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    Glass Central

    5.0 (2 reviews)
    Open 7:30 am - 6:00 pm

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    Window Werks - Marcos Cavazos

    Window Werks - Marcos Cavazos

    (6 reviews)

    This is the 2nd time I've used Marco. He came out and measured my windows. I watched as he did…read moreand I felt it was odd the way he measured, but hey.. he's supposed to be the pro, right?? That first time I learned something about his work ethic. He got upset with me, when I made him replace the new screens before I would pay him. It was simple, the screens and frames did not fit. Reluctantly, he took them and had them remade. But it was obvious in his behavior he was upset that I questioned his work. I decided to give him another chance, as I wanted the new job appearance to match the original. He came out and measured the window that was going to be replaced. He sold us the more expensive option, stating it was best for our climate and would fit perfectly. We paid half of the cost and after a couple of weeks he called to arrange the install. He installed the window with his young son, who did not appear very skilled. What bothered me most, is he drilled screws through the new window casement and set the window into place before making sure of the fit. He then came out and got me. He told me the window did not fit the original window casement. I asked him why he did not shim up the top, bottom or sides to true up the window. He said he could not. He then pushed on the back of the sliding window to close it and then struggled to lock the window. I tried and I struggled. I then had my elderly mother try, since it was her window. She could not close and lock it. Keep in mind, these were top of the line windows. Marco said he would finish setting the window and then it should be good. He told us not to open the window for a week. He then finished and took measurements for the dark screen that was supposed to match our original job, that he did. I was surprised that he had no record in his notes of our earlier order of screen and frame. He called me early last week to install the screen. He said we did not have to be home during the install. I trusted him and I left a check for the balance outside. When I came home, the job looked very nice from the street. I was pleased and considered contacting him to put additional screens on the remaining windows of the house. When I went inside to look out, the window looked horrible. The one piece screen looked ok on the window only portion of the new window, but the side over the screened portion of the window was horrible. The quality of the exterior screen gave off lines that made it offensive to look through. I immediately called Marco to have him come take a look. He did not return my call. I have called and texted him daily and he ignores my calls for assistance. As of this review, he still has not contacted me. I will never use him again for any job. I trusted him and allowed him to install the screen without me being here. The quality of the screen is terrible. There is no way he did not see how poorly the screen was nor the rippling effect it gave off as you look through it. Be very wary!! He does not like to be questioned about his work. Do not pay him until you are completely satisfied with the finished product. Fool me once, shame on you. Fool me twice, shame on me.

    Marcos was terrific. He has done several projects for me and my clients. He is very professional,…read moretakes exact measurements if a property needs replacement glass, and provides estimates. He did a great job replacing large panes of glass in my 9 x 4 foot Arcadia doors.

    Glass Central - windowsinstallation - Updated May 2026

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