Personable, professional and very knowledgeable. Broken icemaker in almost 20-yr old refrigerator…read more Gave us great advice and options on how to approach the problem. We decided to buy a new refrigerator. We have recommended Joe to friends and will continue to call him when we need repairs, which we hope is not often. Unfortunately, within a month of the refrigerator going out, our washer broke. So we are waiting for a call from Joe. He is great.

******BUYER BEWARE****** Was in a pinch. Due to miscommunication, the septic inspection wasn't…read moreordered previously and we were nearing our closing date. Needed a septic inspection on a rush. Never heard of Bryan or Small Beginnings but was in a pickle and reached out to see if they could help me and my clients out. Bryan (owner?) seemed nice enough on the phone and said he could make it happen, which I was very grateful for. He said he'd charge a $250 fee to get me "to the front of the line" so we could close on time. No issue there, totally understood the extra fee and appreciated that he was willing to help us in a pinch. That's about where anything positive with Small Beginnings ended. Bryan did the inspection. He provided the report. We should have been good to go from there. Unfortunately, the report was full of confusing data that caused everything to come to a screeching halt!!! For starters, he marked "Operational" on the report, not "Operational With Concerns". Normally this is great news. The problem with this, though, is that he then proceeded to hand write in multiple concerns about the system on the report. What?!!! He marked that the system was "watertight", but then he proceeded to write in two different places on the report that there were leaks. What??!! As you can imagine, this confused everyone who read his report, including the buyer of the home. We sent the report to the company that installed the unit (it was only a year old!) and they were equally confused by Bryan's report. They deal with septic tanks for a living! THEY were confused. Due to the lack of clarity on the report, the buyer would not close until the repairs were addressed. The problem was, nobody knew what repairs actually needed to be made. The closing date was pushed back (making the $250 we paid to rush things a total waste of money). My client reached out to the installer and he confirmed that he would go out and address the issue. He told her that it wasn't really an issue and that it was operating exactly the way it should be operating, and that Bryan was incorrect in the way he drafted his report, but he would go out and confirm no issues existed. There would not be a charge for this. Bryan then told my client that he would take care of the repairs, which she was grateful for. Her thought was that clearly Bryan was the only person who understood what repairs supposedly needed to be made, so having him address them made sense. He did not disclose that he would be charging anything more to do this. Had he been transparent and done so, she would have promptly told him that she would just have the installer go out at no cost. He didn't even go on site, just made some calls and had one of his guys go out. After closing, my client noticed that Bryan had charged an ADDITIONAL $250 to make these so-called "repairs". When I reached out to him about it and asked why it was not disclosed, he called my client and gave her a hard time and talked about how he "moved mountains" for us to get the inspection done, blah, blah, blah. He would not refund the excess $250. So to recap: Bryan says he can get it done so we can close on time and charges me $250 to do so. Bryan writes a terrible report that is confusing even to a seasoned septic company owner, which causes us to miss our closing date. Bryan then proceeds to price gouge and take advantage of the situation by charging my client an ADDITIONAL $250 to go out and fix the mess that his lack of communication and professionalism caused in the first place. And when this was presented to him and a request for a $250 refund was made (I'd argue a $500 refund was justified given that he failed to get it done in time to close as promised), he gave me an attitude and refused. Bottom line, this guy has ZERO integrity and I would NOT do business with him! We were grateful that Bryan was willing to "move mountains" to help us get this thing closed in time, I understood and had no issue with paying him an extra $250 due to the rush. What I DO have a problem with is a business that fails in the way they deliver what was paid for, that failure causes delays and additional issues, and then that same business isn't humble enough to acknowledge that they caused the issue and then has the audacity to CHARGE AN ADDITIONAL FEE to clean up the mess their lack of attention to detail caused in the first place! SERIOUSLY? This was the first and DEFINITELY THE LAST TIME I will be using the services of Small Beginnings. Given that non-approved extra fees were added that were not disclosed up front, and the terrible attitude that Bryan displayed when his lack of professionalism and integrity was called out, I'd caution anyone looking for septic services to think twice before using this company. If not for being in a rush, I would have done more research about Small Beginnings. Based on feedback I've received from others in my industry about SB since, I realize I was doomed the minute Bryan answered my call!

