Very satisfied with customer service and quality. They took great care of my 2006 BMW X5 after a…read morecollision. They handled most conversations with my insurance company and the rental company as needed. 10/10 would recommend for value and services.

Integrity. Quality work and fairness…read more Been going for over 15 years and will keep coming because finding honest and competent isn't always easy when finding someone to work on your car. Had oil change and asked to inspect. No charge for inspection. With so many raising prices stating inflation or tariffs my costs were a mere 8 bucks more than same month last year. They were quick gave me a list with how pressing other matters were. AND let me know Nothing was immediately pressing. Find another mechanic that is that honest.

When I pulled in and saw how many vehicles were in the lot I wondered if they would be able to do…read morethe body and paint work on our Ariya. I met with Steve and he and two others from his team came out and looked at the damage. Steve explained to me that both doors would need to be painted so that the color would match correctly as my damage was close to the edge of the front door also. He walked me through the process, told me how much and how long it would take. We scheduled my drop-off and he communicated with me during the job. Car was delivered 100% looking great and absolutely on time. When I went to drop the car off, the same lot only had a few vehicles in it- they had fixed and completed the work on most all of them that week. AMAZING Steve saved me over $2,000 versus the bid I received close to home. It is/was worth the drive for sure, easy access off and on I-5 . Our paint is a tough color and they did it perfectly while saving me dollars. I can't recommend this business any higher.

NAC does a phenomenal job with your vehicle. They take such detailed and careful care -from the…read moremoment it arrives on their lot to when you pick it up and leave. I noticed some blemish when I went to pick up the car and they immediately looked to get it fixed and replaced on the spot even though the mark wasn't there an hour ago on their inspection. they thoroughly fixed the damage to the rear of the car, and even went above and beyond to buff out / detail some of my front that was unrelated to my original incident. super nice and thoughtful, I was blown away by the service and quality of work. they do have an account with Tesla so they order OEM (original parts direct from tesla), so you have peace of mind that your car is returned to its original state of quality. they also have 5yr warranty on their fixes so you can be assured the work is maintained or they'll help you fix until you're happy.

Friendly, good communication throughout the repair process, worked with my insurance company and…read morethe work was excellent. I would highly recommend them.

My car and my mom's car were sadly hit by a drunk driver. Dealing with insurance was a headache but…read morefinding a shop that would take my car was worse. My mom lives in Gig Harbor and was able to get into Gerber right away. I, on the other hand, spent weeks up here in Seattle calling different shops--from Renton to the east side to Marysville--that said they couldn't receive the car until July. My mom recommended I go to Gerber in Gig Harbor, and it was like a 180. Greg and Austin were WONDERFUL--all the staff were. They coordinated with insurance appropriately, we're responsive, and quick. Gerber, you are lifesavers. I was so stressed out because my rental car period was running out and tow yard fees were accruing. But Gerber took all that stress away. Even if you live up here in Seattle, like I do, it may be worth getting your car fixed down there. They are great people--treat them well and they will do the same in return!

Very professional car shop. Great customer service. They…read morecalled me every 2 days to let me know how the car was going. Car came out looking brand new and they detailed it so nice. Car was done 2 days earlier then the expected date. :))))

I went here for an initial quote to insurance after a fender bender. The shop missed a bunch of…read moredamage on the quote, so I asked them to reopen the quote so they could more accurately scope the claim. Riley, the manager said he understood and would do it, but has now been dodging my calls and emails for over a month. I have been courteous and professional through this exchange, so it's a little ridiculous that I'm being treated this way. I can't say I would recommend a shop that conducts business in this manner.

I needed some work on the rear passenger side panel. I called for an estimate and was able to get…read more it that same day. I was more than satisfied with the estimate, and I was told more work might be needed, depending on what they saw once they started working. I appreciated their honesty. I took my car in the next day, and two days later (I had been told it might take 3 to 5 days) I got it back. Not only were there are no extra charges, but the bill was less than the estimate. And what a nice surprise when I got into my car - it had been cleaned and looked a lot better than when I took it in! The people there were friendly, accommodating, and knew what they were doing. I am not an easy person to please - this was an excellent experience!

