Take your business elsewhere…read more My back windshield got smashed in back in 2022, Automotive Concepts was one of the contracted options with my insurance to replace the windshield. Somehow they transcribed my VIN incorrectly and arrived with the wrong window. In 2024 they started calling and sending letters, which I frankly thought was an attempted scam because who would still have an outstanding bill from two years earlier? It apparently was not a scam so I directed them to insurance, I also confirmed with insurance what my deductible should have been at the time of the replacement; it should have been $250 instead of the $500 I was charged. I have left several voicemails requesting a refund of the $250 due to me with no response. This is a shady company which is very poorly ran. Only use them if you want to be overcharged, then years later hassled about the amount they overcharged you. Kiana- call me, you owe me $250.

This place is really kind of unbelievable. Stopped in late in the day on a Saturday, knowing full…read morewell no one was going to see me. My goal was simply to have someone call me back...they were referred to me by my dealership...I have to rethink my relationship with them as well, but that's another story. Anyway, receptionist takes my name and number, explains that the person who covers the kind of work I need done is out sick, but they will get back to me next week. Of course the next week comes..no call... and by Thursday I decide to call them. Same young lady answers the phone, and honestly seemed a bit snippy that I was calling, that the person was still out sick, that she was working alone, etc, etc. Two weeks (!) still no call l, so I call them again. This time I get a guy, who could not have been nicer. He could not find anything under my name in their system on me (how could he? They haven't done anything with me yet). But he did take all my information, asked me to send some pics of what I wanted taken care of if possible, which I did). The next day he texted for the VIN number and he responded with a text indicating he got it and he would make sure to double check that I had transposed that properly. Please note...their first initiated contact TO me. That was it...Never heard from them again. I (again) called them two weeks later. Probably the same receptionist answered the phone, and once again she can't find anything on me in their system. At this point, all contact, including a visit has been initiated by me (with exception of one text asking g for my VIN). On this call I was placed on hold for about 5 mins, but in this day and age, I have come to expect that. The next thing I know is some guy gets on the phone accusing me of abusing his employee. You'll just have to trust me...I could not have more polite, and quite frankly was taken aback by his tone and inference. I tried to explain that perhaps the young lady had me mixed up with another customer (I was on hold for a length of time after all - could that not be concievable?). He didn't seem too interested, however I was really PO'ed and mostly incredibly offended. Nothing near an apology was coming from his (enormous) mouth. In any event, after reading reviews here and on their own site, it is clear to me that at least some of the positive reviews are created by their own shills...perhaps and probably by the owner him/herself. If that is true (and it most likely is) it is absolutely pathetic. Be sure, I will NEVER go anywhere near that place and will warn anyone I know that might be in the market for their services, to do their homework and look for another company with which to do their business. They seem bit "off." Most importantly (and unfortunately) be careful when reading reviews...it's probably more important to digest the poor reviews than the positive ones....just one guy's opinion.

They found an appointment time within 12 hours of my reaching out and then replaced the window in…read moreabout half an hour. Also by far the cheapest I was quoted, under $200 for a new window.

The absolute nicest, fastest, kind human beings on this planet. My windshield repair was so speedy…read moreand I never had any issues. They were done in probably 30-minutes OR LESS and squeezed me in before their opening time because I called ahead and have a crazy work schedule. Going to be the best quote you get in town - - - worth me driving an hour to them. I have referred every friend and family member there since. Honest business owners.

Friendly, professional and knowledgeable team!! I recently purchase a new 2026 Acura MDX and was…read morelooking for a company to apply PPG/Ceramic coating. My husband contacted them and got quotes and schedule a time to stop by the shop. I Immediately felt like this was the company I wanted to go with after getting a few other quotes. Jenn greeted us at the door with the biggest smile I've ever seen. She explained each service they offered and gave us a tour of the facility. After talking for a minute, I realized I had been following them on social media for some time. The price quoted was reasonable compared to other installers. The communication, attention to detail and professionalism while they had my new baby was amazing. I am a first time customer to the PPF/Ceramic coating and after this experience I'm definitely a customer for life. I initially got the full front PPF and ceramic coating inside and out but will be returning to get the remaining of the vehicle protected. THANK YOU GUYS FOR BEING SO AMAZING!!!

