When we visited my daughter at Auburn University, we helped her take her Rogue to the service department at Lynch Nissan. It had lights on for ABS and Air Bag, which was all we wanted looked at. My father had just the week before replaced the right front wheel bearing, yet the service dept quoted us $571.78 to replace the brand new bearing, plus $542.66 to replace the right front wheel speed sensor. The sensor can be purchased for $15 at Rockauto.com, yet their part price is $281.72! As for the air bag, they quoted us $849.36 for a spiral cable and $1,573.01 for a new air bag. A new air bag can be purchased online for about $125, not the $1,371.78 they quoted us. And, then there were the upsell attempts: tune up for $168.18, coolant flush for $183.32, and fuel induction service for $164.47. The grand total for the estimate is $3,906.17. This is abhorrent that they would try to take advantage of a college student and/or the student's parents by overinflating the price of each item and suggesting other unnecessary services. I spoke with the service advisor today to tell them that my daughter will pick up her Rogue soon and that we will not be returning. I am annoyed that we have to pay them the $104.07 diagnostic fee for not properly diagnosing her vehicle's issues. It appears that the 4.7 star rating here on Google comes largely from ratings for the sales department. If you look at the one-star reviews, they are almost all regarding the service department. It is situations like this that encourage customers to find other options for servicing their vehicles. read more

If I could leave NO STARS I absolutely would. I have waited a VERY long time to write this review because I wanted to wait and see how this situation would play out. To say I'm disappointed is an understatement. I purchased a pathfinder from Nissian in March of this year. The buying process was super easy, salesman was very nice. (I attempted to get an extended warranty upon purchasing the vehicle but was told I was unable to finance that into my loan and if I wanted it, it would be $2000 that day) I was in and out in about 45 minutes. The fastest I ever bought a car. I was thrilled! Couldn't believe buying a car was this simple. Initially, everything went well. Then, things took a turn for the worst. In July the AC compressor went out. I immediately called the dealer and was told that I purchased the vehicle "as is" (DUH) and there was nothing they could do about it. Obviously because I had not had the vehicle that long I expected them to take some responsibility for the vehicle they sold to me. I read other reviews that stated Nissian only accepted a small amount of used vehicles because they wanted to make sure the products they sold were "quality". If this ain't the BIGGEST lie I ever did read. Moving along, I ended getting the compressor fixed no thanks to Nissian. October rolls around and thermostat goes out, no big deal. I expect that when the weather changes. Now November gets here and the TRANSMISSION has gone bad. Well actually, it's been bad but it got worse. I took the car in for a diagnostics and these folks gone say I need TIRES, an ALIGNMENT, a NEW BATTERY, battery CABLES & a TRANSMISSION on a vehicle they just sold me 8 months ago. I HATE HATE HATE HATE HATE HATE that I ever bought a Nissian and I especially hate I did business with this particular racist dealership. STAY AWAY FROM THESE FOLKS. They do not care about you unless you a certain color. And RICK needs to take some empathy classes with his lowdown self. read more

I was disgusted by how the service department treated my elderly mother. She took her Nissan Sentra there religiously for routine maintenance after buying it new. They were supposed to be checking her fluid levels when she would take it in for oil changes and general maintenance . Apparently her Transmission fluid levels were never checked because she had to have a brand new transmission installed into a relatively new car. This caused her thousands which is a big hit for a senior citizen. She has vowed never to return. Definitely cannot recommend the service department. read more

I called about the airbag recall, the parts were not in stock (expected). I was called when they arrived to schedule a time for the work to be done. I scheduled the appointment for Tues afternoon. I was told it would take one or two hours. I left the car and told them I would pick it up Wednesday. Wednesday at 1:30 I called and they had not even started on the car. I live out of town. I called back 2.5 hours later and was told it would be finished by the end of the day by Rick. I picked the car up Thur am. They do not know how to schedule appointments or keep their customers apprised of the progress of the repair. One unhappy customer read more

This place has racist undertones and participates in price discrimination. The white man in the middle told us that they would look at a speaker repair on the phone because we have a warranty and told us to bring the car in (it was bought exactly two weeks ago). The white lady at the desk asked what we needed and the guy with me said he needed a speaker repair and he has a warranty. The white man in the middle interjected saying that we would have to bring it in by a certain time for a repair or for them to look at the car because they were closing soon. I guess the lady at the desk felt some sort of relief from having to deal with us black people and the guy caught himself someone "saving her" because from that moment on she tuned us completely out. He asked when he should bring it and the guy never said, he just reworded and reiterated what he said. He then said that he thinks that speaker repairs aren't covered by the warranty in repairs. He brings another white guy from the back to validate his point. The man in the middle THEN tried to look the guy up in the system to see if he has an actual warranty, WHICH HE DOES, then both of the white men reiterate that they do not THINK that it is covered by a warranty. Then they were both stuttering as they were telling him where he might be able to buy a speaker and/or repair for cheaper. And as we were exiting, the guy who walked from the back opened the door for the guy and me to leave and closed the door behind us like it was time for us to leave, like some sort of house, like the door wasn't going to close on it's own... If you are black, I warn you not to do business with this all white staff and how they handle black business. This is a reflection of middle and top management how they view black people. We need to watch where we spend our money and who we are supporting that don't support us. As much as he THOUGHT that the speakers aren't covered in a warranty, he could have THOUGHT it was. Or perhaps he could have KNOWN what was covered or what was not or he could have looked it up. But he only thought it was okay to look up if he has a warrant in the first place as if he was lying. And why does he think it's not covered when he sees him in person as opposed to being over the phone? Quite interesting. Also like how he literally called another white MAN from the back to come from the front to say he THINKS the same thing about the warrant policy. Meanwhile the white woman who was going to help us was lolly-gagging on her computer instead of ACTUALLY LOOKING at the warrant policy to check for what repairs are covered. How lazy and inconsiderate.. In short, us two black people were told your warranty more than likely doesn't cover speaker repairs so you could pay us for a repair or go somewhere else and pay them. If you are black, take your business elsewhere. read more

