Needed my windshield replaced after a rock attack. Went to First Response Glass as I shop local whenever I can. I was happy with how easy they made it for me. I received very friendly service from the crew there and they also made a courtesy car available to me and on top of that ,when I went to pick my car up,they had vacuumed my car,steam cleaned the carpets and to top it off ,there was a new set of wipers sitting on the passenger seat as well. Also I want to add that the windshield they installed is vastly superior to the stock one the vehicle came with...its super clear and looks great. Thanks guys....love the service I received from you. Cliff P. Victoria read more

I had a frustrating experience trying to find someone to reasonably replace my living room window glass with a broken seal. Tanya was extremely helpful and efficient both over the phone and by e-mail. The quotes were quite a bit less than a competitor who claimed I was getting the "friends and family" deal at 400$. The installation was rushed as I had company coming and Bob/Darcy were done very quickly in the time frame they suggested they would arrive. Amazing service all around and I would definitely recommend using First Response Glass! read more

The new owners of First Response Glass (Anthony and his brother Shane) are doing a fabulous job! I had a crack in my brand new car's windshield, they called the dealership to make sure they calibrated it properly, gave me a loaner car for the day, we're very kind, fast, and accommodating! Anthony personally made sure I was fully satisfied with the work they did, and made me feel important as a customer. They are a company full of integrity, that value their customers. I highly recommend using them for your auto glass needs! read more

I had such a wonderful experience with First Response Glass. Someone in Walmart parking lot knocked the mirror off my drivers side of my car. These guys went above and beyond for me. If I need anything glass I will go back to these guys for sure. I have a Youtube Channel and have sung their praises on their as well. Thanks Guys for everything. here is a link to the video. I think their review starts at about 16.00 https://www.youtube.com/watch?v=VICfavWzLzE&t=14s read more

I will absolutely do business with this company again! In fact I won't go anywhere else. Keep up the great work John! Friendly -Talking and working with John was like interacting with a lifelong friend. Price - I called around and FRGlass had the best price by far. Great Service - Goes the extra mile - Not only did he come into the shop on a weekend just to help me but he came into the shop on a "holiday" long weekend. read more

Excellent customer service in a timely manner and at a fair cost! I tell anybody and everybody who asks me - if you need vehicle, household or any type of glass work for that matter, First Response is the place to go. I've been dealing with John and Tamara & their staff for over 16 years and I've always been very happy with the service and expertise they provide. read more

I got some glass cut over a year ago for a furniture project I was working on and only just now went to install the glass. I realized the glass was too large for the opening because I had painted the project.They said no problem and had the glass recut that afternoon free of charge.Great service, friendly staff. read more

We decided to use First Response to replace a window after they did a wonderful job of replacing the damaged windshield of our SUV. Jarad and Cole came to replace the window. They are friendly, polite and efficient. They arrived when they said they would and replaced our window in no time at all. read more

had my side van window broken and First Response had me booked in very quickly. They took great care of me and double checked to make sure there was no glass left from the break, left in my vehicle. Thanks to Tanya and Ian and the rest of the team for making glass repair as painless as possible. read more

Amazing service and team. Cole and his team arrived and took care of everything. Seriously impressed by their professionalism and attention to detail. I was taken care of perfectly and could not recommend First Response Glass more to anyone living in the greater Victoria area. read more

First Response Glass staff and technicians went above and beyond to assist me with my windshield replacement and the installation of some tricky side mirrors. I can't say enough about how helpful everyone there was and I look forward to doing business there again! read more

Installers were very polite and helpful. They did a fantastic job explaining why mirror was installed the way it was and proper care. Just too bad initial cut was on the small side but the installers made it right. Totally appreciate the care we received. read more

From the security alarm call to securing the building with a new panel of glass took all of an hour and 7 minutes. Efficient, thorough, and exactly what I want when I need an emergency repair for my business. Go to glass shop. Thanks John and Al. read more

These gentlemen are complete professionals. They replaced the door on my storefront after we had a young driver accidentally drove into it. They were fast, hard working and did an amazing job...better than what was there originally. Thank you!! read more

Clear estimate of cost; fast, professional, friendly service; and resonable charge. Ron and Sean replaced a large plate glass window extremely efficiently, leaving no debris behind. I would recommend their service without hesitation. read more

I've had other glass companies do work for me before, but there is no comparison to the knowledge of product, prompt, courteous and efficient service from this great team of guys! Calling them back to do the next project! read more

I loved picking up my car and having the windshield so clear, I had to wonder if it was there! the new wipers and vacuumed interior was a huge bonus! Thrilled with the profesionalism and the end result! read more

I did a quote online request for my windshield replacement. Within a half an hour they called me back and booked me in the next day. The repair was done in 4 hours and I had my car back! read more

I would highly recommend First Response Glass. From the initial call to the completed project everyone was a pleasure to work with. Sean and Al did an awesome job this morning! read more