1. Ynchausti Raquel MD

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West Covina, CA

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Ynchausti Raquel MD

5.0 (4 reviews)
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Obeso Zaida Olivia, MD - Sitting in my car taking a Covid test.

Obeso Zaida Olivia, MD

2.5(11 reviews)
0.8 mi

I had a hard time looking for primary doctor after my husband insurance change to Cigna. I was a…read morebig yelper, after searching and trying all different doctors offices in West Covina & Covina I'm glad I found Dr. Obeso she is very nice, patience taking her time listen to her new patient. I never feel like she rushing me out, unlike most of other doctors. The office is clean and staff is super nice and helpful.

Let me start by saying that Dr Obeso has been my dr for more than 8 years. Never had an issue…read moreUNTIL TODAY! I was trying to make an appointment because I felt like I might have developed asthma, an allergy. I have some wheezing and shortness of breath (which makes me cough when I talk too much or have physical activity). To be clear I DO NOT have cold/flu symptoms. I had this issue last year and she gave me an inhalers. I just wanted to get checked out or get an xray to be safe. This has been happening for the last 2/3 weeks. 1. They wouldn't give me an appointment unless I took a covid test, and they wouldn't provide me with one. My insurance no longer covers them. 2. Fine. Bought one to please them, knowing I didn't have covid. Took it and it was negative (I've had it before, I knew I didn't have it). 3. Called the office back for a 4th time and let them know I took the test and it was negative. 4. I was told I had to wear a mask because I had Covid symptoms. I'm wondering if they're listening! I told them countless times I didn't have Covid symptoms. I have asthma symptoms!!!! It's best that I part ways with this office. The federal government doesn't require me to wear a mask. Why would a mediocre Dr's office? Don't get me wrong if I was sick there would be no issue, I'm reasonable, I would never want to get anyone sick. I understand people have low immune systems. But this was ridiculous.

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Obeso Zaida Olivia, MD - Lobby

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Lobby

Castellanos Family Practice - The front of the office

Castellanos Family Practice

3.9(160 reviews)
3.3 mi
Established in 2003
Available by appointment

I just took my son here very great service! All the nurses were polite and very welcoming made my…read moretoddler feel comfortable definitely recommend

I've been a patient at this office for years, and this was by far the most disappointing experience…read moreI've had. I received a call from the front desk today 4/8/2026 after I left my office visit regarding an additional charge for my consult I had paid $120 because I chose to visit their office while my new insurance kicks in, and the way it was handled was completely unprofessional. Instead of clearly explaining the reason for the extra $80 cost, the staff member came across as demanding and dismissive--as if I was supposed to already know their internal policies. At no point during my visit was I informed that discussing my symptoms could turn the appointment into a higher-cost consult. What made matters worse was the tone of the conversation. It felt like I was being blamed for the appointment running longer, which is unfair. Patients rely on medical staff to guide the visit appropriately--it's not our responsibility to manage time or determine billing classifications. There also seems to be a lack of internal communication and organization. If expectations, pricing, and visit structure were clearly communicated upfront, situations like this could easily be avoided. I asked to speak to the office manager because, yes, I had every right to be upset. Instead of taking accountability , apologizing, I was met with defensiveness--and then banned. Banned for speaking up after being treated poorly, advocating for myself. That tells you everything you need to know about how this office handles concerns. There is a serious lack of communication, organization, and basic respect here. If expectations and pricing were explained upfront like they should be, none of this would have happened.

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Castellanos Family Practice
Castellanos Family Practice
Castellanos Family Practice

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Ynchausti Raquel MD - physicians - Updated October 2026

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