If you're looking for a great local shop, Mackert is well-worth the time and consideration. Ben…read morewas incredibly polite and professional on the phone and in person, and their shop is very clean and presentable. Repairs were done much quicker than expected and prices seemed competitive.

Shop has great pricing and does not charge you a credit card fee as the dealerships do. They…read morequickly diagnose issues and turn around your vehicle in a timely manner and keep to their timelines for delivery. Communication with the shop is great, send text messages with information to keep you updated. They did everything they promised, their service is excellent and will bring other vehicles.

Spec German took incredible care of my 996 Turbo. They performed a full tune-up that included a…read moreSoul Performance exhaust, GiroDisc rotors front and rear, PCCM+ install, cabin air filter, spark plugs, transmission and differential fluids, and a complete brake flush. The car feels tighter, smoother, and sounds absolutely amazing. Their attention to detail and Porsche expertise really show. If you're serious about maintaining or upgrading your Porsche the right way, Spec German is the shop to trust.

I took my 2015 Porsche Panamera GTS in for its first scheduled service since purchasing the vehicle…read morein March of 2022. Spec German was highly recommended to me by a fellow Kitsap County German car owner as the place to go for German luxury car service and repair. I was not disappointed in heeding his advice. Everyone I've spoken to at the shop is courteous and pleasant. Jacob, who performed the service, took a significant amount of time to answer my many questions. (I probably took more time out of his day than I should have.) He showed a great deal of knowledge in his craft, care for the work he performs, and attention to doing the job right. Given the overall experience, quality of work, and reasonable rates, I will definitely bring my car back for all non-warranty service and maintenance.

Being a single mom, it's nice to have a trusted automotive service company to rely on who I know…read morewill be fair, thorough, and accurate. The staff truly cares about their patrons, they are not pushy for services that you don't need right away, and their prices are more than fair for the maintenance or repairs that you might need. They are literally the best mechanics I've ever dealt with. I feel like they know more about all vehicles than the dealerships! Truly a wonderful company and I highly recommend them for all your automotive needs !

Highly recommend Schultz & Sons Automotive. They were super quick to look at and fix our vehicle…read more We had a coolant issue that they quickly diagnosed and repaired at a very reasonable price. Their promptness, professionalism and kindness has made me a lifelong customer. TRUST ME, you want to bring your vehicles here! Also, great customer service and a super clean space!

I had car problems coming down I-5 heading for Oregon. I decided to crash at an old friend's house…read moreand get my car straightened away. I saw that Turco's had good reviews and was close to where I was staying. Joe understood my situation and worked me into his schedule so I could get on the road as soon as possible. I told him I thought I was having problems with my catalytic converter. He took that under consideration but determined it was a different problem. I appreciate his efforts in not jumping to conclusions based on what a customer told him. My cat converter's are on their last legs but it wasn't critical to get them replaced on the spot. Hat's off to Joe and his crew. Very professional, good communicator and excellent work. I wouldn't hesitate to recommend him to anyone in the Gig Harbor/ Tacoma area.

Always treated well and fairly- prices are also fair and doesn't try to work any add ons or extra…read morejobs. Straightforward and honest- always more than satisfied with work and cost.

Wow!!! I am super impressed with the quality, speed and pricing of Graffs…read more I waited until the last minute to get my car serviced. I called the day before a road trip and they were so accommodating. They put me on the schedule and had it done before noon. Everyone in the office and on the phone were super nice. On top of it, I paid a lot less than prior services I have had elsewhere. I will be using Graffs again and will recommend it to my circles.

Poor customer service, unfriendly and unhelpful, the cost was very high, and the quality of the…read morework did not justify the price. Very disappointing experience.

More than just a business . Brian, Andy and staff treat you like family and service or repair your…read morevehicle as if their own. Professional service , on time and good prices. Don & Cindy Perry gig harbor

I would highly recommend Gig Harbor Automotive. I was dealing with a cylinder 2 misfire code after…read morehaving the coil and spark plugs replaced at the dealership. When the issue came back, the dealership told me everything looked fine but claimed I had sticky exhaust valves and would need a new engine and was quoted around $10,000. I decided to get a second opinion at Gig Harbor Automotive, and I'm so glad I did. They treated me incredibly well from start to finish and performed a very thorough diagnostic. The technician scoped the engine and ruled out sticky valves completely. Instead, they found that the dealership had installed the wrong spark plug in cylinder 2. What really stood out was that the technician took extra time after hours to walk me through everything he found and explain it in detail. Bottom line: they are honest, thorough, and fair which is hard to find these days. I truly appreciate their integrity and highly recommend them.

