They are very professional and friendly at the same time. I don't have to worry about being taken…read moreadvantage of because they don't play games. This is the only place I get my car repaired. I highly recommend them.

Purchased a BMW from the owner Ralphie. Before arriving home, I received check engine lights and…read moreother error codes (Drive train malfunction). I had to pay for a tow SEVERAL times for diagnostic testing, but he only deleted the codes and said no issues were found before returning my vehicle. Well...the codes returned before I arrived home EVERY TIME. After getting a thorough diagnostic test with a better company, Ralphie only agreed to repair for payments. The new company also found issues with parts Ralphie said he replaced or repaired. DO NOT USE OR TRUST AUTOSCOPE ON FERGUSON RD!!

Luis and Esteban provide outstanding customer service and truly go above and beyond to make the…read moreservice experience as smooth and stress-free as possible. They are honest, upfront, and transparent throughout the entire process, which makes it easy to trust that your vehicle is in good hands. What really sets them apart is their communication. They keep you informed throughout your vehicle's service appointment, explain any issues clearly, and make sure you understand what work is needed before moving forward. They never make you feel pressured or left in the dark. Their professionalism, attention to detail, and commitment to taking care of their customers are exceptional. It's clear that Luis and Esteban genuinely care about providing quality service and making sure their customers leave satisfied. I highly recommend them to anyone looking for honest, reliable, and top-notch customer service! I wouldn't expect anything less from a couple of US Marines!

Took care of my oil change in a timely manner. Esteban gave me good advice regarding an under…read moreshield on my F150 pickup. This was a great help, since I can not easily crawl under anymore. Very practical advice.

The customer service and actual service (as far as I can tell) at Highlands Auto Center is very…read moregood. They are very much on the pricey side. If you can handle a little lower level of customer service, you can probably save 15 - 20%.

To everyone reading this, please avoid this shop and shops like this. I am writing for someone that…read morerecently went to this shop to get a so called diagnosis on her vehicle. Concern was check engine light and smoke coming from under the hood. So to start off I'm a mechanic and when I got this call for help I couldn't believe what I was hearing...$1200 to replace a radiator on an old 2003 Lexus. And on top of that to add an insult to injury they quoted another 2.5 hours to replace the radiator hoses which is apparently $585 of labor and parts. Oh and get this, another hour of work for adding the coolant into the vehicle.....so like you don't do that when you replace the radiator????? From the beginning this whole thing smelled of scam and guess what I was right in thinking that. Then they tell her her thermostat is bad....how do they know.....who knows maybe they did testing? Nope they just told her it was bad and quoted 2.5 hours which is $750 on top of everything else quoted. The thermostat calls for 1.4 hours of labor and yes I understand it's in a different area and all but gosh I can't help but think my conscience would scream at me for trying to quote someone $1200, $585, $750, and $385 and not try to help with cost. Wow. My problem is these shops exist out here either knowingly scamming or unknowingly just bad at their jobs and are incompetent. But anyway no indication of what the check engine light was on for, no information on what they did to diagnose it or any expectations set for her to understand what's going on. So what was the technicians diagnosis...radiator was leaking at the top seal and any person can see that. I'm sure they didn't pressure test based on the track record of saying the thermostat was bad without checking. But back to the story. I received the car after she paid for the so called diagnosis fee which who knows what that's all about because doesn't say any information or a story on how they diagnosed anything, then started on working on the radiator, I literally timed myself and it took 15min to pull the radiator out....removed the top covers, removed the support beam, the radiator isn't even bolted to the condenser....15 mins guys. I don't know what kind of things yall are smoking....transferred over the upper and lower radiator hoses not for another 2.5 hours and transferred over the temp sensor which took another 20min to do. Then another 15 min to install radiator and then top off the coolant and burp the system another 5 min. Sooo all this is under the 1.4 all dats time to do. And they wanted to charge 5.5 hours. I have no idea where in their right mind they thought 5.5 hours was acceptable to quote. Now Iet me tell you guys something, in my head I told myself when she gets here I'm going to ask what did they say to you when you said I'm going to pay the so called diagnosis fee and take the car because it's too expensive. And in my mind I told myself watch she's going to tell me that they tried to lower the prices and give a discount by waiving the diagnostic fee which is laughable. How can you charge a diagnostic if you leave without using information on the check engine light and or the leaks. Well clearly the radiator is leaking but where does that diag fee go to? The person who's going to respond to this is going to say well it goes to the tech to pay for his time to look at the car. Yea yea my butt, I've been in this industry for 15 years and all my notes for every single car has pictures and exactly what I checked down to the pressure I used on the cooling system to check for leaks. Everything is documented and if a car comes in we can look at the history of what was done previously. That's because we notate exactly what's going on. If a car comes in with a check engine light I take a picture of it and upload it and attach it to the multipoint inspection so we can have a record of what the light is. Oh and that's not diagnostic labor that's just looking at what the light says. Actual diagnosis is checking the circuit, checking the module or solenoid or running test on evap components or smoking the intake for leaks and pressure testing the cooling system and having a full formed conclusion. Condition, cause, correction and confirmation is a full formed conclusion of diagnosis which if this was done I wouldn't have had an issue paying $120 for a diag. Shame on you guys and other shops like this. Shame shame shame!!! Im appalled at what you guys did and to the person working for this shop trying to respond to this, there is no response, there is nothing you can say. The sheet says it all, I have receipts and proof. You cannot come at me and say all the responsive garbage you say to other customers who have a bad experience. I've read your posting responses. All you need to feel is shame and fix yourselves, apply better fundamental values and progress from this caveman style of automotive repair. You wrote down the quote on a piece of blue paper for God sakes!

