Always a good experience! Phenomenal customer service!! I…read morewould recommend them for tires and service. Have taken both vehicles there for several years and have never been disappointed. I trust them to service our vehicles!!

I only take my cars here. I haven't had the best success with the online scheduling and they can…read morebe a week out or more but I wouldn't want to go to anyone else within at least an hour. Good on tires and good deals, but they aren't limited to just tires the can do anything other mechanics can do. For my money the best value there is.

Very kind, professional, and fast working crew. A great overall experience! Thank youread more

I brought my car in for an oil change (2021 Subaru Crosstrek). We've used Prompto for a long time…read more As usual, quick turnaround. Two changes before this week's, I went, and as usual, there was a new guy, only he was working alone and going between 2 vehicles. The experience was different. I got home and told my husband it didn't seem like they did what they usually do and he never checked the oil when he was done. My husband checked it immediately. It was dirty oil and way over full. We called immediately and brought it back the next day. The manager confirmed the oil was dirty and over filled. He said it likely didn't drain properly. The next time my husband took it and everything went ok. This time was all new people except the manager. When I got home my husband noticed they wrote it was a quart low on arrival. My car is well maintained and never should have been a quart of oil low. He checked it and it was again, way over filled. I am so over Prompto in Claremont NH. Maybe pay your help better and get people who actually know how to read my dipstick, which is a little different than most. I will not ever be back. EDIT: My husband took it back and they redid the oil change. I will still never go back. Twice is enough.

What can I say about these guys? In a rental and was towed…read morein to location Don't know that there is a "Tire Change" season and totally booked- they squeezed me in to get us back on the road. If I lived local, it would be my go to for sure- all of the staff were great

My bad! I should have asked what their rates were before booking my appointment. An oil change I…read morecould have gotten at the dealership for $80 cost me $113.31 after a $20 discount. I also booked a tire rotation and was told to expect to wait one hour for both services. After one hour, the tire rotation was finally completed and then it took another 30 minutes for the oil change. So, I was kept waiting 30 minutes longer than expected and I paid over $30 more than the dealership would have charged me for the oil change. Live and learn.

Ordered tires online through Walmart and asked what the cost for service would be; the woman on the…read morephone said there would be no mounting fee because I ordered online through Walmart. She failed to mention, however, that there would be a 1.50 tire fee for each tire and a 12 to 14-dollar service fee for each tire. Was told it would take 45 min to an hour; it took an hour and a half. Some associates could use some improvement on customer service skills (I work in retail). On the bright side, the manager was nice

i went there few weeks ago and rick the dept mgr was awsome would reccomend seeing rick to help youread more

I've been going to them for about 5 years. As a former motorcycle service manager and professional…read moreExpert MotoGP roadracer, I've known many mechanics. The guys at P&M are excellent. Honest and fair prices. Excellent diagnostic troubleshooting, they are highly recommended by me. They primarily work on American vehicles like my 2 Dodge pickup trucks, but they have done minor servicing on my Mercedes like oil changes or tires.

We are very happy with the work that VIP did for our car. They were courteous and helpful in a time…read morewhere we needed it, much. About their marketing and branding: it's very efficient! I told our tow truck driver to take the car there thinking it was another place I was familiar with. I had never been to VIP but somehow the branding stayed in my mind. :) They were able to work with us while we were traveling and we are grateful. Their prices are fair and the service was excellent. We needed a battery and they were able to store the car, for a daily fee, until we could pick it up.

Over charged for a stud and lug nut replacement that takes 15 min to do my girlfriend came in for a…read moreflat tire patch they broke the lug nut and stud trying to get the tire off and then said it'll take 2.7 hours to fix and charged $189 an hour for a total of $538 when I told my girl to call back and cancel they said it was finished in only one hour I called them they were rude trying to convince me it takes 3 hours to get a caliper and rotor off to replace two studs on one wheel if you don't know much about cars don't go here they'll scam you and on top of that my girl is a travel nurse and knows nobody in New Hampshire and she came in there with her nurse scrubs and they still ripped her off

I've been going to Joe's for years..they do quality work..they work with you to help save you time…read moreand money..great crew friendly listen to your concerns and explain what needs to be done or what was done is simple easy to understand language so you are never confused .they anwser any question.no matter how unimportant it might seem .I ve sent many people there. Go once they will become you go to mechanics

Excellent service done by amazing people! Finding the right people to trust the lives of your…read morefamily in can be hard. I have found that the whole shop of hard working folk care about me and my family's saftey when we get behind the wheel.

Roy and the crew have been very helpful to me and my family for years, they are straightforward and…read morebring no BS. Thank you, VIP -Derek

These guys rock. Balanced my car fast and cheaply. Highly suggest them as they are qualified and…read morehigh functioning individuals. Big fan of their practice.

Easy online appointment, quality customer service for email follow ups, and great service! Would…read morecome back again!

I had a very disappointing experience with Sullivan Tire. Before dropping off my vehicle, I…read morespecifically called and confirmed that I would not be charged just to diagnose the issue. I was told "bring it in no worries, we gotcha" Based on that information, I brought my vehicle in. When I picked it up, I was unexpectedly charged $200 for the diagnosis. If I had been told there would be a fee, I could have made an informed decision before leaving my vehicle. I have no issue paying for services when the costs are communicated upfront, but being told one thing over the phone and charged something completely different is unacceptable. I'm leaving this review so other customers are aware and can be sure to get any pricing in writing before authorizing service. Poor communication and a lack of transparency like this erode customer trust. I won't be returning, and I hope this review helps others avoid the same experience.