A few years ago, I didn't have a regular stylist in my area so I bought a handful of Groupons for various salons; one was for Ginger Group.
My first indication something was wrong was when I booked an appointment for a cut and highlights, which by the way, can be a little difficult to juggle since they have two different people do each. Nice in theory since some stylists are better at color and vice versa, but I worked odd hours and so I got an appointment a few weeks out. I arrive for the appointment, and they tell me I'm not scheduled that day. They look at their book and say it's actually the following week! Now I know I got it right. I use my iPhone calendar religiously, putting in appointments immediately after making them. They laughed it off, saying it must have been "insert name here," not a receptionist who answers phones on weekends and often gets things wrong. I badly needed a trim, so I just made a same-day appointment at a place near my house.
Fast forward a few months, I had canceled the original and made a new one since I had gotten a trim elsewhere. I couldn't find parking in the tiny lot and it was hard to maneuver so I parked on the street. I walked in 10 minutes late to my appointment, I realize it was my fault and going to a new place, I should arrive early. In any case, I was late. I was very apologetic, but my colorist whose name escapes me, was extremely rude about it and said there was no way we could do highlights now since she had back-to-back clients. She insisted I just get a full-head color instead. Trying to be accommodating, I agreed. I wanted a burgundy reddish brown, more red than brown. She seemed to think I wanted a more neutral shade than I did, despite my telling her I was very experienced with reds. I've done it all, including fire-engine red streaks. It turned out way more tame than I wanted. But I didn't care anymore at that point, she also kept going on about her personal life and difficulties with her kids and living far from the salon.
I'll say here that the salon was pretty dated and the majority of customers were much older than myself or even my mother. This should have been an indication that they're pretty conservative when it comes to color and cuts.
My cutter, Jazz, was excellent. If you just want a cut, I suggest going to her. If it weren't for Jazz, I would give this place two stars. I had nothing too drastic or out there, though: a few inches taken off my then-long hair and a a little layering with my bangs trimmed. She was friendly and nice to talk with and listened to what I wanted. She did a great job and my cut looked great! read more