I used the Lynch Nissan service department and the least I can say is that it was clean! I wish I could say that I had been treated like a customer or even had my questions answered in an adult manner. It seems like this place lacks some serious professional standards! I would not recommend this place to my worst enemy! I was told that it would be better if I took my business elsewhere in response to a survey from Nissan that I filled out detailing my experiences! Customer service? I think not! Feels more like retaliation from a supposedly anonymous survey! read more

The only reason why they get two stars is because the place is nice and service department is very cordial. They are a business that is out to make money. I got suckered by them and I have accepted it. They sold my trade in for 4000 more than I traded it in for (2000 more than what they said they'd get for it). If you want the whole sleazy four square "you're breaking my balls" crap from the salesman, this is where you go. Further, while my car was in warranty, I mentioned there was something wrong with it. They gave me the run around and wouldn't look at my vehicle. THERE IS NO NEED TO BE NICE TO THE SALES PEOPLE HERE. read more

I purchased a used car from Lynch Nissan and was pleasantly surprised by the entire experience. After researching for about a week in a 500 mile radius of Auburn and test driving a couple different vehicles, I found a car I was interested in on their website and went ahead and submitted the credit application online. I'd never financed a car before (always bought outright) and wasn't sure what to expect. Honestly, I was expecting to not get a very good deal because of poor credit. Wasn't sure I would even be approved. I was contacted immediately by Blake Sears, who works in the internet department. We spoke on the phone and by text about what I was looking for, what type of monthly payment I wanted, how much I wanted to spend on the down payment. I wanted to put down about half, finance the other half, and keep my monthly payments low. Blake is the youngest person on the sales team, but I actually found it refreshing to deal with someone younger in this situation. He kept me updated on my finance application by text until I could get there to test drive the vehicle. Before I even arrived, he had gotten me approved for the amount I needed, for a monthly payment of less than the max I could afford. Once we arrived, we were greeted immediately and asked for Blake. When he came out, I will admit, he looked younger than I was expecting. But to his credit, he was friendly, personable, knowledgeable, professional, intelligent, respectful, unpressuring, came across as honest and decent -- basically all the things we are taught to not expect from a car salesman. I think Lynch Nissan was being pretty progressive by hiring him -- times change and a different approach is a good thing sometimes. I felt like his main goal was helping me get the vehicle I wanted, or at least something that would work for me. Talk about customer service! I was really impressed with the vehicle itself -- one owner, good Carfax, and the dealership did a complete tune-up ($800+ value) before offering it for sale. Blake even provided a print-out of the complete list of maintenance performed. I was told that Lynch Nissan maintains a relatively small inventory of used vehicles because they want to make sure they're good cars and worth the price. And I believe that. The finance person I worked with, Reinier, was very friendly and pleasant, and explained everything about my finance agreement and the contract in great detail, even offering information about how Lee County processes car tag transfers and advice on the whole concept of extended warranties. Overall, I really appreciated being treated with respect and consideration, and I felt like I got a good deal, and I got what I wanted. I would definitely recommend this dealership. They did everything right! And if you are younger and want to work with someone who uses technology to your advantage and interacts on your level instead of making you feel looked down at, work with Blake! Great guy! Contacted the dealership around lunchtime, approved for financing by 1:30, arrived there by 3:00, and drove off in my new car before 5:00. read more

I can't say anything about the sales department as I haven't experienced their services, however, the service department has been an absolute pleasure to deal with. As one might expect, parts and labor costs are high, but no higher (often slightly lower) than anywhere else close. Justin is the ONLY mechanic I trust in the Auburn area- and has gone above and beyond any other person I have had working on my car in the past. He really cares about his work, thinks critically about what he is doing, and is down to earth while doing it. read more

Went above an beyond for me and took care of my issue that my local Nissan just neglected. Very kind and courteous staff. They gave me a ride to work and everything! Will drive the 35 miles to come here! read more

Not happy with sales team. Could not come to agreement, about 4 grand difference, so we walked away. The next week they called twice, first $1,000 then again with another $1,000. closing the difference. We called back offering to concede another $1,250 on our part. Told the manager was on vacation that they would get back with us. No call ever received. Expecting a call. They so far have sent 3 emails, by 3 different people including the sales manager, never mention the pervious offers. It was like we were never there. Very unprofessional on their part. Saved $3,000 on a boat by driving 200 miles to Tennessee will probably do the same to save $3,000 on a new truck. read more

Everyone (including me) loves my truck! Again, Blake Sears and Lynch Nissan made me very happy. I will only buy vehicles from you and Lynch Nissan in the future! Nissan dealers near my house exploit military members and my fellow Veterans by adding thousands $$$ more to the costs of their vehicles (compared to the exact makes/models at Lynch) than I would pay at Lynch Nissan. Definitely worth the 36 mile ride from my house! I've already expressed how happy I am with your dealership to many of my coworkers. Hopefully they and others will give you their business. Great job, Blake! read more

I worked through the internet department. Scott was great to work with. He took the time to answer my questions and was upfront, honest and to the point. I highly recommend working with this dealership. read more

I've gone to Lynch Nissan for my servicing needs for years, until recently. They've always been pretty decent, however, they cheated me with my money the last time I went. My car stopped running on me so I had to get it towed in for them to fix it. After "fixing" my car and taking $1100+ from me, my car was in the same condition it was when I took it in...it wouldn't run. All they could say was that I need a new transmission and that they "found out after" they "fixed" my car. Never again! read more