I decided to take my recently purchased 2026 vehicle (had it new for only 6 weeks) to be serviced I called got an appointment for Tuesday 2/10/25 @9am. I was told that my vehicle would be ready early Wednesday. As it was dropped of for front paint protection, tint on the windshield (50%) and match the front two windows as the rear (told it would be 15 percent. I dropped it off on Monday. As always I check my vehicle for any issues as it is a new vehicle and there were no scratches or blemishes. The folks I communicated with had been very friendly and pleasant during my encounters and communication. Prior to dropping my vehicle off, during the scheduling and overview of services I was told if I allowed a training individual to perform the work on my vehicle I could receive a discount. I expressed my decline of having this individual to perform the work for my tint. I was informed on Wednesday morning that the work was not complete on my vehicle as it was supposed to have been finished on Tuesday and needed to cure some in the heat overnight. This pushed the pick up out to 5pm. This was not feasible resulting in the vehicle being picked up on Thursday. I pulled up and saw that my vehicle was parked nicely under the signage. I took a picture and walked over to look over the work. I instantly recognized NOTICABLE seemingly lines on the driver front window. I went inside and waited patiently to be next. I was assisted and asked my questions to include the tint on the windshield as it looked as if nothing was on it. I was explained and shown the tint on a sample. I then saw a gentleman standing at a door and when I made the inquiry about the window the gentleman at the door stated that the window was damaged by razor blades on Tuesday. They failed to alert me of the damage knowingly for several days until I came there. They had enough time to get estimates for Safelite and it would take 9 days to get the windows. I was calm as there was nothing I could do to reverse what has occurred. I was then informed by another employee that it was both front windows. I declined to use Safellite as I prefer it to go and be serviced by the dealer ship as its a brand new vehicle. They agreed to pay for the vehicle. Just to note, the 1st gentleman I encountered to pay on Thursday gave me the balance to be paid to include the tint on the windows that were damaged. They did not remove that amount and if I didnt see the car windows I would have paid that amount without them removing it no matter what. I then asked for some compensation for their damage and inconvenience. Their compensation was to remove the tint cost for the damaged windows. No further compensation was made other than saying they will tint the replacement windows. Just to know that I have drive around with very noticeable damaged windows,, take time off work to take my vehicle to the dealership and wait for the windows to be replaced. Then get those windows tinted. I paid for the paint protection and my windshield tint at the cost quoted. The staff member that said he did the damage spoke of his experience and that it never happened and as a result they threw out all the razor blades. I was informed that they used razor blades to clean the windows prior to the placement of tint. Please note I believe that the individual in training did the tint as the female was strongly promoting the discount to allow such, as the individual in training needed hours prior to his graduating. I can not prove it but its believable for him to have done it, aside from someone that has been doing this for years. I have not had a sincere apology or any apology from the shop. It seems they have no intentions to compensate outside of paying to have my vehicle windows replaced. While I was there I saw some blemishes on the car but very overwhelmed and silently processing everything I thought it was residual drainage from them washing it as it was plenty of drainage lines on the vehicle. Was cleaned up good. So this morning I looked at the "blemish" more and discovered its a small scratch with a chip out of the paint. I informed Kurt as he texted me about the service of my vehicle. Someone else name Jen texted from another number and seemingly is not accepting or declining but questioned and asked if it was a particular door as if it was on there when I dropped the vehicle off. I informed her that I looked over my vehicle prior to giving them the key card. I am not able to provide a good review but look forward to updating this review with information of accomodations if they provide any. I I do not understand why they did not let me know of the issue before they did anymore work on my vehicle and failed to communicate tbis issue. I have visited again to have the ppf checked at 2weeks and the installation of the tint to the replaced front windows. The tint to the front windows took about 90 minutes and it seems okay for now. read more

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Returned for Paint Protection Film (PFF) application. Great customer service, fair pricing. Definitely a safe pick for your auto care needs. read more

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Had the ceramic coating put on my new car. Sheesh the shine is amazing. Candy coated goodness. Even had my wife's done the next day. The price was something they had a sale but the price was something. But the results are worth it. And 5 years of protection and easy cleaning. I would do it again. read more

Detail Solutions - Here is the glistening coat, ready for winter - Auto Detailing Near Me - White Marsh, Maryland

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I highly recommend Detail Solutions for discerning car owners who want their vehicles to look their absolute best. My Tesla Model S was given a fresh new look with colored PPF! Not only is my "baby" a cool new shade of purple, but it's protected against environmental factors that can damage and age the finish. Jen and the staff went out of their way to take great care of my car and updated me every step of the way. I've been told my car now looks "sexy"! My advice is to your investment, it's so worth it! read more

Detail Solutions - Looking good! - Auto Detailing Near Me - White Marsh, Maryland

I had my brand new Porsche 911 detailed here. I chose the most comprehensive and of course most expensive service. It as disaster to say the least. The car became a magnet for smudges, dirt, rain drops will leave the mark. I took it over there for 2 weeks check up and they ha no answer. In my opinion, they put too much grease or something. The people have could not care attitude. I showed the tech, the smudges, he said " Everything is fine" And walked inside. I had spent about $4,500 total with tinting. And just to clean the car they wanted another $ 175. I have many expensive cars. This place was local I thought I will try it. I usually take it to VA. Please do not spend that kind of money. Go to DC or northern VA. There are more expensive car owner over there. Please avoid this shop read more

They do Tremendous work! They have a great work ethic, and it shows! I will definitely be taking my car back to them from now on! read more

Detail Solutions - Auto Detailing Near Me - White Marsh, Maryland

Great Company, Great staff, great product. My truck looks super. If you like your car or truck you need Detail Solutions Start the New Year off right call Detail Solutions won't be sorry. read more

Took my 2020 Chevy Traverse and took it to Detail Solutions. Wanted the best protection for my investment. My car is beautiful. Awesome customer service and great prices. Highly recommend Detail Solutions for all vehicles. read more

I wish I could give this place 4.5 stars! They were awesome! My car has never looked so clean. Anthony (I think) said the stains would be hard to get out but I think he did a great job. The only area for improvement would be the waiting area....I had to wait for 3 hours in the most uncomfortable waiting area. The chairs are basically bar stools. You legs are dangling for 3 hours. Can you tell I'm not a bar stool person unless there is beer involved??? LOL. I think some comfortable chairs with a small table would really help. You are there for three hours, you could get work done. But other than that, I will definitely come back and recommend to others. read more

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This is the 2nd year I have had my car serviced. The work is exceptional. I am extremely happy. True professionals. My car always looks GREAT! read more

Took my vehicle to Detail Solutions and was unbelievably happy! Great prices, friendly staff and extremely thorough. Will definitely be going back! read more

Got a two year coating on my car. It looks great and super easy to keep up.

Detail solutions was great. I took my car there to get cleaned and a few scratches removed from my car door. The service was fast and the staff is super friendly. Definitely recommended. read more