation. I recommend. read more

Great service. Very knowledgeable staff. They helped me find a car deck they didn't even sell.

I'll start off by saying it takes a lot for me to give any business five stars these days. Now, about 6 years ago, I went to this location of Ralph's Radio to have a satellite radio installed in a vehicle. They did a decent job, it was about on par in price with all the rest of the stereo installation places in town, and I had no complaints. I should ad as well, that I specifically used Ralph's Radio on that occasion 6 years ago because I was not overly impressed with a couple of other local installers that I had visited. I remember specifically the old Future Shop and going there one day and opening the door to the bay where they installed the stereos. I was a little distressed to see a couple of 16 year old high school students, who were both mouth breathers, ripping the dashes apart on expensive cars. I immediately wondered how much experience they could possibly have and envisioned all kinds of problems like dash lights not working after they had installed a stereo and such things like that. So because of that, I went to Ralph's Radio because, at the time, I spoke to a fellow that appeared to be in his mid-40's who told me that he was the guy that was going to install my radio and that he had been doing installations for almost 20 years. That meant something to me, and that's why they got my business at the time. So back to my story, about 2 years ago the radio that Ralph's had installed 6 years prior started to cut in and out losing power. I did my best to try to find the problem and it was beyond my abilities. I hesitated if I should go back to Ralph's Radio with it, as I figured I'd be looking at another $150 or so to get whatever was wrong, fixed. I phoned first, and had a fairly lengthy discussion about this with the guy that was actually going to do the work. He was detailed in his responses to me, and did not rush me and arranged to get me in the very next day. I dropped the car off the next day, came back about an hour later and it was all ready to go. I was bracing myself for the bill. To my absolute shock, I was informed that once they got in behind the dash the fellow had discovered that a power harness that they had installed 6 years prior had worked its way loose which was causing the intermittent power issues and it wasn't anything I had done, and that it was covered completely under their Lifetime Installation Warranty. I was handed the key to my vehicle, and away I went, not costing me a cent. I was actually in shock for about half an hour afterwards. I guess it's just become the norm that people now expect that most businesses will screw them at every opportunity they can to get money out of them. Ralph's Radio could easily have told me that XYZ was wrong and that it took them an hour to replace and fix whatever it was, and they could have billed me $100 and I would never have known the difference. The difference, however in this case, was that Ralph's Radio honored a Lifetime Installation Warranty, 6 years after the fact, and truthfully disclosed that it was an issue that occurred because of the installation that they did. They didn't need to tell me this, they could have lied and made money, but they didn't. They did the right and honest, and honorable thing. Something that seems to be very rare in business today. Thank you again Ralph's rRadio for being honest! So rare these days! So that's my story. If you're looking to get a radio or stereo installed in your vehicle, these are the people that you want doing it. There are no 15 year old high school kids that breathe through their mouth ripping your car apart, they are all seasoned and well-experienced career installers, who know what they're doing. And most of all, in 2018, they are still an honest business. read more

I have purchased Thinkware F770 dash-cam and TWA-IFR from Ralph's radio Victoria branch and installed by the staff in Ralph's radio. Both dash cam are doing their job in terms of HD recording vision, ,clear night vision recording, PARKING MODE, wi-fi, GPS & incident recording. At beginning, my F770 only recording when I start my engine but stop recording when I turn off the power. Talked to the manufacture and phoned the store about my concern. Justin & Ken fix & resolve the issues for me within 2 DAYS. Now my F770 & TWA-IFR are working great even my car is in the parking mode. F770 has all the feature I need to keep my car safe. I would recommend any one is thinking to keep your car safe during driving or parking, F770 is a great option and Ralph's radio does listen to their customer concern and fix the problem. Suggestion to the Thinkware manufacture (1) Installation with Battery, Ignition and the ground Instruction need to be clear (2) Connection wires and 3M Tapes need to included in the package May read more

Ralph's Radio was fantastic. They quoted me an excellent price, got me in to do the install in a timely manner and it was DONE IN AN HOUR! Very professional, and the new stereo is working perfectly! I highly recommend Ralph's Radio if you're looking to do any upgrades in your car. Thanks Ralph! read more

I left a review that was maybe a little harsh. We received a message on yelp from ralphs president. Though I didn't speak with him but a colleague did and said he was very apologetic and had addressed the issues. So I wanted to come back and say wow! For a president to take time out of his day and leave a message then follow up with a phone call speaks volumes about a business. I think we will try them again. read more

Ordered a Kenwood but out of stock so Justin provided an upgrade to a Pioneer at no extra charge. Installed promptly as scheduled. Fantastic instrument separation/sound vs the irritating noise from my old deck. Thanks to Justin and all at Ralph's! read more

I got some work done on my new vehicle at Ralph's. They were knowledgeable, friendly, helpful and they gave me a great deal! What's more they were able to schedule me in quickly. They kept to the time they allocated to do the installation and I was not overcharged over their quote. I am a very happy customer and would recommend them highly. Best of all, my car sounds amazing!!! read more

Cam and the staff at Ralph's Radio got my stereo working again in my F150. Not a difficult job in the end but their service was excellent. He met me at the store on his day off so I could pick up my truck. I have used them in the past for similar small jobs and won't hesitate to go back again. read more