If I could give this business 0 stars, I would.
I had never been to this salon so looking at reviews, I thought I'd give it a try. My sister and I made appointments a week in advance and they told us we'd be taken care of right away. We got there and not only were there only two people working, they already had a customer each. As soon as we got in, GiGi told us to pick colors so we did. We waited for a bit and they started soaking my nails to take off the previous ones.
20 minutes later, they finally took my sister and started working on her nails. The equipment was extremely unhygienic and unsanitary. She asked not to use the cutters + other equipment because of how dirty everything was, and she asked just to change her polish. However, they did not follow any of her requests and continued cutting her cuticles until she had to stop the unprofessional nail tech. This interaction had already rubbed us the wrong way, but it just kept getting worse.
Then, as I continued waiting, they started taking other customers. Again, I had an appointment but I figured it would probably be quick so I did not say anything. 40 minutes go by and when my hands were burning from soaking, I asked them kindly to take a look. GiGi groaned and finally came over to remove the cottons ONLY to put new ones and did not even take a look at my nails properly. I told her I was in pain but she told me "it's fine." I started taking the cotton off myself before it caused any more pain and damage.
GiGi made me "soak" for an hour, and kept me waiting until she tends to other customers who came after me (again, even if I had an appointment an hour ago) and then continued to roughly take my nails out and left my nails all brittle and broken while she again tended to another customer. I kept saying I was in pain with her technique and she told me "you're just too sensitive" to cover up her lack of technique .She kept going back and forth between customers and chatting with others while keeping me waiting again and again.
My sister was finally done with a very bad nail paint job and I was still not taken care of. When I again asked for my turn and said I have waiting here an hour, she started giving me attitude in front of all the other customers and being very rude as well as hurting me and causing me to bleed slightly from her dirty machine.
I had enough so I told my sister lets leave. I paid for my sisters nails and GiGi insisted I pay for mine as well even though she had not done anything but remove TWO previous nails in over an hour... We were so confused and we refused. She then continued being rude and muttered words as we were leaving. She told us at the end that she had enough loyal customers and did not need any new ones...
GiGi and her staff were highly unprofessional, rude, and wasted our time. We ended up going to YAYA Nails after which is a 1 minute walk away to fix our disgusting nails. YAYA Nails is a WAY better salon with actual licensed professional nail techs who know what they are doing. We told the new salon about GiGi and her behavior, and they confirmed that they get a lot of unhappy customers come after going to GiGi's.
Do not waste your time, energy and money in this filthy and dirty salon with that rude lady GiGi. Go to YAYA Nails instead! You won't be disappointed. read more