I decided to take my recently purchased 2026 vehicle (had it new for only 6 weeks) to be serviced…read more I called got an appointment for Tuesday 2/10/25 @9am. I was told that my vehicle would be ready early Wednesday. As it was dropped of for front paint protection, tint on the windshield (50%) and match the front two windows as the rear (told it would be 15 percent. I dropped it off on Monday. As always I check my vehicle for any issues as it is a new vehicle and there were no scratches or blemishes. The folks I communicated with had been very friendly and pleasant during my encounters and communication. Prior to dropping my vehicle off, during the scheduling and overview of services I was told if I allowed a training individual to perform the work on my vehicle I could receive a discount. I expressed my decline of having this individual to perform the work for my tint. I was informed on Wednesday morning that the work was not complete on my vehicle as it was supposed to have been finished on Tuesday and needed to cure some in the heat overnight. This pushed the pick up out to 5pm. This was not feasible resulting in the vehicle being picked up on Thursday. I pulled up and saw that my vehicle was parked nicely under the signage. I took a picture and walked over to look over the work. I instantly recognized NOTICABLE seemingly lines on the driver front window. I went inside and waited patiently to be next. I was assisted and asked my questions to include the tint on the windshield as it looked as if nothing was on it. I was explained and shown the tint on a sample. I then saw a gentleman standing at a door and when I made the inquiry about the window the gentleman at the door stated that the window was damaged by razor blades on Tuesday. They failed to alert me of the damage knowingly for several days until I came there. They had enough time to get estimates for Safelite and it would take 9 days to get the windows. I was calm as there was nothing I could do to reverse what has occurred. I was then informed by another employee that it was both front windows. I declined to use Safellite as I prefer it to go and be serviced by the dealer ship as its a brand new vehicle. They agreed to pay for the vehicle. Just to note, the 1st gentleman I encountered to pay on Thursday gave me the balance to be paid to include the tint on the windows that were damaged. They did not remove that amount and if I didnt see the car windows I would have paid that amount without them removing it no matter what. I then asked for some compensation for their damage and inconvenience. Their compensation was to remove the tint cost for the damaged windows. No further compensation was made other than saying they will tint the replacement windows. Just to know that I have drive around with very noticeable damaged windows,, take time off work to take my vehicle to the dealership and wait for the windows to be replaced. Then get those windows tinted. I paid for the paint protection and my windshield tint at the cost quoted. The staff member that said he did the damage spoke of his experience and that it never happened and as a result they threw out all the razor blades. I was informed that they used razor blades to clean the windows prior to the placement of tint. Please note I believe that the individual in training did the tint as the female was strongly promoting the discount to allow such, as the individual in training needed hours prior to his graduating. I can not prove it but its believable for him to have done it, aside from someone that has been doing this for years. I have not had a sincere apology or any apology from the shop. It seems they have no intentions to compensate outside of paying to have my vehicle windows replaced. While I was there I saw some blemishes on the car but very overwhelmed and silently processing everything I thought it was residual drainage from them washing it as it was plenty of drainage lines on the vehicle. Was cleaned up good. So this morning I looked at the "blemish" more and discovered its a small scratch with a chip out of the paint. I informed Kurt as he texted me about the service of my vehicle. Someone else name Jen texted from another number and seemingly is not accepting or declining but questioned and asked if it was a particular door as if it was on there when I dropped the vehicle off. I informed her that I looked over my vehicle prior to giving them the key card. I am not able to provide a good review but look forward to updating this review with information of accomodations if they provide any. I I do not understand why they did not let me know of the issue before they did anymore work on my vehicle and failed to communicate tbis issue. I have visited again to have the ppf checked at 2weeks and the installation of the tint to the replaced front windows. The tint to the front windows took about 90 minutes and it seems okay for now.

Sadly, my car was vandalized and I wanted to get my busted window fixed ASAP. I called around to…read moreseveral auto glass repair shops and their prices weren't making me feel warm and fuzzy. Finally my fiance suggested I give Smith's a call and request a quick over the phone quote. A wonderful gentleman by the name of Fred gave me a great price (half of what others quoted), answered my several frazzled questions and numerous calls..all with a friendly and helpful demeanor. They had my window in stock and was able to book me a same day appointment. I arrived at 1:30pm and they were able to get my car in the shop within 10 minutes and thank God because torrential downpour began shortly after I arrived. He said it would take about an hour and a half to fix my car and his estimate was spot on. Now the waiting room isn't too fancy but it works and there is free Wi-Fi. Luckily Orange is the New Black just started, so I was well occupied for the entire wait time. There is also a strip of plugs for phone charging. Overall the experience was pleasant and I am very grateful that they were able to make a frustrating experience as painless as possible. Recommend this place to all!

