Such a hidden gem with a truly peaceful atmosphere. My…read moresession was exactly what I needed and the staff ensured that I felt comfortable throughout. It's a great place to pamper yourself, get away from the hustle and bustle, and unwind.

I visited Garden Spa today for a 60- minute Swedish Firm massage. The spa appeared clean and well…read moremaintained. The scent in the space was pleasant, though a bit strong and slightly overwhelming at times. Massage room had a nice and simple vibe. At the start of the session, I felt the therapist spent a fair amount of time adjusting "warming up" positioning, tucking sheets, and moving items around, which made it take a while for the massage to really get going. Once it did, the techniques themselves were good, but the overall experience leaned more toward relaxation than firm pressure. As this was my first visit, I chose the Swedish firm massage. I understand Swedish massage is typically lighter, but I expected more pressure given the "firm" description -thinking I'd have the best of both in one massage. While the massage was enjoyable, it felt lighter than my preference and left me wanting more. It wasn't bad by any means, just not my style, as I prefer a deeper, more consistent pressure. Overall, I would consider the massage average, but I am open to trying other massage styles they offer and likely for longer too. I did decide to sign up for the membership, which seems like a decent value and didn't cost anything to join. I figured I would go back again every so often. I'm hopeful a different service will better match my preferences.

So, part of our valentine's celebration was a foot massage. Came in at around 10:30am as we are…read moresure it will not be busy. Susie attended to me. It has been awhile for us as we have been traveling and affording massages at cheaper price in other asian countries. Our massage was wonderful. Very relaxing. I didn't realize how traditional Chinese massage gave relief to my aching lower back and right shoulder blade. At the end, we had the whole place to ourselves. Quite a treat I should say. Will we be back? sure.

I've been here about FIVE TIMES and usually enjoy the massages, but this last visit left me feeling…read moreUNCOMFORTABLE. (On my first visit I didn't know about the punch card) I normally tip around 20% or sometimes a little more--for example, for a $73 one-hour combo I tip at least $15, and for a $108 90-minute session I usually tip at least $20-21. This time I did a 90-minute massage ($103) and tipped $21, which is about 20%. However, the masseuse counted the bills in front of me and the receptionist "suggested" I should tip $25 instead. Being pressured to tip more than 20% made me feel very UNCOMFORTABLE, especially since I've always tipped fairly. I really like the massages here, but this experience has me reconsidering whether I want to come back!!! Owner need to fix this situation as I've seen few review about it now!!

My sister and I recently visited this massage place and honestly wish we had a better experience…read more When we arrived, we didn't realize it was connected to another location where we previously had a bad experience, but we decided to give it a fair shot anyway. Unfortunately, we both ended up really disappointed. The "massage" felt more like someone just applying lotion to our skin. There was little to no pressure, and it didn't feel like an actual foot massage at all. Even after my sister asked her therapist to go firmer, nothing changed. I was too shy to say anything myself, but I kept my eyes open the entire time just waiting for it to be over. On top of that, the environment was really loud since it's in a more open/public area. It would definitely help if they closed the door so that we don't hear customers walking in. I would suggest to create a more relaxing atmosphere. Normally, massages help us relax or even fall asleep but this one did the complete opposite. It honestly felt like we paid just to be lathered in lotion. I just stared at the ceiling, frustrated and counting down the minutes until it was over. I get massages quite often, sometimes 2-3x a month, but this was definitely ranked at the bottom of my list. We also feel like there needs to be better training for the therapists. People come in after long, exhausting days and spend their hard-earned money expecting a quality, relaxing experience, not something that feels ineffective. Massages shouldn't be a hit-or-miss service, they should consistently be excellent. Given that this felt similar to our past experience at their other location, it seems like a pattern that could really be improved with better staff training. Looking back, we probably should've trusted our instincts given our past experience and the not-so-great reviews. We won't be returning. The only positive was the front receptionist, who was very kind. Overall, just really disappointed, which is unfortunate since this place is very close by to where I live and it would have been my go to for massages 1x a month. We both wish we had spent that money on something that actually helped us relax. Save your money and go elsewhere.