I needed some work on the rear passenger side panel. I called for an estimate and was able to get…read more it that same day. I was more than satisfied with the estimate, and I was told more work might be needed, depending on what they saw once they started working. I appreciated their honesty. I took my car in the next day, and two days later (I had been told it might take 3 to 5 days) I got it back. Not only were there are no extra charges, but the bill was less than the estimate. And what a nice surprise when I got into my car - it had been cleaned and looked a lot better than when I took it in! The people there were friendly, accommodating, and knew what they were doing. I am not an easy person to please - this was an excellent experience!

I had a wonderful experience with the team at Matsenko Auto. I have a 2021 charger scat pack with a…read morebig brake setup (400 mm two-piece rotors and 6 piston brembo brakes). For a dealer job with OEM parts, this costs around $4500 for the front pair. After doing tons of research, I decided to utilize a quality aftermarket kit. However, when I talked to the dealer, they tried to steer me away from this, and while they said they could do it with aftermarket parts, they seemed very unsure and cited issues with prior customers going this route. Another local shop told me they wouldn't be comfortable replacing just the rotors (they wanted me to bring a factory rotor/hat assembly which is honestly unnecessary if old hats are in good shape). I did not feel very confident with both shops. I reached out to Matsenko on yelp by chance and their tech, William, responded within a couple of hours and knew exactly what I was trying to do. I was honestly surprised at how knowledgeable he was with my specific brake job and decided to give them a shot. They got me in quick, and everything was done by end of next day. The brake job is excellent, there is no noise or judder, and braking action is very smooth. In addition, they did an hvac cleaning for me (i had some contamination in my evaporator core) which another shop tried, and failed, and charged me $500 for the whole ordeal. All of this was done well at a fraction of the cost at Matsenko, and I saved thousands. I am very pleased with everything, and the amount of attention to communication I received is something I rarely see these days. Everyone was also very nice and personable, from the shop owner, to the tech and to reception which is also less common these days. I drove all the way from Olympia to have this done, and when my rear brakes need a swap, I know who I'll be calling Thank you for the wonderful service everyone!

Wonderful experience having my BMW serviced here. Excellent service with great staff and great…read morecommunication. Bringing my other here for service soon.

If you're looking for a shop you can ACTUALLY trust, look no further! I came in feeling skeptical…read moreafter a bad experience with another local shop, but Toni and Brandon immediately made me feel at home. It's rare to find a quality shop open on weekends these days. While I waited in their comfy lobby, I actually enjoyed chatting with the team. It felt more like catching up with friends than sitting in a mechanic's lobby. They are 100% transparent. Brandon only noted a repair I already knew was coming up and never pressured me to spend more. They truly love what they do and care about their clients. Definitely turning into a regular here! (Side note: Enter the parking lot from Washington St to find them easily!)

First time using this company . He came to my house and had my car singing in no time.I would…read morehighly recommend his services. Friendly and knew exactly what he was doing. I would definitely use them again.

Tobias was great! He came right away on a Sunday to replace my serpentine belt on my motorhome. He…read morewas given the wrong part by the auto parts store so he tracked down the right one and had it shipped to him overnight and then came and installed it on his lunch hour because he knew we were trying to get on the road that day. If it hadn't been for the part issue he would have been done that night in 30 minutes. I am definitely keeping his card handy in my wallet

We were leaving for Portland and I realized that the tire pressures were uniformly low…read more Panic!!!!! I have had excellent service done at Precision Tune in the last. When I dropped in and explained the problem, they didn't hesitate or even ask my name. They had me go to the back bay door and filled all my tires immediately. With a smile. No charge. Great people. Great service.

Had my vehicle for weeks and did not complete the repair. Terrible customer service. I paid to have…read moremy vehicle towed to another shop to complete the repair. Owner drives an electric car and is clueless in addition to being incredible rude.