Center by Dr. Gladsden at 1640 Dual Highway, Hagerstown, MD…read more Dr. Gladsden is a very friendly man who explained most of what the Laser Surgery would entail and what to expect after the surgery. What was left out of the explanation was: 1) How dry my eyes would be and that I would have to use expensive Eye drops for the rest of my life to counteract the dryness, 2) That my vision up close and mid-range (to read my laptop) would now require reading glasses. So, I was basically trading off having to use glasses to see at distance; to having to use glasses for up close reading and mid-range reading. In all the procedure was painless although expensive, I saved for two years for this procedure. If you were to ask me if I would do it again? The answer would be no; due to the lifelong side effects of the poor up close vision and having to use expensive eye drops several times a day. Remember this is one man's experience and other people's experience may differ.

I received a Lasik treatment at another office 6 months ago and I wasn't happy with the results. I…read morecame into New Vision Laser Center Hagerstown to get a second opinion on whether or not to proceed with a touch up 6 months post op and Dr. Gardner was VERY informative. I wish I had used this office for my original procedure as I feel they may have corrected my vision on the first try. If you're looking for Lasik, I recommend you at least come here for a free consultation. I wish I found you sooner. Thanks New Vision.

I visited here to help my friend find new glasses. They have a great selection! I accompanied her…read moreduring the eye exam and I was very impressed by his professionalism. He was very thorough, took his time to get things right, and explained his recommendations in depth. Aside from this, his office was very clean and presentable. I would recommend his office to all of my friends and family!

My kids and I have been going there for over 10 yrs. Dr.Teunis and his entire staff treat us like…read morefamily. Wouldn't go anywhere else.

My mom was there for her pre-op tests for cataract surgery. They forgot to give one of the tests…read moreand called to tell her she had to come back. We scheduled to come back a week later. I called the morning of to confirm the appointment and ask how long it would take. I mentioned the time specifically. When we arrived on time for the appointment, we were told that the appointment was more than an hour earlier and we would have to wait more than an hour to be seen. It is a 45 minute commute each way. No courtesy reminders regarding appointments. Zero regard for the difficulty elderly patients face just in order to be at the appointments. Beyond frustrating.

Their customer service is atrocious. Every time I attempt to call Ludwick on different phone…read morenumbers, I was placed on indefinite hold. This morning, Wednesday, I attempted to call for 30 minutes starting at 9:15 AM to no avail. Ludwick's answering system put me on hold for 10 minutes, so I disconnected and tried another phone number and was put on hold again for awhile. So I disconnected and tried a 3rd phone number and was put on hold for a long time when finally, I heard what sounded like a phone ringing and thought I would talk to one of Ludwick's reps. Instead, the phone rang and rang and rang,.... This painful phone interaction has happened to me when I attempted to call Ludwick a few months ago. It's an obvious pattern; I find it disrespectful of my time to be put on indefinite hold and I will not tolerate it. I am going to copy this comment and post it on whatever social media I can find. Ludwick's physicians seem good, but your customer service is atrocious.

I was scheduled to have a LASIK procedure, after an appointment a month prior where the doctor…read morestated my eyes were healthy and ready for the surgery. The day of the surgery, he checked my eyes one more time to see if the prescription was correct. He then proceeded to tell me that my eyes were so aggressively destroyed due to rosacea in my eye. He did not explain what specifically that meant for me, cancelled my surgery and sent me out to get my refund. He then explained to my mom and I that he would not ever touch my eyes and had nothing to do for me. He then said that no eye doctor would ever treat me. It was hard for me to understand why a month ago, my eyes were perfectly healthy to now not even being good enough to fix and treat. I left and had to get an emergency appointment somewhere else, because i was made to believe by this place that my eyes were in a state of emergency to the point where I thought I would lose my vision. After my emergency appointment at a doctor's office out of state, my diagnosis was not anything like the one at Maryland Vision and I am no where near as bad off as Maryland Vision made it seem. At Maryland Vision, I was given no plan and no comfort to what I was experiencing. I was left wondering what in the world to do for my health. It was handled very poorly. I worked with them for 2 years to make my eyes healthy, spending a lot of money on treatments, to only be met with that there was nothing anyone would ever do for me for my eye health. It was very disappointing how I was treated.