I happened to be in the area with time and I walked in for a 1hr foot massage. My massage therapist…read moreto wonderful care of me, and my whole body feels relaxed and refreshed. I hadn't tried this service before and was pleasantly surprised that the foot massage included attention to my back, shoulders, and arms! What a treat! The venue was clean, pleasant, and soothing, with gentle music and neutral/unscented lotion. Thank you again for taking such good care of me!

This is such a lovely and clean massage establishment. The decor and paint colors are so peaceful…read moreand calm. I enjoyed the choice of calming tones and left very relaxed and no longer tense. I also like that their sheets do not carry scents and the massage table was comfortable. Booking was easy and they always pick up. Parking was easy as there is plenty in the giant Costco plaza. It is right next to Ross. I enjoyed a one hour massage and was comfortable the entire time. My masseuse checked in on pressure and kept things quiet, which I prefer. They sell membership packages and the price is very competitive. They also have other services, such as facials. Some snacks are also available.

I've had positive experiences with the massage therapists during my last few visits, they've all…read morebeen great, and this feedback isn't directed at them. However, each time I've come in, the noise level, especially from the outdoor area has been extremely loud and disruptive. It would really help if doors were kept closed during sessions and if noise was minimized overall. Customers are walking in and out of that common area, so that door should remain closed at all times to avoid noise entering other people's sessons. I've heard loud conversations that felt like people were shouting across the space, cabinets slamming, and even staff walking around on speakerphone speaking loudly. While I was able to somewhat tune it out during previous visits, I recently brought a friend, and he was very unhappy with how noisy it was. People come in expecting a relaxing, and peaceful environment as that's the whole point of getting a massage. Unfortunately, the constant noise made it difficult to fully relax and took away from the overall experience. I hope improvements can be made to keep noise levels down, because a quiet atmosphere truly makes all the difference

My partner and I love this place and been going here for years. Every time, the ladies were kind…read moreand nice. We tend to tip ~20% after each service (occasionally higher when we get our favorite massage therapists) We went last night and the lady with the Zelle name "Li Zhao" was quite rude. Instead of asking if we want to tip, she asked if I had Zelle. I knew what she meant and said yes. I did a rough math estimate for 20% for both therapists and sent the money. She asked if it was supposed to split for two therapists. I said yes she then said something to her coworkers and acted like it was not enough until a coworker said something back. She then turned around looking upset but still said thank you. We left confused and felt like she was judging us for tipping 20%? In my opinion, tipping should always be OPTIONAL but I will always tip for services knowing it is optional. Also here's the math: the total was $254 and I tipped $50 which is ~20%. I did the math in my head so I knew I maybe short with some change. When I do the calculation on a calculator it should've been $50.80. I was short $0.80 but I didn't think that much would be bothersome??? Giving 4/5 for all the good experiences. However for the lady, 1/5 for greed.

I called before going in and asked if they have a prenatal massage and she said they do have the…read moreservice. I went in, told them I was there for a prenatal massage and I wanted them to knead on my knots, I didn't want to be rubbed with oil. She seemed to understand English. I went in then room and she asked me to lay on my belly. I pointed at my belly and said Im pregnant. I should've left then but I gave her a second chance. Of course she put a lot of oil and started rubbing me. I asked for more pressure 5 times and she would go back to her normal pressure. She would just repeat one pattern over and over again on my legs and hands and back. In the middle of the massage, she asked me to lay on my back and I had to remind her I was 8 months pregnant and couldn't lay on my back. She said but I want to massage your head. Im like but Im pregnant, I can't lay on my back!! I was not happy so I tipped her low. She said this was a $95 massage and I said you don't know how to massage a pregnant woman. She just looked at me like she was not convinced. Then she followed me all the way to my car to get more tip. If you care about your tip money, please deliver good service. If you don't provide prenatal massage be honest and let your customer know! Don't expect to be tipped if you don't know the basics of massage.

I thoroughly enjoyed my chair back massage - but be warned the last minute of the massage, they…read morelean in and ask if you want 10 more minutes and it's too easy to say yes. They only do walk ins, no appointments. They are super efficient and clean - they put disposable paper where your face lies and use a towel between their hands and your clothes.

For it being in the mall, a good spot for a quick relaxation. I got the 40 minute back and foot…read moremassage combo.