I had a wonderful experience with the team at Matsenko Auto. I have a 2021 charger scat pack with a…read morebig brake setup (400 mm two-piece rotors and 6 piston brembo brakes). For a dealer job with OEM parts, this costs around $4500 for the front pair. After doing tons of research, I decided to utilize a quality aftermarket kit. However, when I talked to the dealer, they tried to steer me away from this, and while they said they could do it with aftermarket parts, they seemed very unsure and cited issues with prior customers going this route. Another local shop told me they wouldn't be comfortable replacing just the rotors (they wanted me to bring a factory rotor/hat assembly which is honestly unnecessary if old hats are in good shape). I did not feel very confident with both shops. I reached out to Matsenko on yelp by chance and their tech, William, responded within a couple of hours and knew exactly what I was trying to do. I was honestly surprised at how knowledgeable he was with my specific brake job and decided to give them a shot. They got me in quick, and everything was done by end of next day. The brake job is excellent, there is no noise or judder, and braking action is very smooth. In addition, they did an hvac cleaning for me (i had some contamination in my evaporator core) which another shop tried, and failed, and charged me $500 for the whole ordeal. All of this was done well at a fraction of the cost at Matsenko, and I saved thousands. I am very pleased with everything, and the amount of attention to communication I received is something I rarely see these days. Everyone was also very nice and personable, from the shop owner, to the tech and to reception which is also less common these days. I drove all the way from Olympia to have this done, and when my rear brakes need a swap, I know who I'll be calling Thank you for the wonderful service everyone!

Ray and his team at Cooper's did a fantastic job on repairing my vehicle. And they are USAA…read moreapproved so I felt very confident in letting them handle my dent in my bumper. The repair work was quick and painless and my car looks like nothing ever happened. And they're just great people. Highly recommend! ?

I am a difficult customer. I may have written a review in the past that was not particularly…read moreflattering and it may have come from a total misunderstanding, but I have used this shop since then, and I have always found their work outstanding and that is the reason I continued to use them.Recently I returned to Cooper's Collision after I was involved in a Hit-and Run rear end collision on I-5. I returned to Cooper's Collision because they have an outstanding work ethic and are very detail oriented. On a close examination you can not see any evidence of the repairs they made. As close to perfect as anyone could get. I can't find a way to retract my earlier comments, but I sincerely hope this will set the record straight. Thank you everyone and high fives to Ray. I had no idea my earlier comments would be published. Shame on me

Tesla Model 3 scratch on bumper - professional level repair and came to my home. It looks good as…read morenew!

Jack works fast, is convenient, and well priced. His color match is pristine. He bends new…read moreseamlessly into old; you won't be able to tell where the repair was made. He's efficient- all business- so don't expect small talk. Would hire him again.

Quick response, great work and very convenient to have the work done at my house. I appreciate the…read moreexpertise.

Kevin is great. Quick response, communicates well, reasonable on pricing. He is very careful with…read moreyour car and will tell you if a repair is likely to cause paint cracking or other damage.

They are called Metal Magic for a good reason!…read more I had a few people tell me about them, so I had them work on my vehicle. I had a small, but noticeable door ding that some clown inflicted on my car. David (owner) walked out said no problem, gave me a reasonable quote, explained the process and I scheduled a date to drop it off. I arrived dropped the keys and two hours later I could not find the ding. Absolutely amazing. They also do all types of work, including rims, but if you are in need of repairs then this is your place.

These guys are excellent. I had a stuck e-brake on my Volvo XC90, and after I had fixed the issue,…read moreit had by that point left some kind of metal residue (seems almost like rust) on the wheel which was absolutely not scrubbing off, as it was deeply embedded. Metal Magic came through and was able to give an acid bath and remachine the surface that not only took off the residue but also remove the curb rash that the wheel had, all for only $250. Would definitely go here again.

If you're looking for a great local shop, Mackert is well-worth the time and consideration. Ben…read morewas incredibly polite and professional on the phone and in person, and their shop is very clean and presentable. Repairs were done much quicker than expected and prices seemed competitive.

Shop has great pricing and does not charge you a credit card fee as the dealerships do. They…read morequickly diagnose issues and turn around your vehicle in a timely manner and keep to their timelines for delivery. Communication with the shop is great, send text messages with information to keep you updated. They did everything they promised, their service is excellent and will bring other vehicles.