I was scheduled to have a LASIK procedure, after an appointment a month prior where the doctor…read morestated my eyes were healthy and ready for the surgery. The day of the surgery, he checked my eyes one more time to see if the prescription was correct. He then proceeded to tell me that my eyes were so aggressively destroyed due to rosacea in my eye. He did not explain what specifically that meant for me, cancelled my surgery and sent me out to get my refund. He then explained to my mom and I that he would not ever touch my eyes and had nothing to do for me. He then said that no eye doctor would ever treat me. It was hard for me to understand why a month ago, my eyes were perfectly healthy to now not even being good enough to fix and treat. I left and had to get an emergency appointment somewhere else, because i was made to believe by this place that my eyes were in a state of emergency to the point where I thought I would lose my vision. After my emergency appointment at a doctor's office out of state, my diagnosis was not anything like the one at Maryland Vision and I am no where near as bad off as Maryland Vision made it seem. At Maryland Vision, I was given no plan and no comfort to what I was experiencing. I was left wondering what in the world to do for my health. It was handled very poorly. I worked with them for 2 years to make my eyes healthy, spending a lot of money on treatments, to only be met with that there was nothing anyone would ever do for me for my eye health. It was very disappointing how I was treated.

The positive- the staff is very friendly. The negative-…read moreEverything else. We had 2 appointments for my son to get contacts. The first appointment, they were at least kind enough to call me the morning of to say there wasn't any point in coming in because contacts were never ordered. The second appointment, they left us waiting for over 40 minutes PAST our appointment time to tell me they didn't order his contacts. Oh- but they could give us a lesser prescription if we wanted but his vision would be blurry, WHAT??? No thank you. Add to all this, that this whole ordeal has been going on for 12 weeks with at least a dozen of my voicemails never being returned.

My mom was there for her pre-op tests for cataract surgery. They forgot to give one of the tests…read moreand called to tell her she had to come back. We scheduled to come back a week later. I called the morning of to confirm the appointment and ask how long it would take. I mentioned the time specifically. When we arrived on time for the appointment, we were told that the appointment was more than an hour earlier and we would have to wait more than an hour to be seen. It is a 45 minute commute each way. No courtesy reminders regarding appointments. Zero regard for the difficulty elderly patients face just in order to be at the appointments. Beyond frustrating.

Their customer service is atrocious. Every time I attempt to call Ludwick on different phone…read morenumbers, I was placed on indefinite hold. This morning, Wednesday, I attempted to call for 30 minutes starting at 9:15 AM to no avail. Ludwick's answering system put me on hold for 10 minutes, so I disconnected and tried another phone number and was put on hold again for awhile. So I disconnected and tried a 3rd phone number and was put on hold for a long time when finally, I heard what sounded like a phone ringing and thought I would talk to one of Ludwick's reps. Instead, the phone rang and rang and rang,.... This painful phone interaction has happened to me when I attempted to call Ludwick a few months ago. It's an obvious pattern; I find it disrespectful of my time to be put on indefinite hold and I will not tolerate it. I am going to copy this comment and post it on whatever social media I can find. Ludwick's physicians seem good, but your customer service is atrocious.

Center by Dr. Gladsden at 1640 Dual Highway, Hagerstown, MD…read more Dr. Gladsden is a very friendly man who explained most of what the Laser Surgery would entail and what to expect after the surgery. What was left out of the explanation was: 1) How dry my eyes would be and that I would have to use expensive Eye drops for the rest of my life to counteract the dryness, 2) That my vision up close and mid-range (to read my laptop) would now require reading glasses. So, I was basically trading off having to use glasses to see at distance; to having to use glasses for up close reading and mid-range reading. In all the procedure was painless although expensive, I saved for two years for this procedure. If you were to ask me if I would do it again? The answer would be no; due to the lifelong side effects of the poor up close vision and having to use expensive eye drops several times a day. Remember this is one man's experience and other people's experience may differ.

I received a Lasik treatment at another office 6 months ago and I wasn't happy with the results. I…read morecame into New Vision Laser Center Hagerstown to get a second opinion on whether or not to proceed with a touch up 6 months post op and Dr. Gardner was VERY informative. I wish I had used this office for my original procedure as I feel they may have corrected my vision on the first try. If you're looking for Lasik, I recommend you at least come here for a free consultation. I wish I found you sooner. Thanks New Vision.

Scheduled an appointment to get an eye exam with dilation. Should have asked how much is was going…read moreto cost first but I assumed it would be about what everyone else charges. Boy, was I wrong. $280 later and I'll never go back.

Terrible service and scheduling. Never return calls or emails. This also includes offices in…read morechambersburg and Hagerstown, MD. Harrassment is awlful.

These folks are phenomenal! From the Drs down to the staff they have all been wonderful. My mom had…read moresevere dry eye in both eyes and it was ignored, dismissed and untreated by another prominent eye center. Dr. Elliott immediately sprung into action with drops and treatments. He was also very kind and caring to my mother. Then she had to see and have surgery by Dr Kropinak he was awesome as well! She had some side affects from meds and he responded right away. Most of all he's a great surgeon and she Is healing well. His surgical team was excellent as well. He is very kind and caring too. She is also being treated for Glaucoma by Dr Piette. I have not met him yet but she likes him and he's trying different treatments before moving on to surgery. Can't say enough good things about the Ludwick team!

Don't do it. They overbook pathetically. You will have at least a two hour wait. It is so…read moreridiculous how they herd people from one waiting area to another. The last waiting area had 25 people waiting (I counted since I was so bored). The chairs are close to together and they pack them in like cattle. Why do doctors think their time is more valuable than ours?? It's not. Don't be so greedy. Space out your appointments better.

I have been a patient for about 2.5 years, and it is the best doctors I have every visited. Their…read morekindness and reassurance has been wonderful. They literally saved my eye sight. I recommend them highly.

Reception, Check-in & Check-out were exceptional. The physician, Shannon Dummer was unable to meet…read moreto go at a pace that I was comfortable with. This experience left me feeling rushed, uncomfortable and un-heard.

I used this Drs office for the majority of my time in Hagerstown. And I can honestly say I was…read moreimpressed with their care, their timeliness and willing to work with you. They gave emergency appointments late in the day, granted you may not see the doctor you normally see. But you'll get seen the same day, without the extra expense and stress of going to an urgent care center. I used Doctor Budi who was an excellent doctor to work with. She was kind and courteous whilst showing genuine concern for my health. She did always have cold hands, but with cold hands comes a warm heart. I may have been one of her few male patients, for I hear that she mostly works with children. I'm a child at heart so I was happy.