I'm leaving this review to acknowledge the hard work of our monthly cleaning crew, Laura and…read moreMayelis in our Oakland home. They are always prompt and work very hard. Regardless of how much I "pre-clean", I can always tell the difference after they've been through as the house is left spotless. They work solidly and efficiently while they are here and are very courteous to us and our pets. Thank you, ladies!! You're fabulous!!

I've used Lotus Cleaning Services about 3-4 times over the past few years, and I've consistently…read morehad a great experience. Their admin team is very efficient and communicative. They called me directly to confirm the services I requested and made sure everything was properly scheduled ahead of time, which I really appreciated. The cleaning teams have also been professional and efficient. As soon as they arrived, they assessed the home, figured out their plan, and quickly got to work. They were organized and did a thorough job while still completing everything in a timely manner. One thing I especially appreciate is that they don't simply finish and leave. They waited for me at the end so we could do a walkthrough together and make sure I was satisfied with the cleaning. After using them several times, I've found them to be reliable, professional, and easy to work with. I would definitely recommend Lotus Cleaning Services.

I needed a quick, regular clean and they did not disappoint - in a timely manner as well!read more

This is the worse service I have ever used in any profession. The list is too long to bother with…read more We gave these people endless opportunities to do a good job but after half dozen visits they couldn't get the basics right. Pathetic beyond belief.

All Janitorial Service did a phenomenal job on a post construction clean. I reach out to many…read morebusinesses for a proposal, and only Chris with All Janitorial Services took the time to understand the job, provide a through proposal and execute on the work with precision. All at a fair price.

The staff is great, reliable, and able to get out some pretty gnarly stains. I have been using them…read morefor a couple months now and consistently appreciate the work they do. They are also really good at accommodating my schedule needs and adapting to cleaning needs as things change during the week. I find their pricing to be reasonable for the work they do. I really appreciated that Chris took the time to come to my gym and check it out to see what was needed so the proposal was fair and thorough. My clients have also commented on how much better the gym looks now that they have been regularly cleaning the gym. I highly recommend them.

I really appreciate the professionalism of this company - quick responses, talked to a real person,…read morereceived automated notifications/confirmations, and online agreement for services and terms. It's refreshing to see a company with good processes and follow through. About the cleaning, Kathlin did an amazing job cleaning our rental studio. She was friendly, good communicator, confirmed what would be cleaned, and completed the work on time. Looking forward to have her come back again!

I am so pleased with BA House Cleaning. The quality of work that Magda does at my house makes my…read morelife so much easier. Each time I come home after my house has been cleaned lowers my stress level to see my house sparkling and everything looking sparkling clean. Magda is a lifesaver! Thank you BA House Cleaning for having such a reliable, hard-working cleaner who makes my house shine.

Fast and good clean. Gave me a quote that beat Molly maid. They also squeezed me in within 2 hours…read morenotice. Really good if you want the job done day of. Pro tip: Call them and they will overwrite the appointment calendar online. I got the hourly clean service for two hours two bed two bath.

