Going back for a mammogram is always a little bit stressful but the staff here are always so…read moregracious and helpful and actually get you through in a timely matter. While showing grace and kindness. I couldn't ask for more. And I have to admit all of the decorative bras on the walls definitely add a touch to take the edge off. Keep up the good work St. Jude.

My biggest complaint? I scheduled an appointment for 630am for an ultrasoubecause of work. It's…read morepast 7 and still waiting. The waiting room is now full. Ridiculous

I met this Dr in 1984 after several years of pain & undiagnosed problems. Dr Mark was knowledgeable…read more& most importantly honest. He told me I would most likely have cancer return in 20 years but it's 20 years later, now 31! I've had 3 different cancers now & survived them. I'm very grateful to Dr. Rettenmaier & the Lord for the 20 plus years I've been given. I do recommend him.

he saved my life he is not only a great Dr he knows his stuff he takes time to listen and cares for…read moreeveryone's well being

This place is extremely disorganized. Appointments do not mean anything. I made an appointment and…read moreprepaid for an injection but still had to wait for an hour and a half to be seen as if they didn't know why I was there. They made some lame excuse that they were waiting for approval. I thought that's why they called me in for the appointment in the first place. They told me on the phone of the up front co pay to pre order the injection so I paid it and made the appointment thinking It was going to be quick. When you have cancer and are so sick the last thing you want to do is sit in a waiting room with other sick people.theres no compassion here. Suggest they make appropriate time for each appointment and stick to it.

This place is the absolute worst. Their front desk staff never sends in lab orders, even after…read morereminding them. Then the doctor doesn't send pertinent lab orders-causing repeat labs needing to be done. Their nurses in the infusion center are their only redeeming aspect, as they are angels. But overall this center has created so much extra work for me, and has caused stress and headaches. After a year and a half of trying to give them a chance, I've transferred my care elsewhere, and the experience where I'm at has been much much better. Please avoid this office if you are able!

Terrible clinic -- avoid if you care about your loved ones…read more Our experience here during a cancer crisis was beyond frustrating. Dr. Kim, the oncologist, showed zero compassion -- he rolled his eyes when we told him this was our first referral after the diagnosis and offered no helpful information beyond saying surgery was urgent. He claimed he submitted a referral, but a week later we learned it hadn't been sent. No apology -- just a late submission to a surgeon who doesn't even accept new patients. We found a qualified surgeon ourselves and requested a new referral, only to be stonewalled by the authorizations department with excuses like "it'll take 7 days," blaming insurance (which confirmed approvals take minutes). No call back from the doctor. Phones go unanswered. Office feels chaotic and unprofessional. In a time when every day matters, they cost us nearly two weeks. Stay away from this clinic -- especially if time, care, and communication matter.

I never wanted to write this. But as someone who has sworn an oath in my federal role and is bound…read moreby strict standards of compliance and integrity, I have a legal and moral obligation to speak up. The Oncology Institute (TOI) failed my family and that's putting it mildly. A suspicious mass identified earlier this year was met with same day canceled appointments, delayed referrals, and no follow ups.. I not only became a full time caregiver for my loved one, I was now forced to take over TOI's administrative responsibilities: making calls, chasing authorizations, tracking down labs, coordinating between facilities. That is not the job of a family member. That's the clinic's job, and they failed. Because of this negligence, the cancer has spread and terminal. The fallout wasn't just emotional. I've lost income and have had to decline federal job assignments to manage the mess they created. While TOI hides behind California's malpractice caps and legal protections, this is no longer just a state issue. The failures here rise to a level that demands federal oversight. Formal complaints will be filed. I refuse to stay silent while others risk going through the same. I will pursue every legal remedy available to ensure this organization is held financially and ethically accountable for the harm it caused.

If I could give this place 10 stars I would my mom needed a surgery on her spine that they…read morebasically said she had a 10% chance of survival and if she did survive she'd basically wish she was dead probably but the doctor did the surgery and she came out of it perfectly fine and no complications these doctors are miracle workers thank you very much!

