Dr. Mathur came highly recommended to me by a former patient. Unfortunately, I never got to see her. If you intend to make an appointment, know in advance of calling that she requires a diagnosis and referral. I have a PPO and a diagnosed nodule on my thyroid. I received a biopsy while insured under my HMO, but my primary care physician struggled to answer questions about my results and didn't see it fit to refer me to an Endo, despite a history of thyroid cancer in my family, diabetes, PCOS, and debilitating fatigue for over a year. I switched over to a PPO to ensure I received better care in the future, and then this office told me I couldn't have an appointment unless I have a referral, regardless of insurance coverage. So frustrating. Also, person on phone is less than friendly. If this woman were speaking to my patients, I would off board her. Unfortunate that red tape is creating barriers for getting good healthcare. I just want to see a doctor who cares. I'm a mom and a professional, I don't have time to waste finding a new primary to hopefully get a referral. If you're lucky enough to get an appointment here, I hear she's wonderful but I'm rating a 2 for the protocols. read more

Dr. Ruchi Mathur is a dream!!! She is the best, smartest most caring doctor ever. I have Hashimoto hypothyroidism and was "treated" by a doctor in San Diego for a year, who was supposed to be the best, but I could barely get out of bed, was in constant pain, gaining weight like crazy, loosing my hair, bad skin, brain fog etc = miserable! That doctor would spend 10 minutes at a time with me and didn't care about my quality of life, he actually told me right before Christmas that, this would be my life the rest of my days and nothing could be done for me. After crying for a few days, I started looking for a new doctor near and far and found dr. Mathur at Cedar Sinai (my old neighborhood in LA). She was so sweet and spent a lot of time with me, took new blood tests, adjusted medicine and asked lots of questions, a total 180 from my prior doctor, she gave me hope. My husband and I had also been trying to get pregnant for 3 years and had done IVF and was told the chances were slim and that I would never be able to conceive on my own. 1 month after seeing dr. Mathur the 1st time, I felt better, easier getting out of bed and I got pregnant! I unfortunately miscarried, but got pregnant again a year later and now have a beautiful 2 year old boy. I have enough energy to take care of him, I have lost the weight, my hair is back and an able to function. I credit all of that to dr. Mathur, she gave me my life back - and my biggest dream a baby. She is super responsive, when my father was dying in Europe and I needed a medicine refill over night before flying to say goodbye, her and her staff made it happen! I wouldn't know what to do without her, I happily drive 3 hours to see her - love her! read more

Dr. Mathur is INCREDIBLE! I couldn't have asked for a better doctor. Not only is she extremely knowledgeable, but she has an unmatched bedside manner. I've been going to her for around 10 years, and I'm so happy I found her... She makes sure to get to know her patients extremely well, and you'll always feel well taken care of - inside and outside of her office. As a patient seeing her for multiple matters, I've been amazed at how she never misses a thing. I've recommended her to all of my friends and family members seeking an endocrinologist. On top of this, her office is well-run and always on schedule. I've been able to meet quite a few of her nurses and other staff members over the years, and they've all been absolute pleasures to work with. PRO TIP: book in advance, especially as a new patient, as her schedule fills quickly. :) read more

I accompanied my girlfriend on her visit to Dr. Mathur's office. She is an excellent communicator and was able to explain what was going on in layman's terms. She even took the time to draw pictures to explain some of the other possibilities of what else could be going on. She listened intently and answered all the questions my girl asked with patience and expertise. She has an authenticity that put us both at ease and, more importantly, gave my girl hope that things could get better. I would not hesitate to recommend her. read more

This review is for the office of Dr. Mathur. I never saw this doctor. The review reflects the horrible treatment I received by her nurse Joyce Spaulding relating to my Gestational Diabetes and the unethical billing by this office changing me $680 for an office visit/consultation and billing out $400 to my insurance. I walked into a Joyce's office which was equivalent to that of a closet. There was little to no room to sit as the office was cluttered with folders and a complete disorganization of paper-work. Blood Pressure machine was broken. Nurse Joyce didn't say anything until I made a comment after noticing that the this nurse was using her finger as a patch to keep the air from coming into the device. The nurse tried using the broken device 3 times. This nurse then spent 1 hour and 30 minutes of the time re-entering information that was already provided to her by My referring doctor and also asking me about all the vitamins information that my OBGYN has approved for me. This nurse then demanded that I look up in Google the nutrition information of every single Vitamin I was taking. This information was also provided by the referring Dr in my history sent specifically to this nurse. This time could have been better used consulting with me and explaining a diet plan what I could do for nutrition and how to properly use the blood sugar measuring device. Joyce gave me a device for measuring blood sugar. I learned when I got home that the device was previously used. The device signaled that the battery had expired and was about to die. Also the small liquid bottle for calibrating the device appeared to be half-used. When I emailed the nurse addressing this concern the nurse's reply was 'Sorry. The machine was new. Just call the 1-800 number given in the instructions and they will replace everything for you.' I never saw a sealed box for this blood measuring device during this appointment. In fact she just handed me the device and then scrambled around her disorganized and disheveled working space to find me spare opened box that was clearly reused from a previous patient. I was told that I wasn't being charged for this device. But I'm sure it was padded into the outrageous $680 office bill I received. Why couldn't they just be honest and transparent and bill me for a new device and the actual time spent as a consultation rather than bill for extra time so they can milk more money out of me any insurance company??? The most disturbing part of this is that this nurse told me that I can re-use the needles used to prick my finger more than one time. When I consulted with a pharmacist and mentioned this the pharmacist told me that this is incorrect information and could cause me an infection. Upon consulting with the referring Physician, he also agreed that it is extremely dangerous to reuse the needle to prick my finger more than once and apologized for the bad experience at this office. I asked the nurse to explain one more time how to use the device again because I was a little bit unsure about how to use it. This impatient nurse said 'just read the instructions, it's in Spanish.' Her demeanor with me during this appointment was rude and condescending and she had her back facing me for most of the appointment as sat in a corner. It felt like I was in jail and I was nervous. The actual appointment with the nutritionist Alyssa was 15 who gave me only a handful of brochures. These brochures gave no clear diet plan. I arrived to this appointment feeling nervous and anxious. I left the appointment scared and depressed and was tears with no clear diet plan as was recommended by the referring Physician. I will be writing a letter to the review board at the Anna and Max Webb Diabetes Center as well as questioning this $680 office visit charge with Cedars and my insurance company. My experience with this nurse in this office and potential billing fraud afterwards does not meet the standards that this wonderful hospital upholds. It felt more like a county hospital visit than a visit to a nurse who supposedly cares about me and was trying to help me. This nurse needs to go back to training school and review the compassion and professionalism part of her nurse studies. read more