Had an issue with Septic system in Forest Lakes and Michael came out today to take a look. Fixed…read morethe issue, even stuck around to make sure it was working properly. Best customer service I've received in years. highly recommend!!

Wow, so in a response from the company owner, they have chosen not only to lie but to also dox me…read moreby putting a name and information not on my public google profile. What a professional response that is not unhinged and definitely a business that everyone should work with. Future Customers please be aware that not only is the company shady but they refuse to acknowledge their mistakes and will not only blame you but lie, gaslight you and dox you. So let's clear up a few things. First off, -Before- I even got a quote from Sunshine I was very clear that my mortage had the money from the insurance because it is over 14k and that they are legally obligated to hold it, check for quality of work after *it's done* then they release funds. I told this to the quote provider Micheal through email and with the project manager Juan several times. I told him that projects needed to be completed in full, "Floor fully replaced", ex then we would have the Mandatory inspection and once the job was verified as done, we would need to send them an invoice for the work completed and then they would release payment and that would take 14-20 days depending. I discussed this with the project manager several times, four different times to my recollection Your project manager stopped in the MIDDDLE of the repairing my floor, leaving my kitchen less than half done. Then refused to send me an invoice for the work completed to give to the mortgage company, the mortgage company refused to pay because the WORK WAS NOT COMPLETED. Please just stop lying, it's so unprofessional. I am blown away that a company could even operate with such practices. But honestly, what should I have expected from such a shady experience. Your project manager never called me back, he sent me an email asking me, "When we were going to pay." And I told him several times, I think three, for him for just a quote on the work completed and each time he sent me a bill for the full amount. Which again, as I'd said before, during and after the process. We could not use. I even reached out to the finance department about the bill and got no response. He did not *call me every day* as I expect people reading this review will even be able to understand how disingenuious that is, because calling every day would just be unrealistic. I just did not respond? Even though my house was without a kitchen , living room and there was a hole in the exterior wall? What would be my motivation for not paying for notresponding?? That I like my home being in disarray and not repaired with a total lack of amentities? Please, it is okay to admit mistakes that people or your company made, there is no need to be so disingenious about the events. I called him and left email messages for him and Patrick ( I believe the manager) several times and no one ever called me back. I received no responses regarding my questions or inquries regarding why the bill was so high. My husband even called, emailed and still no responses. I even forwarded these messages to your worker Brian (Whom I am currently working with in negotions of this oversized bill , which Iam positive you are aware of since he works for you.) so there is a trail and I know that you are aware of. When I called the office number the last two times to ask if I could work with anyone else the details of payment, your receptionist literally *yelled* at me on the phone because I asked her to have Patrick please call me back because Juan was not responding to me, she yelled about my leaving bad reviews and then hung up on me. For future Customers who need to understand what I mean when I say I was under quoted and overcharged. Full quote for the work was 23,000. This included having the subfloor replaced for 370 square feet, Replacement of the cabinets in the kitchen, Repairing the fire damage to the Exterior wall of the house about 50 square feet, repainting the repair. Removing the Subfloor, Removing the bellypaper & insulation beneath the house and replacing it. Quoted full price for that was $23,000.00 The workers then came in & removed 120 square feet of floor,replaced only 120sq feet, they removed the insulation beneath the home and that was all.The bill given to me by Sunshine restoration for only that work was 18,000.With less than half the work done. On the bill there was even an 409.00 charge for "Relocation of water filter" My water filter is an under the sink filter and to move it, you simply lift it off the nail and put it on the floor. 409.00 to move it?That's insane. We were originally quoted 23,000.00 for all the work that needed to be completed, they finished 1/3rd of it,stopped in the middle of a piece & then gave us a price of $18,000.00 a price 3x than previously quoted. **Also please take note on how in my photos of our interactions backing up my claims, I have blacked out the names and email addresses of the people involved so as not to dox them in an unprofessional manner. **

You never want to do business with this company ever. Not only did they not complete the job,…read moretheir workers also stole items from us. Poor job and crappy employees. We heard that their owner committed suicide. That is unfortunate, but they still did a terrible job and can't be trusted.