I called Insta Maids to book a cleaning service, and during that call I asked a simple question…read moreabout five shirts on the floor. I explained that I am disabled and asked whether the cleaner could pick them up. I was told that would require roughly an additional $100 charge. Rather than pay that, I said I would pick the shirts up myself. What should have been a simple booking then turned into repeated attempts to move me to a more expensive service. I eventually booked the standard service online and picked up the five shirts myself. To my surprise, Insta Maids then CANCELLED my appointment because they believed I needed the higher-priced service. They called me while I was working and again tried to discuss the service. I specifically explained that my break was over, I had to go, and I needed to lead a scheduled sales meeting with more than 20 people. When the conversation continued anyway, I ended the call. Then they immediately called me back. Because I had two consecutive calls from an unfamiliar number--and because I have both a seriously ill family member and employees who may repeatedly call in an emergency--I stopped my live Zoom meeting and answered. It was Insta Maids again. I made it very clear that I was working and could not talk. I ended that call as well. Since Insta Maids had cancelled my appointment, I hired another cleaning company. I actually chose a MORE expensive company and booked approximately $300 per week in recurring service. Price wasn't the issue. I simply wanted a company that would take my booking, provide the service, and respect my time. Then this morning an Insta Maids cleaner unexpectedly showed up at my door. I discovered that Insta Maids had reinstated the appointment and charge even though I had never agreed to reinstate the service they had cancelled. When I called, I was told that they had informed me during the previous phone call that they were reinstating the appointment. I had an AI transcript of the call in front of me, and it did not show that statement being made at all. To be completely fair, after listening to the actual recording, it sounds possible that the representative MAY have been beginning to tell me something about the appointment when I cut him off. I had already repeatedly explained that I was leading a meeting and could not continue the conversation. Whatever he was beginning to say, I did not hear a completed statement that my cancelled appointment was being reinstated, and--more importantly--I never agreed to reinstate it. There is an enormous difference between attempting to tell a customer something and obtaining the customer's authorization. I did not authorize Insta Maids to reinstate the service they had cancelled. I did not agree to the reinstated appointment. I did not expect anyone to arrive at my home. By the time they arrived, I already had another cleaning company scheduled for that afternoon. This entire situation could have been avoided by simply respecting two things: 1. When a customer says, "I cannot talk right now," let them go and call back at an appropriate time. 2. When your company cancels a customer's appointment, don't reinstate it and charge the customer's card without clearly obtaining their agreement. They had already made the sale. Somehow they turned a completed sale into a cancellation, multiple unwanted phone calls, an unexpected cleaner at my door, a disputed charge, and a customer who has now taken approximately $10,000 a year in recurring cleaning business elsewhere. In fact, I am paying the competing company a higher rate so I will not pay $15,000 a year. That's an extraordinary amount of unnecessary effort to lose a customer they had already won.

Stop scrolling and book here !…read more Their team was very professional, fast, and detail oriented. Cleaned my apartment for a move out, removing stains and left a sparkling ambiance. 5 stars.

did not follow directions of the date of my service and later refused services. I would not…read morerecommend their service

I used this service yesterday. They were fast and completed the job in the time promised. A few…read moreareas I had to point out about returning things to the original place as they were found throughout the house (i.e. stopper in sink, shoe holders, chairs) but nothing horrible. Some surfaces got missed for dusting and wiping but overall I would give 7.5/10. She was receptive to the feedback.

Maria and her team came this afternoon to deep clean my bathroom and kitchen! They are awesome,…read morequick and thorough. Hopefully they can squeeze me in for regular bi-monthly cleaning soon!

I'm leaving a review after multiple services by this company. They are thorough, professional, and…read moreconsistent, with hands-on management and everybody is kind. I've had multiple crew members in my home: Karla, Adriana, Adela, and Hazel. Every single one did a fantastic job. I didn't have to ask them to go back over anything and I'm picky. I speak Spanish but I think language is not an issue because they have a strict checklist and I'm certain they would just call the supervisor for help if you're struggling to communicate something. Both times a newer employee cleaned, a supervisor came at the end to check their work. The company handles payroll, etc. for these cleaners who are their employees, all above board, and they have a good online system. Only issue I had was with scheduling confirmation and they apologized profusely and fixed the issue. A+++++, 10/10, 100% worth it. I don't do a lot of reviews but I am mainly doing this because if you mention their employees by name in a review, they get a little $.

We've had BA House Cleaning for over a year now and they've always been great, but since Susana has…read morebeen our regular cleaner, I feel like it's only gotten better. She is fast and very thorough, but also extremely nice and always has a smile on her face. We truly value the work she does for our family! Highly recommend at least giving them a try.

I used Empire Fresh Cleaning for deep cleaning service of one of my cafeterias, and the quality was…read moregreat. They're very reliable too, value is fair compared to the competition. I would definitely recommend them. Specially Jerry is a very friendly account manager. Thank you again!

Daniel showed up on time with a smile, very helpful in cleaning outside windows on the second floor…read moreand all the screens as well. competent, polite and respectful of my furniture and rugs. would recommend him highly.