Dr. Mathur's office is extremely diligent and caring. My wife is type 1 diabetic and we've had a few bumps along the way and Dr. Mathur gave us so much support. During my wifes pregnancy we had a scare and she was admitted to the hospital we were in need of some insulin pump supplies and she got us what we needed in less than 30 mins. She pays a lot of attention to details and takes good care of my wife's diabetes. read more

Dr. Mathur is by far one of the best all-around doctors I've been as a middle-aged patient. My daughter and I have been patients for over 10 years. Dr. Mathur is very caring and knowledgeable about all aspects of endocrinology and related areas. She was able to quickly diagnose an aspect of my hypothyroidism that had been missed by other doctors and so put me on the right medicine to get my complete thyroid levels to a normal level. Because of her expertise and her outstanding bedside manner, her time is in heavy demand, and it may be difficult to get an initial appointment with her as a new patient with the required referral. Plan ahead as it's worth the wait time and book your next appointment when you are in the office. read more

I am a physician and never heard of such an absurd list of restrictions to get in to see another physician. Patients are required to jump through hoops to "prove" that they have a diagnosis, provide evidence of recent lab work, and THEN Dr. Mathur "decides" if she deems you worthy enough to see or if she wants to send you to someone else. Also, once her office receives your medical records, they don't inform you or reach out to you in any way. You, as a new patient, just have to keep calling back to make sure they were received, reviewed and whether or not you were given a stamp of approval to be seen. Only then are you allowed to make an appointment. What kind of nonsense is this? My insurance doesn't require me to get a referral. Even after I told her scheduling staff that I was a physician and could confirm my diagnosis (which is pretty serious) with all the lab work they wanted, they wanted a "referral from another provider", and that these "were just HER requirements to book an appointment". Beyond ridiculous. I would NEVER treat a patient this way. If you want to cherry-pick your patients for your own personal interest, and based on arbitrary rules, go practice concierge medicine and get yourself removed from the health insurance lists as an "in-network" physician. read more

When I met Dr. Mathur a year ago my hba1c was 12.0 she worked with me got me on the Dexcom and Omnipod. She sees trends in my sugars that no other doctor would have ever noticed. She is so detailed and really takes the time with each patient. They also don't have a very long wait tint. My hba1c now is 6.4! read more

Simply Amazing Doctor ! Dr.Mathur exceeded my expectations by far. During my first visit she listened to all my concerns and symptoms without being dismissive. She is highly intelligent and really knows what goes on in the body. I appreciated how she wants to get to the root of the problem instead of just pacifying my symptoms, which in my opinion can be very difficult to find in a doctor. As a person with high anxiety, I found her very calming, warm and just overall down to earth. I am very grateful to have found her. read more

Dr. Mathur is the best endocrinologist that I have ever seen. I am grateful to have her as my physician. I met Dr. Mathur two years ago and she has been managing my medical care very closely (even through my pregnancy). She is easy to talk to and very empathetic! I wish I could give her ten stars! Her office staff are kind and responsive. I feel fortunate to have Dr. Mathur as my endocrinologist! read more

Dr. Mathur is the very best endocrinologist there is. I have been a patient of hers for 13 years and there is no one else I would see. I make the drive from Thousand Oaks to Cedar Sinai to see her every 6 months because she has done wonders for my health. I was diagnosed with PCOS and insulin resistance in my 20's. She has helped me feel my best, she is someone that I can be completely honest with about my body and my biggest gift is that I was able to get pregnant under her care and now have a beautiful 2 year old daughter. I respect her attention to detail and her care and look forward to my appointments! read more

I was diagnosed with a thyroid issue when I was younger and went to a few different doctors with various strategies for treatment. I decided to find an Endocrinologist that specialized in thyroid disorders and came across Dr. Mathur. I've been a patient for over 3 years and I highly recommend Dr. Mathur. She is very kind, informative and collaborative in her approach to treatment. read more

Dr. Mathur has been my Endocrinologist for several years. I could not be in better hands. She is extremely kind, knowledgeable and always takes her time. I really appreciate that all of my questions and concerns get answered and I have never once felt rushed. I really liked how, at my first appointment, she sat with me and drew a picture of my thyroid and what was happening with my levels. It made me confident that I really understood my condition and options for moving forward. The staff at Cedars is also wonderful, from the receptionist to the nurses. I highly recommend Dr. Mathur if you are looking for an amazing Endocrinologist. read more