The positive- the staff is very friendly. The negative-…read moreEverything else. We had 2 appointments for my son to get contacts. The first appointment, they were at least kind enough to call me the morning of to say there wasn't any point in coming in because contacts were never ordered. The second appointment, they left us waiting for over 40 minutes PAST our appointment time to tell me they didn't order his contacts. Oh- but they could give us a lesser prescription if we wanted but his vision would be blurry, WHAT??? No thank you. Add to all this, that this whole ordeal has been going on for 12 weeks with at least a dozen of my voicemails never being returned.

I'm an artist and am highly in tune with vision changes since I've needed vision correction. My…read morework is finely detailed painting. I returned to Eyecare Professionals after my very first visit here for a distance correction in one lens of my bifocal last week. A correction exam was completed discussing the distance I need for the adjustment. Dr. Rose Woods answered all questions I had concerning different types of lenses and the correction were completed within a week. I'm very happy with their service and will return here for Annual exams. Their waiting salon is comfortable and there is a wide selection of styles, colors and prices.

I have been going to see Dr Wood for years & have received excellent care. Last year & this year…read morehave been so disappointing. Last year I didn't see Dr Wood, its was someone new. She was HORRIBLE. This year, the front desk staff is very unprofessional and I walked out before my appointment began. I will not go back there. I hope Dr Wood fixes the problems within this location.

This is the most organized, professional, efficient drs office I've ever been in. Great staff,…read morefriendly, quick and thorough.....

This place is ridiculous with how inefficient they are. You go in and out of rooms in and out if…read morewaiting areas. Your appointment is at one time and 4hrs later your still waiting. The doctors don't have adequate staff to communicate with individuals of other languages. How their studies could not be bias towards white individuals as there are almost no other ethnicities. They make appointments for you they don't ask if you would prefer a different time or day.They don't have enough parking. The doctor has other locations but makes you drive all the way out to Hagerstown md. I really understand that they are moving but it is ignorant the way they treat study patients vs nonstudy. I really can't suggest this place or the location. They have one doctor worth seeing dr whorow. Any way we have to come to this location because of this damn study. No I'm sorry this is so bad and the wait is crazy. Just wrong

Scheduled an appointment to get an eye exam with dilation. Should have asked how much is was going…read moreto cost first but I assumed it would be about what everyone else charges. Boy, was I wrong. $280 later and I'll never go back.

Doctor Frishman is very personable, but the business as a whole has major flaws. I was originally…read morescheduled for early Fall, but the office rescheduled me TWICE because they hadn't checked my insurance properly (once for the coverage of glasses, once for the visit itself). I wasn't actually seen until December. I had my exam, and the only mention of bifocals was Dr. Frishman asking me if I'd ever had them. No mention that I actually NEEDED them. I am very near sighted. I went to order glasses, and was told my insurance barely covered my prescription. I've never had that issue and my prescription hasn't changed much. They were nice enough to offer a discount that took the total down to a little over $300. When I got the glasses, it took me a while for my eyes to adjust. They caused such bad dizziness that I only wear them for driving. Even then, I have to squint to read my dashboard. I can't see anything up close with them, unlike my old glasses where far away vision is a little blurry, but close up vision is ok. I brought the glasses back to have the ear pieces adjusted and ask them if I needed bifocals (I've never needed them before) to fix the issue, but was told I'd have to pay a SEPARATE TEST FEE FOR THIS. NO ONE told me this on my original visit. So, yeah. My glasses I paid out of pocket for are next to useless. I don't know what they did with these and the office has no intention of figuring it out. I've NEVER had this issue before, and I've been getting updated prescriptions every 2 years since I was 12 years old! To add insult to injury, we received an invoice in the mail for an extra $80. I have no intention of paying this.

first time I can really see well to drive in many years. Highly recommend the optometrist here who…read morefigured out what I needed.