Got an oil change here for $100.. yeah.. you are reading that right.. and then they charged me…read moreextra $ for a service I did not ask for... want to know what that simple service was? Putting air in my tires and simply shutting off my tire sensor in my cars settings. Prices are NOT reasonable. You won't catch me coming here again. 3 stars is me being generous. Go somewhere else, save your money.

Like many other commenters I took my car in for inspection and was told that I needed four new…read moretires and a brake job.

Very nice place that they are honest and decent prices. Owner is very knowledgeable and is always…read morepleasant. Great garage

We give Steve 5 stars across the board! In early Sept 2025,…read moreWe (my boyfriend, his elderly mother and I) were traveling from NY to Maine for vacation on a busy Saturday afternoon. We stopped for Coffee in Ludlow around 1pm, and heard a continuous "thump" noise under the car as we slowed down. We searched body shops in the area using Google and in Google Maps and all we saw was "Closed" next to every single business. Every business except Steve's Auto Repairs (which was a sign if you believe in that sort of thing!). We called Steve, explained what we heard and he said to come right over after providing clear directions. First he asked if we thought the car was drivable, which was very thoughtful on his part. We pulled in and Steve was waiting outside for us waving showing us where to park. His house is on the corner of a Main Street (very easy to get to) and next to a Greenery. He was kind and professional, introduced himself, explained what he was going to do and got us settled. He put the car up in the bay, and quickly found the brakes and rotors were metal on metal. He showed my boyfriend and explained what was happening. He made a call to O' Reilley Auto Parts and gave us a VERY reasonable price. He left to go pick up the parts and came back in less than 30 minutes. He fixed the car within 45 minutes after that. He took the car for a quick test drive up the road to make sure there was nothing else wrong. When he got back he mentioned the other sound underneath which was the sway bar but we knew that car (Kia) is known to have that issue. My boyfriend asked if he could take the "bad brakes" back to his mechanic that looked the car over before our trip. Steve said of course and put them in a box for us. We cannot THANK Steve enough for fixing the car, providing exceptional service, treating us with courtesy, and at a very reasonable cost $$. As you can imagine emotions were high as we first got there (worried about the car, $) but Steve had this calming way about him and made us feel safe, and in great hands. Thank you Steve! Kim & Dominic (Salem NY) Other Comments: Able to use outlet for charging electronic devices. AT&T Network (had service)

he has been working on my rav4 for the past year he's always honest with what's wrong with it…read more let's me bring my own parts to him. his rates are super affordable. he always makes time for me. I will not go any where else but him, and will have him look at any other car I'm considering buying. Very reliable and easy to deal with.

They were wonderful! I was able to drop off on a weekend with the drop key service. When my car was…read morebrought in for the estimate I received an estimate with pictures and explanations along with recommendations that could be preformed later. When I gave the go ahead I was kept updated on the progress. The services were fast and just what I asked for, no hidden fees or extra charges. Very kind over the phone, texts, emails but especially sweet in person! I had my car back in time to take it safely to my family reunion weekend and then camping for Labor Day. I know I will be back, not only with this car but also my F-150 that needs some TLC. My Mom is also planning on taking her car there too. Very happy, thanks for getting "Careful" back to her reliable self!

Their work was 3-star at the old place - got snooty at the new place. Mechanic friend advised that…read morethey weren't quite honest with us a couple of times.

Thanks to Rick and the guys at Fay's for good, honest work. As a woman, I've dealt with several…read moregarages & dealerships over my life -- and been screwed plenty. After my former garage of 20 yrs switched gears to trucking, I despaired finding a new mechanic -- like finding a new doctor! I'm glad my boyfriend recommended Fay's.

My wife and I had to use AAA tonight and they sent Fay's.... I am really impressed! Nice guy that…read moredelivered My vehicle, super knowledgeable! I've had unfortunate luck with vehicles and I've probably needed 8 tows thus far of 2019 and these guys were undoubtedly the best experience I've had! I don't know what it is but tow guys have a way of being a little condescending and make you feel kinda stupid! This was not the case! The guy definitely knew what he was doing took good care of my vehicle! I would highly recommend them

I had a great experience with this shop! Everyone was friendly and they quickly got my truck fixed…read moreand the repair work was excellent. Also, for the quality of the work, the price was great.

Family owned and operated - nicest guys you could meet. Very honest-…read more Such a cool office with memorabilia. They fix anything and everything - classic cars- modern cars- and even restore cars...( auto body shop) Exactly what everyone hopes a mechanic could be!!!

So I saw Dan about a month ago to fix my ball joints. I was impressed. Seemed genuine. Gave me a…read moredeal. So I went back to him to schedule him to.fix my brakes and blower. This time he acted like he didn't know me. Charged me triple and three days later after I moved 1500 miles away brakes and blower fail. Like literally no air. No defrost. No brakes. Just squealing. I called him today and he said see a mechanic down here now. No refund. No apologies. No guilt for knowingly ripping me off. Jekyll and Hyde. And he didn't even order the right parts so he said he improvised. Disgusting human being to take advantage of my situation.

This guy works for himself and clearly couldn't work for someone else. He takes two hour lunches,…read moredoesn't show up on time to his shop even when he has appointments scheduled. I've never had more than an inspection done by him and I probably wouldn't unless I was in a pinch. There's a shop about a mile down the road that's more dependable.