Sooo Disappointed!!
We hired Ivan and his team to redo our retaining wall after seeing the retaining wall that they had done for my neighbors. They started the project in mid September. Ivan and his team showed up early and work very hard. They were all very polite and easy to communicate with. At the time we were not In a hurry, so weather delays didn't bother us. As the job progressed we started adding to the project. Ivan told us that he and his crew does it all, block walls, pavers, stamped concrete and "pet grade" artificial turf. We added an upper retaining wall with pavers for a seating area, we talked about a new patio and artificial turf.. That's when things started to go sideways. The yard was a disaster area for weeks. Ivan kept telling us "this week" everything will be taken care of. We figuring out that he had under estimated the level of difficulty that our funky, sandy soil hill was costing him. So, after living with a mountain of dirt and debris that made it very difficult to let the dog out, especially with the rain. We spoke with Ivan very candidly and asked him if this was the case. He said it was. At that point we offered to pay for a second dumpster to move this along. Work resumed. We had him give us estimates on the concrete and artificial turf. The estimates were very reasonable, so we added these projects to the job along with landscaping the hill, removing a large eucalyptus tree and yard clean up. Normally we would pay for a project with fifty percent upon beginning the project and fifty percent upon completion. Because we kept adding to the project, things got very convoluted. It seemed like every time he got a payment "to pay his crew" usually on a Friday, we wouldn't see him for a week! He started the other parts of the project before finishing the original, blaming "the supply chain problem" for not being able to get the rest of the blocks for the retaining wall. This goes on and on. They (finally) finished the retaining wall, the upper retaining wall and seating area that all looks great. He had Gabriella's tree service remove the tree.The only part of the concrete that Ivan and his team did was the demolition and laying the forms. Another company came in and poured and stamped the concrete. Ivan underestimate again, they had enough for the patio but ran out before pouring the walkway. It was supposed to be sealed to have that wet look, but Ivan kept saying he would take care of that as soon as it cures enough. He then moved along and did the artificial turf. It didn't look as good as expected, but Ivan said he still had to brush it out but he had to wait for underlying sand to dry out. By December 31st 2021, ninety percent of the project was complete. Ivan asked for payment, we paid him all but $150.00 with the notion that we would have him do the work on the front yard next. It's been three months and after hounding him with phone calls and texts, we have seen him exactly twice, only to be met with more excuses and out and out BULLSHIT!!! Our patio remains unsealed and he finally admitted that he didn't budget for that and he would have to have his concrete guy do that and it would cost us $500.00. The artificial turf still hasn't been brushed and you can see the seams easily. We have a pile of debris laying beside our garage that we will have to pay to have hauled off. ALL of our patio furniture is piled behind a gate on the side of the house with metal love seats on top of a glass dining table and basically ruined. The side yard where they dug the drains is all torn up. The upper lot was never cleaned. The drip sprinkler system is laying on the ground disconnected. We have about fifteen very large potted planters, they now reside on top of the retaining wall all willy nilly and there is no way myself and my Husband can lift them off of a 4ft wall. This is just so disappointing. It is probably only a half a days work for two of his guys. If he had just finished the work he was paid for he would have had a loyal customer that has plenty of projects to be done in the future. read more