Dear Wrangler Team,…read more I am a new full-time resident of East Verde Estates in Payson. I am writing to share my appreciation for the excellent service I received from your company last Friday. I called regarding a main line stoppage that was causing a backup in my downstairs restroom. The representative who handled my call was professional and empathetic, and she was able to schedule a plumber to be dispatched that same day. To my surprise, I received a text notification with a tracking map within just a few hours. Shortly after, I received a call from Jerry letting me know he was on his way. I was incredibly impressed by the prompt communication and efficiency of your team. When Jerry arrived, he quickly assessed the situation and showed a determination that nothing would stand in his way. Within a few minutes, he already had a shovel in hand, digging near the septic tank and lines. He walked back and forth to the residence a few times troubleshooting the situation. He quickly determined the location of the stoppage and got to work. While digging near the inlet, Brandon, a 2nd plumber arrived without being called. Good thing he did, because his help came in handy. He said he sensed a disruption in the force! That was hilarious! Brandon and Jerry worked together seamlessly with the same goal in mind, to get to the bottom of this stoppage. I admired their work ethic, their teamwork, and positive attitudes. I made sure to provide them with a cold lemonade as they were determined to locate the stoppage location. They went above and beyond, marking the septic lid location and gluing part of the main line previously left unsecured. They reminded me of my late father, no matter what the problem was and what it took, showing up to save the day! Jerry and Brandon, thank you so much for your honest work, your empathetic demeanor for me not having plumbing for 41 hours prior to you arriving. You truly saved the day!

Horrible choice for plumbing company. Plumber came out rude and unprofessional, then spent 4 hours…read moretrying to put in a bath faucet, breaks it, then charges me another 4 hours to do it again with another part! Never been more disappointed in a plumbing service. These people Do Not Care!!!!! And are high priced unprofessionals. Beware! Left the bathroom a mess and used non fitting parts.

We used Moutain home interiors for our new home. Brian and Ben were amazing to work with. We…read morepicked our vinyl plank flooring with their help and advice, and we love it. We also picked out tile for the showers. Brian and his installers did an amazing job. They were on budget and on time with all the materials and their crews were true artisans. We highly recommend this store for all your flooring needs.

I would avoid if possible…read more Had septic pumped by Mark on 12/27/24. Septic was full again on 3/1/25. I asked Mark how this could be when it was just pumped and was told that the pump had gone completely out. I asked him why he did not tell me this after he pumped it (he called me to charge the fee and said nothing), and he stated "someone was walking by while I was pumping it and I talked to them for a little while". I told him this seemed pretty dishonest as I think he if he found a major issue with my septic, he should have made sure to tell the home owner and not a random bystander. He then told me he was busy for a few weeks and I would have to find another company to work with. So just know if you get work done by Mark, he is not very communicative and will not tell you if he notices any major issues. He also then will not respond or attempt to help after the fact. If I could report him to the BBB I would, but they are not an actual legitimate business.

When you need your septic pumped, it is usually a crisis. When I had my crisis this week, I called…read morePortee and Sons because they are local in Heber and I figured they could help faster than the Snowflake and Show Low guys. I talked with Martha on the phone and she got me on the schedule. The owner Mark came with the pump truck the same day and pumped out all the bad stuff. He also gave me an education on the proper care and maintenance of a site septic system. He and his rig are clean and professional. I strongly recommend Portee and Sons when your crisis comes. Be smarter than me by calling before its a crisis.

Very responsive and friendly service! Super down to earth team- I highly recommend. Straight…read moreforward and honest!

Worst customer service ever. I called with simple questions and the woman who answered the phone…read morewas extremely rude. Multiple individuals in my area heard the conversation and felt the same way. It makes sense that the company has 3.6 stars. I'm actually surprised it is that high. I highly encourage folks to use a different company. She was nastier than the tanks they pump. Good luck.

Horrible service. Has them out twice and both times carpets were not cleaned. They refused to even…read morepick up throw rugs by bed to clean under them. Waste of money

All Stages Carpet Care in Payson recently cleaned my carpets. They were friendly, professional and…read moreFAST! Last year I rented a machine and did it myself. What a difference All Stages made! I'll never do it myself again. The price was reasonable, and they worked with me on price for rooms they only did traffic patterns. Call Michele at All Stages. 928-951-4391