1. Glass America

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    Brookfield, CT

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    Glass America

    5.0 (1 review)
    Open • 8:00 am - 5:00 pm

    Services - Glass America

    Auto mirror repair

    Auto mirror replacement

    Auto window repair

    Glass America Photos

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    Safelite AutoGlass

    Safelite AutoGlass

    (61 reviews)

    I and everyone waiting in the room were there for warranty service. Mine was leaking when raining…read moremost others had issues with the calibration of sensors on their car. Seem to by this observation have trouble doing a job right the first time. I'm sure the new cars are complicated, but take the time necessary to do the job right rather than make the customer return as though their time was worthless. Ratings for this location seem to be extremely low, it doesn't take much time there to see the issues, would suspect that regional and corporate are oblivious. Time for an undercover boss trip to see how carelessly customers and their vehicles are handled.

    It was poor communication from the start, and unfortunately throughout my entire experience which…read morealso included having my new windshield replaced TWICE due to 1) an inferior windshield with a blemish DIRECTLY in front of the driver (how do you not see that once installed and you perform a QC check on the completed job - oh right, you DIDNT perform a QC check!) ,and then the second one they damaged some plastic trim around the outside of the windshield and took MONTHS to order it correctly to replace it. I finally went and picked it up and installed it myself. Also the buck got passed from person to person and no none seemed to know what each other was doing / who did what / who ordered the parts/ etc. A true classic CLUSTERFUNK from beginning to end. Very disappointing.

    Glass America - windshieldinstallrepair - Updated October 2026

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