Had my windshield replaced, they were able to take me the same day. Great customer service and the…read moreprice was right!

Brought my car in for an estimate a few weeks ago. There was what I considered minor damage on the…read morefront bumper. My eyes bugged out of my head when I saw the estimate but given I wanted the car fixed by a reputable company, I set up a time to bring my car in for the repairs. I was given a 3-day window for completion and got a call back by the end of the 2nd day to come get my car. Checking out was easy and before I knew it, I was out in the lot looking at my car. Not only were the repairs flawless, I believe my car has been washed...at least rinsed off. The overall repair, while not cheap, is immaculate. I hope to be more careful in the future and have no more fender benders, but if I do, I'm coming back to Bumper Globe!

I had a horrible experience with Bumper Globe. Communication was terrible from start to finish,…read morehard to get updates, and when I did, they were not accurate. They had my car for 12 weeks giving me no updates. The work itself was poor quality and didn't solve the issues I brought my car in for. The first time I went to pick up my car, I pointed out multiple issues where the work was incomplete, pieces were falling off my car and not secured well, or not fixed at all. The doors they replaced were not even painted completely and they left the inside of my car a disaster. They have since been completely unresponsive when I tried to follow up. I have had to go through my insurance company to hear any news. I selected them doing searches on Yelp and Google and realized when I went to pay for the work, they off discounts if you leave a 5 star review... so that is why it looks like a good option. I recommend going anywhere else in the area. They apparently require that you pay in cash, which they never told me until I was there picking up the car, and then I did not have that amount of cash in hand, told me they could only use a card with a surcharge. Absolutely would never recommend any work from them.

I had my car sent there after my accident and they took great care of my car. I hope that I never…read morehave to go there, having an accident , but it was good service.

Dynamic Collision is a trusted shop for our family! I was involved in a car accident recently and…read morebecause we had already had my husband's car serviced by them a year prior, we knew we wanted to work with them again. Dynamic Collision did a phenomenal job restoring my car, including providing all the necessary information for the claim so that the at-fault person's insurance company can properly take care of the repairs. Courtney was phenomenal to work with - she is knowledgeable and kept me updated throughout the time my car was being worked on. If you're looking for a trusted shop that is communicative, provides fair pricing, and delivers top quality work, Dynamix Collision is the way to go!

Great job and inexpensive!…read more I went with the Auto Doctor Express Detail and my car turned out awesome! Highly recommend these fellas.

My new goto for auto detailing. I can't understand why a solid detail place is lacking in this…read morecity, but I am glad that I found Curt and Auto Doctor. The pluses abound. Let's count the awesome: (1) my car looks great. I got the mini-detail, and after 8 weeks out at a local quarry, my car looked like it came off the dealer lot! (2) they got me in the same day. When I saw that it was by appointment only, I thought maybe I'd have to wait a few days but they found a time to squeeze me in. (3) prices are completely reasonable for a detail or mini detail with EXCELLENT service. (4) they are located at Towson mall so you can pretty much do anything while you wait. (5) they are truly all about the customer service. Kind, hard-working, genuine folks that care about doing a good job and not just putting another car through an assembly line style car wash. I'll be back and I hope I'll see you there. I have tried many places around B'more and hands down this is my recommendation. Call Curt. Make an appointment. You won't be disappointed.

My sister came here a couple of months ago for a tint job and I loved the way it came out. I…read morecalled the day before to make an appointment for 8 am. Came in the following day and was seen right away. I had all my windows tinted including my wind shield. My car was finished in about one hour. The staff was very perfessional and very knowledgeable and it was a pleasure doing business with them .I highly recommend Ideal Images for window tinted because my car came out perfect. Car detailing is also available.

Horrible, horrible and horrible. Took my car to these guys and the tint on my windows looks so damn…read morecheap. Tint not to the edge of the window and the rear window has bubbles. Save your money. This damn place is a scam. I recommend any Tint World for state of the art window film. Also its precision cut and the tint is high quality! The customer service is worse. I believe in taking care of people. Its not always about a dollar. When you take care of your customers they will keep coming back this sh!t hole is the worse I've ever seen and I've had plenty of cars with awesome tints job but now Im riding around with ugly windows thanks to these guys! STAY FAR AWAY!!