They're Drs come and go. I was told by phone that I can no longer see anyone in the ENT department…read more I was not told the reason being. The Drs I saw there are excellent and have full trust in two of the Drs. I have two new tumors in my neck and the bones in my throat are painful. I went there personally to find out why. The Mgr. told me they would send my a letter as to why. Which I never received. I hope that this comment reaches the Administrative Department that oversees the hospital. I desperately need to see the two Drs that operated on me. It was a dangerous operation. I could have come out of this with facial paralysis. Fortunately, I came out in flying colors. It was the hands and expertise from these two doctors. I haven't had the new tumors removed because I'm afraid to see other Drs. I don't know if these Drs are aware of the situation. I thought all Drs go by the oath of Do No Harm. I'm praying this comment will wake up the Drs and hospital. I've also have been a patient there with other Drs

Dr. Shum is kind, professional, knowledgeable, and takes the time to explain everything clearly. I…read morealways feel head during my visits, and I appreciate the thoughtful approach to my care. I highly recommend Dr. Merrill Shum to anyone looking for a caring and attentive physician.

Dr. Merrill Shum MD is the best oncologist out there. He makes sure your care is top priority! I…read morehighly recommend him! The utmost care and compassion and excellent quality care! When you first walk into the office there is Kim and Joscelyn to greet you with their beautiful smiles! Alexus calls you back to take your vitals and draw your blood, hands down she is the best phlebotomist out there! Thank you Ally for your kind voice and making everyone feel comfortable as you administer my medications and fluids all the while monitoring my IV! I'm grateful for having the best team in Whittier! You've done good Dr. Shum! Your Staff is amazing! Thank you! You are all loved

Everything went well. I couldn't ask for a better job. Thanks again Justin for your fantastic work…read moreand price

Dr Curti is the best…read more I recently had a bad experience with his office and wrote a really nasty review. I had decided to leave the office and search for anew hematologist. I found one in Long Beach and that Dr told me that Dr Curti was the best. During this time, Dr. Curti was calling me to help me and let me know what steps he had taken to fix the problem. When you're sick, you don't always think clearly or rationally. Anemia can make you crazy. My cognition was off and I was very depressed. But Dr Curti saw right through that. He helped me. I'm still dealing with my anemia 14 months later but he's helping me and he's not giving up. His staff is wonderful and after our little bout, I few like they are part of my health team. I had written a terrible review before, but after all they have done, they don't deserve it. Dr Curti WILL help you. And along the way if things get bumpy, tell him. He will help you. Best Doctor Ever!

Used to be top notch care when Dr. Lindgren was there. He retired and the staff all changed as…read morewell. The office appeared dirty on the two trip I made (had been going there for a decade) and the new Dr., Dr. W....and the nurses left much to be desired.i I see the other reviews are older and 5 stars. I would have agreed with that.

Very very good experience - but expect it to take awhile. Saw a Dr. Tran. Here is how it went…read more.. Was promised a "New Patient" package would be sent and to have it filled out completely and bring it with me. It never arrived. I had the common sense to show up 30 minutes early because of that. I was handed paper copies of forms (yes, from back in the stone age) and I got to work. It was largely written by lawyers. **KUDOS! ** I was taken on time for my appointment. ** Many of the forms requested the same information, I left it blank. When the Medical Assistance asked about it, I said they could take it from the other sheet. She understood. Spent a LONG time with the NP who took a very thorough medical history. I was very pleased. Eventually, Dr. Tran arrived...some reviewers on other sites slam this woman...I will not. She was very courteous and congenial, she answered all my questions very completely and showed plenty of care. She did say I did not need to go into much detail when answering because she read my paperwork so I could get straight to the point. She was VERY polite and professional, her tone was one of helpful, not "you are boring me" like some reviewers write. To prove her point, later in our interaction, she dropped a couple facts that were in my paperwork that I had not told her directly. This woman appears to be a great doctor, organized, friendly, smart. I'd trust her with my life at this point. Oh wait, that is kinda why were are here. To get five stars: Automate the intake process with a tablet or send me to a website before I come in. Although I was there a LONG time, the time was always productive, I was not sitting alone. So, this place is well run. They have a Dr there who I did not meet, but he has been there 50 years!!! No wonder they run smoothly, lots of wisdom floating in that Dr head

I called and asked for my medical records to be sent to another doctor's office. They said they…read moreneed in writing from that provider the request for the medical records. I asked if I could request the medical records in person and pick it up today. After being put on hold the person on the phone said sure. I show up and they do not have my records. They said I need to fill out a form for a request. I asked if I fill out the form for the request, how long would it take for me to obtain my records. 48-72 hours. Why tell me "sure" if the answer is still no I can't have my records today.

