I visited here to help my friend find new glasses. They have a great selection! I accompanied her…read moreduring the eye exam and I was very impressed by his professionalism. He was very thorough, took his time to get things right, and explained his recommendations in depth. Aside from this, his office was very clean and presentable. I would recommend his office to all of my friends and family!

My kids and I have been going there for over 10 yrs. Dr.Teunis and his entire staff treat us like…read morefamily. Wouldn't go anywhere else.

April 26 I had cataract surgery on my left eye. All went well with the procedure until Mothers Day…read moremorning. I had developed increased burning and itching of the eye so bright and early on that Sunday morning I called the Doc on call. Dr. Chad Teide was quick to respond to my call. I met Dr. Teide in the Hagerstown office and I was diagnosed with a scratched cornea on the eye that had the cataract removed. Dr. Chad was very attentive and caring over the next 3 weeks making sure the eye was healing and he also kept reassuring me that everything would be healed before my next eye surgery in June. I work in the health care field myself and know first hand how being on call can be and how the attitudes of some physcians are very lacking in bedside manner. Not Dr. Teide! From the start he has been kind and courteous and .professional. Dr. Chad is number 1 in my book. I also want to say that the other staff at Ludwick Eye Center are very caring and accommodating taking their time with you and helping to find solutions to problems when they arise.

I am so upset! I came from PA for my post op f/u that I was told was today at 9:05 to find out that…read moreit was scheduled for 7/1/26 at 11:05. The receptionist is not the least bit friendly or compassionate. It wasn't my fault that they gave me the incorrect info. I worked in Healthcare for years and if I had a patient that was given the wrong information, I would have apologized to the patient and fit them in. That is what being professional and giving good customer service is all about.

The positive- the staff is very friendly. The negative-…read moreEverything else. We had 2 appointments for my son to get contacts. The first appointment, they were at least kind enough to call me the morning of to say there wasn't any point in coming in because contacts were never ordered. The second appointment, they left us waiting for over 40 minutes PAST our appointment time to tell me they didn't order his contacts. Oh- but they could give us a lesser prescription if we wanted but his vision would be blurry, WHAT??? No thank you. Add to all this, that this whole ordeal has been going on for 12 weeks with at least a dozen of my voicemails never being returned.

Apparently they have switched to a call center for everything, Took forever to get someone then…read morethey needed ins information etc.

I have been going to see Dr Wood for years & have received excellent care. Last year & this year…read morehave been so disappointing. Last year I didn't see Dr Wood, its was someone new. She was HORRIBLE. This year, the front desk staff is very unprofessional and I walked out before my appointment began. I will not go back there. I hope Dr Wood fixes the problems within this location.

Well I've now been waiting a month for my sunglasses to be ready. They refuse to give me a refund…read moreand I no longer want the glasses. I guess my next step is to get a lawyer.

The staff is amazing. Dr. Hu, Leslee, Hunter, Hailey and the gentleman at the front desk are…read morealways so cheery, kind, they take their time and get to know you personally. I've never had anyone there that was rude or unpleasant.

This is the most organized, professional, efficient drs office I've ever been in. Great staff,…read morefriendly, quick and thorough.....

Scheduled an appointment to get an eye exam with dilation. Should have asked how much is was going…read moreto cost first but I assumed it would be about what everyone else charges. Boy, was I wrong. $280 later and I'll never go back.