1. GJM Design Group

    1. GJM Design Group

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    GJM Design Group

    5.0 (1 review)
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    2 years ago

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    Artistic Stone - New countertop and sink

    Artistic Stone

    (30 reviews)

    $$

    We had a deeply disappointing experience with Artistic Stone and, based on that experience, cannot…read morerecommend them. We hired Artistic Stone to replace our kitchen countertops and fireplace hearth with quartz and chose to extend the quartz up the kitchen walls for a seamless backsplash. To prepare, we removed our existing white subway tile. Although our installation was already delayed due to an "installer emergency," the situation worsened on installation day. Three of the four pieces arrived cut incorrectly, leaving large, noticeable gaps around the fireplace and along the kitchen walls. The installers attempted to persuade us to accept the pieces as they were, which was unacceptable given the cost of the project. After they contacted their team, they attributed the mistakes to their templating software and accepted no responsibility. That same day--for the very first time--we were informed that our cabinet trim would have to be removed for the quartz backsplash to be installed, as they were unwilling to cut around it. This had not been mentioned at any point during six weeks of communication or even during the in‑home templating appointment just a week and a half earlier. Because removing the trim risked damaging our cabinets (which were glued and screwed together), we had no choice but to abandon the quartz backsplash plan entirely and reinstall subway tile--bringing us back to our original setup at roughly twice the cost, which we had to arrange ourselves. When we attempted to speak to the owner about these issues, we were told he was "off the grid." When he eventually called from a blocked number, he did not provide his name. When we requested compensation for the incorrect cuts, delays, and added expenses, we were told they were already "eating the cost" of recutting the pieces--even though the mistakes were theirs alone. After several days of back‑and‑forth, the only concession offered was a minimal discount of a few hundred dollars, despite our paying nearly $13,000. We were initially told the process from templating to installation would take 4-6 business days. Instead, it extended beyond two weeks, and we were forced to move into our new home with no backsplash, no sink, and no functioning cooktop. In our opinion, Artistic Stone was disorganized, unprofessional, and unwilling to take responsibility for their errors. Communication was poor, the mistakes were substantial, and the resolution offered was inadequate. We do not take leaving a negative review lightly, but given the significant investment of time, money, and stress involved, we feel it is necessary to share our experience.

    I came here because they seemed to have great reviews and were local...I received good customer…read moreservice from Eliot who sold me a remnant...my issue is after the installation once I was able to start moving things back to my kitchen I noticed a thumb sized rough spot/dent on my countertop, upon looking it up I noticed it is called a variation... and the fabricator should fix it... this is where they failed to take accountability and right away started telling me that they would have to remove the whole countertop and charge for it... I haven't even used my kitchen yet... he says 3 people failed to see that imperfection and denied it was there, video they took of the installation was too far to notice it on there...and the owner of the company suggested I use barkeepers friend to clean the spot. The spot doesn't need cleaning, it's already rough, it needs to be polished correctly so it can blend in correctly. It wouldn't have taken much effort to do this for a paying customer who already started to refer them to other contractors. Very disappointing to see that companies don't care about their clients... once they get your money. Was going to buy more for my bathroom and kitchen island, I guess I'll take my business elsewhere.

    Stone World

    Stone World

    (2 reviews)

    Luis, Roy, and their team are FANTASTIC, they fixed a difficult problem for us with the hearth in…read moreour living room, that another contractor had broken. They were careful, did not damage the wood mantle, and it looks like it was always done this way. We also had them do the countertops in our kitchen, and the quality of the work is amazing. You cannot see the seam and everyone that comes over to our home remarks at how fantastic they look. Roy was great at finding in our budget a fantastic stone with a lovely quartz vein that looks fantastic with our new lighting. I can't say enough wonderful things about them, and not only was the work outstanding, it was right at what they estimated, and they did it quickly and did a fantastic job of cleanup. Contact me for any questions, they truly are outstanding. Stephen Smith, Middletown NJ

    We purchased our quartzite with stone world. Luis was very helpfull finding us what we wanted and…read morestill stayed in our budget. He was very knowledgeable about the stones and what would be right for our kitchen. We are in love with our Stone, couldn't be happier. I never thought we would get such a beautiful stone for such a reasonable price. Luis recommended using a lifetime seal with a company called granite shield. The price for sealing the countertops was more than reasonable . John was our representative he was very kind and helpful. He was also very educated about our stones mineral make up. This process made our countertops even more beautiful than they already were . This process gave us the confidence knowing that our counters were protected against stains and we'd never have to worry about sealing it again . This whole team of people helped our kitchen dreams come true.

    GJM Design Group - cabinetry - Updated July 2026

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