Part 1 Sit back, this is going to be a long one…read more I was diagnosed with breast cancer in October of 2025. This was surprising and upsetting. It was more important to me to focus on the cure than the diagnosis. It turns out there are so many appointments and so many hoops you need to jump through when dealing with cancer. I made my initial appointment with the oncology institute as soon as my authorization was issued. My first appointment was on 11/21/2025. On the first visit there wasn't much to be done except meet the doctor, get bloodwork paperwork and make another appointment. The next appointment I set was for December 26, 2025. I asked specifically if the dr was working that day because I thought that it was odd that the dr would be there on a Friday, the day after Christmas. I was assured he would be so I put it in my calendar. (An afterthought on this visit. As I walked out of the room, I asked if I could use the restroom. I was told yes, there was a restroom outside. That seemed so logical to not let me use the restroom 10 feet down the hall {the same one they let my husband use prior to going into the room} when they could have me go to the front desk, ask for a key, go outside to the restroom used by all of the businesses and then return the key. Just plain rude, but quite foreshadowing of the following encounters I would experience there.) We left the appointment and went straight to get my bloodwork done. On December 26, 2025 (I unfortunately came down with that flu bug that was going around, but I had an appointment) my husband and I went in for my scheduled appointment. Upon arrival to the facility, I was told that the dr was not in and I would need to reschedule. I was beyond annoyed, First, I had asked specifically when making the appointment that the dr was going to be in that day, Second, I felt miserable but kept my appointment because I had one. I would have preferred to stay home and in bed. I asked why I got no call to let me know the appointment had been cancelled. I was told that they didn't know and they were not the person who made the calls. They seemed neither apologetic nor sympathetic. I suppose I should have been appreciative of the fact that they were willing to schedule another appointment for me. The rescheduled appointment was for January 16, 2026. We arrived on January 16th for my appointment. Luckily, the dr was there and I was going to be seen. I gave them my $50 copay and waited to be called back. When being called back to the exam room, my vitals were taken and I was asked if I had any concerns. I told the young lady that I had been having dizzy spells and that was concerning me. She noted it on my chart (I think). When the dr came into the exam room, he let me know that my bloodwork all looked good with the exception of my kidneys. I told him those numbers were probably still off since I donated a kidney in August (this was discussed at my last appointment with him). He asked if I knew the person (still no like the last time we discussed it) and if it hurt when it was done. I let him know I had been under anesthesia so I didn't feel a thing. That was the extent of our conversation for the most part with him telling me to make a return appointment three weeks after my double mastectomy. He didn't mention my dizziness, the visit seemed well worth my $50 and time spent. I could not of anything better to do with my time or money or stress regarding my cancer. I went to the front to schedule my next visit. I let them know I needed it 3 weeks after my surgery. I pulled out my calendar so I could record the date and time. We looked at the calendar to find a date 3 weeks after my February 5th surgery. I was given the date and time, wrote it down and was also given a print out for the appointment. When I went home, as I was putting the print out in my notebook, I noticed that the date and time were incorrect. The appointment reflected on the paper was a week after the surgery. I immediately called the office to let them know they recorded it incorrectly. After attempting to explain the situation with the person who had answered the phone, they responded with the notion that I needed to reschedule my appointment. No, I just needed them to give me the correct appointment that I was given in the office when I was there. I guess this incompetence was just another perk of paying $50 (those who have to pay more probably are thinking I am lucky to only have to pay that amount, I agree but my insurance pays a lot for nothing there.) We scheduled my appointment for March 12, 2026. Apparently, these reviews are limited to a certain number of characters. Things did not get better on my return...I was told by their rude staff I was no longer a patient because of insurance. The story is longer and has been a horrible experience. Based on the other reviews, I am not alone in my feelings of this place. More stress for a cancer diagnosis.