Very busy place, but they were able to fairly quickly diagnose the problem. And since they were…read morevigilant and not satisfied with the initial fix , they found something else ( catalytic converter) that was the key problem. Very nice and reasonable people. Very happy with the work, and the work ethic... Can absolutely recommend them!

I highly recommend them for your automotive repairs. Their prices were much lower than the…read moredealership and their service was amazing. They were able to work me in quickly and do the repairs in a timely manner.

1 star I am posting…read morean additional review because Firestone management has still not provided any meaningful follow-up or resolution regarding my formal complaint, Case #2977465. I filed the complaint on June 12, 2026, and followed up repeatedly. An area manager eventually emailed me, and I provided a detailed written timeline explaining what happened, why I had lost confidence in the Galloway Avenue location, and why I was requesting a refund. Since sending that response, I have not received a substantive decision, status update, or further communication addressing my concerns. My primary complaint is now the administrative handling of the matter. Customers should not have to repeatedly pursue a large company for basic communication after reporting a serious service problem. Even when a company disagrees with a refund request, management should acknowledge the documentation, explain its decision, and provide a clear resolution. The continued lack of follow-up gives the impression that Firestone's complaint process is designed to delay rather than resolve legitimate customer concerns. Based on my experience, I cannot recommend the Galloway location, and I have serious concerns about Firestone's regional management and customer-service accountability.

I had the worst experience they do not care about u here they are also in a rush u call for help…read morethe man act like he didn't wanna be there avoid this one for sure never been treated this way

Local car service we've found to be helpful, reliable and honest on prices for our cars. We had…read morebrakes done and they followed up with our concerns and made it right. Easy to get into - also, have referred others and they've been treated fairly - service not over priced and worked with each client - especially helpful with an elderly friend on their AC over the hot TEXAS summer - very grateful for them.

So disappointed. I try to use local businesses, but guess I'll have to go back to the dealership…read morefor service from now on. They quoted one price for brakes/rotors, but charged a MUCH HIGHER price when picked up. No one contacted me to tell me it would be more. They just held my car hostage and I had to pay. DO NOT USE THIS MECHANIC. This is very unprofessional and unethical.

Don and Justin took care of me after Clay Cooley Hyundai in Dallas tried to rake me across the…read morecoals. I get my oil changes at the dealership and they did that and after that was completed, the service advisor tells me that my oil pan was leaking and that I needed to replace it. The cost was $530. The advisor continued by telling me that the passenger side front axle had grease all over it and that that repair would cost $2150. I was suspicious and untrusting of Clay Cooley simply because of the entire situation, so I had seen online Dwight's & Don's Auto Care and I decided to give them a try. I met with Justin and explained my situation and he presented himself as a truthful guy and I decided to give them a try. Well, after everything was done, my oil pan didn't need to be replaced. It was the oil filter housing assembly that needed to be replaced because it's plastic and had broken. As for the front axle and the grease, Don told me that they cleaned it up and that the boot wasn't torn and that there was no reason for any further repair. So, after going to see Dwight's and Don's Auto Care, I went from a possible $2100 repair bill to a $400 repair bill. My Palisade SUV is running good and I highly appreciate Justin's and Don's sincere honesty. This was my first time in their shop and they took care of me like I was a regular customer and from now on I probably will be. Thank you so very much, I'll definitely be back when any other work is needed.

They are honest and dependable with great customer service. I had new tires put on and rear…read morebrakes. Came back a few weeks later for an oil change.

TRUSTWORTHY, KNOWLEDGEABLE AND VERY FAIR PRICES!!! After visiting a couple of places unable to…read morefigure out what was responsible for the noise my car was making, Elite Auto Center figured it out and got it fixed for a very reasonable price. A week and a half later I returned for a problem I was having with my car pulling to one side and an alignment fixed that problem. It's such a relief to have found an automotive repair shop that you can rely on to take care of any car repairs or maintenance. A big thank you to Reb, Gerardo, Chris and Angel!

I recently had my inspection done here. I spoke with a very nice man afterward about doing some…read moremaintenance on my vehicle in the future because I was looking for a closer mechanic. He said "absolutely, we can take care of anything you need." I could tell he was either the owner or management because it seemed like he genuinely wanted to bring in more business. This morning I called to have my thermostat changed out and to have my wipers fixed. The guy who answered told me my vehicle was too old to work on. Which is it? I guess I'll just fix them myself. Free labor is always great. Thanks for all your help.