My daughter and her boyfriend were driving to Grad school in Statesboro, GA from New Orleans,LA ,…read moreit was raining and she was driving a UHaul with a trailer and her car attached. Unfortunately, she clipped a curb and a trailer tire broke off in Phenix, AL. The traffic cop called Faulks to move her out the way. She was so greatful and appreciative of the customer service she received. I know my child was stressing badly and was a definite basket case. Bubba, her tow truck driver, went out of his way to help her. From guiding her through filing a claim with her insurance and dealing with UHauls lack of customer service to knocking off a good chunk of the total bill, to giving her some good advice on how to handle this unfortunate setback. He even called her later this morning to make sure they were doing ok, on their way and reassured and reminded them of all the good things that are on the way. Thank you Faulks and Thank you Bubba!

Stacy is a superhero! He went above and beyond to help our family and we can't thank him enough!…read moreLove the pride that comes with a family business that's been around for 75 years. Incredible service! Thank you a million times!

When we visited my daughter at Auburn University, we helped her take her Rogue to the service…read moredepartment at Lynch Nissan. It had lights on for ABS and Air Bag, which was all we wanted looked at. My father had just the week before replaced the right front wheel bearing, yet the service dept quoted us $571.78 to replace the brand new bearing, plus $542.66 to replace the right front wheel speed sensor. The sensor can be purchased for $15 at Rockauto.com, yet their part price is $281.72! As for the air bag, they quoted us $849.36 for a spiral cable and $1,573.01 for a new air bag. A new air bag can be purchased online for about $125, not the $1,371.78 they quoted us. And, then there were the upsell attempts: tune up for $168.18, coolant flush for $183.32, and fuel induction service for $164.47. The grand total for the estimate is $3,906.17. This is abhorrent that they would try to take advantage of a college student and/or the student's parents by overinflating the price of each item and suggesting other unnecessary services. I spoke with the service advisor today to tell them that my daughter will pick up her Rogue soon and that we will not be returning. I am annoyed that we have to pay them the $104.07 diagnostic fee for not properly diagnosing her vehicle's issues. It appears that the 4.7 star rating here on Google comes largely from ratings for the sales department. If you look at the one-star reviews, they are almost all regarding the service department. It is situations like this that encourage customers to find other options for servicing their vehicles.

If I could leave NO STARS I absolutely would. I have waited a VERY long time to write this review…read morebecause I wanted to wait and see how this situation would play out. To say I'm disappointed is an understatement. I purchased a pathfinder from Nissian in March of this year. The buying process was super easy, salesman was very nice. (I attempted to get an extended warranty upon purchasing the vehicle but was told I was unable to finance that into my loan and if I wanted it, it would be $2000 that day) I was in and out in about 45 minutes. The fastest I ever bought a car. I was thrilled! Couldn't believe buying a car was this simple. Initially, everything went well. Then, things took a turn for the worst. In July the AC compressor went out. I immediately called the dealer and was told that I purchased the vehicle "as is" (DUH) and there was nothing they could do about it. Obviously because I had not had the vehicle that long I expected them to take some responsibility for the vehicle they sold to me. I read other reviews that stated Nissian only accepted a small amount of used vehicles because they wanted to make sure the products they sold were "quality". If this ain't the BIGGEST lie I ever did read. Moving along, I ended getting the compressor fixed no thanks to Nissian. October rolls around and thermostat goes out, no big deal. I expect that when the weather changes. Now November gets here and the TRANSMISSION has gone bad. Well actually, it's been bad but it got worse. I took the car in for a diagnostics and these folks gone say I need TIRES, an ALIGNMENT, a NEW BATTERY, battery CABLES & a TRANSMISSION on a vehicle they just sold me 8 months ago. I HATE HATE HATE HATE HATE HATE that I ever bought a Nissian and I especially hate I did business with this particular racist dealership. STAY AWAY FROM THESE FOLKS. They do not care about you unless you a certain color. And RICK needs to take some empathy classes with his lowdown self.

Be extra cautious when buying from this dealer!…read more Kevin was friendly, helpful, and spent a lot of time assisting me with the purchase and financing. I appreciate his effort as a salesperson. Unfortunately, the overall dealership experience was disappointing. I had an appointment scheduled with Mr. Rob, but he was not available, and the process was handled by Kevin. The vehicle had visible dust and about 45 miles on it before the test drive. After the car was washed and the paperwork was completed, I noticed a dent. I was told it would be repaired, but after multiple follow‑ups over the next 2-3 weeks, I was informed the part could not be fixed and that it was considered a Hyundai manufacturing issue. There was also visible trunk door misalignment, which I was told was "common." During a long trip, another Hyundai dealer questioned whether the car had been in an accident due to panel misalignment and identified a charging port door issue. Although they agreed it required repair, the necessary parts were on backorder. I was also told that a mandatory $499 fee was added because a "ceramic coating" was already applied to all vehicles and could not be removed; however, the product applied was Permaplate, not a true ceramic coating, which made this explanation misleading. Combined with other dealer‑added items totaling approximately $2-3k, this added to the frustration. Overall, this experience felt like taking delivery of a vehicle that needed multiple fixes, rather than a brand‑new car. While Kevin did his job well, the post‑sale support, communication, and transparency were poor.

Outstanding service! Very helpful, made the process very smooth. Thank you to Scott and Ashley! You…read moreguys are amazing!

Gave is the best offer for our car, double what dealership offered. Before you sell to a dealership…read moreget a quote from carmax.

Terrible service front the business office made a tough day worse. When I was in dire need of help,…read morethey said, "sorry we can't help you" and made no attempt to do so.

There is rick and owner telling you one thing on phone but is totally wrong information when you…read morearrive to pick up parts Refuse to give money back I am filling fraudulent charge through my bank

Called their number to look for the doors to my 3rd Gen Dodge Truck. The employee was rude and did…read morenot provide any service to me. Would not recommend this business.

They couldn't get the part I needed to repair my truck. Instead of making any progress, they just…read morekept leading me on saying it was on its way. They did this for over two months without a loaner or rental car reimbursement (even after asking multiple times). After two months, I just towed my truck somewhere else to do the repair, and they still had the audacity to charge me $215. Don't waste your time trying to get a part installed here. Thanks, Chris, you were useless.

As requested from the comment below my review, I have tried to call, no one is picking up. It's…read morehard to settle something when no one wants to pick the phone up. Nor is there an option on the menu to speak to anyone other than sales, parts, or service. I tried all including the "operator" and it sends me back to the original menu. Do not go here to get any type of work done. They will "replace" the engine and not do a test drive. Then damage parts when you give them a bad review. I've tried to get them to do right and nothing is coming up to fix their negligence. They also caused a 3-3.5" crack on the body near my headlight. Then tried to say there was significant damage. There is no damage. I took the trim piece off because the retainer clips are cheaply made and they break easily. So I removed it myself so it wouldn't fly off while I was on the highway. There's no customer service whatsoever. The photos are of my radiator they claimed to tell me was debris. Then changed it to the age is factor because I told them there was no way it was debris because of the location and it was only upper corner fan side. The vehicle is a 2020. There's no way age was a factor. There was absolutely NOTHING wrong with my radiator before they got their hands in it. To top it off, they cancelled the warranty on the "new" engine without even looking at it to see if it was damaged. And they didn't tell me they cancelled it. POS service techs and advisors and advisor manager. DO NOT GO HERE!