Best massage I've received by far. I continue to go back to this location. Good prices as well.read more

atmosphere nice but massage therapist was terrible. asked for payment up front with the tip!…read morewill not return.

I've been seeing Lucy--and her "team" since they've been open last year--and I've been using Lucy…read moreas my primary massage therapist for 3+ years. Prior to seeing Lucy to deal with my shoulder issues, I've had hundreds of massages around the world--Bernardus Lodge in Carmel Valley, The Ritz Carlton at Half Moon Bay, 10,000 Waves in New Mexico, etc. Hands down, the technique, pressure, and precision of massage therapy at Luxe Spa is second to none--even though the humble establishment is discreetly posited in small market parking lot. Lucy and her therapists know exactly the spots to rub and push out and they use a variety of sophisticated techniques--even "walking" on the back use toes like fingers to press out spots of tension. Truth be told, it is a newer business and things don't go perfect every time, but Lucy is very gracious and professional if there's ever a schedule mix-up or if a therapist used happens to fall below expectations (rare), Lucy always goes out of her way to make it right. I can't emphasize enough how 'renewed' I feel every session--and I've had over 30 for this year. WORTH. EVERY. PENNY. Go there!

Unprofessional and Disrespectful Experience from Start to Finish…read more My friend purchased a Groupon deal for a therapeutic massage for my birthday, and I was really looking forward to it. I haven't had a massage since I gave birth, and given how stressful things have been, I was excited to finally relax. Unfortunately, the experience was frustrating from the very beginning. The woman at the front desk initially did not want to accept our vouchers. She called the manager, who then told us to cancel our Groupon vouchers and pay them directly instead. This was extremely inconvenient, especially since there is no guarantee that Groupon refunds go through right away and can take 3-5 business days to process. We declined, but they continued to push us to pay upfront even though we already had valid, prepaid vouchers ready to use. It wasn't until I said, "Are you saying we can't be seen today? Because we are not going to cancel our vouchers," that they finally agreed to take us back. During the massage, the two masseuses kept talking to each other and laughing. Instead of being in a calm, relaxing environment with peaceful music, it felt distracting and uncomfortable. The constant talking and laughter made me feel uneasy, and at times it even felt like we were being talked about. The situation got worse at checkout. We both left a tip, and when they asked how much we would be tipping, one of the masseuses said in her language to the other, "She's only tipping ____," and they both laughed. Then the other masseuse responded, "How about ____?" This felt extremely inappropriate and unprofessional. Tipping should be based on the customer's discretion, not something that is commented on or suggested in that way. Overall, this experience was far from relaxing and left me feeling uncomfortable and disrespected. I will NOT be returning.

Bring cash so you won't be charged over $3 to use the credit card machine…read more I inquired about an hour-long massage. It seemed straightforward: $70, but when I told the woman at the front desk I wanted to pay with a card, she added $3+ and then asked what I wanted to tip before the service. I believe tips are necessary but earned in the service industry, so it depends on how good the service is. I told her that, and she didn't understand. I couldn't tip after because she said I had to pay simultaneously.

I went for a deep tissue massage that she initially listed as $70/hour. Upon arrival it was $70 +…read morean extra $10 for "deep tissue massage" + a $3 "card fee". The massage was not impressive and IT WAS NOT a deep tissue massage. The lady ended the massage 7 minutes early and at one point took a phone call which pretty much made the "hour" massage more like "50 minutes". As I walked out, she proceeds to ask me for a tip. I've dealt with massage places before and I don't put up with their insisting of tipping them what they want - I tip based on service not on recommended percentage. I told her $10 and she said "what!? other people give me $20" in a rude manner. I told her "either the $10 or nothing". She kept mumbling under her breath and charged me $10 + again a $3 "card fee". As I walked out, she proceeds to tell me to not come back anymore. You sure will not see me in that place again, lady. If you weren't so greedy your place would be more successful and not have 80% of your rooms empty. I'll make sure I contact the proper organization so they can go and check everyone for their licenses to massage. They don't care about giving you a massage. They care about taking out as much money from you as possible. Don't go to this place!!!!

I came in for a 45 min session, started at 10:10. She rushed the massage was almost frantic, cold…read moretowel wipe down. Not relaxing! Tried to demand a tip when she only gave a massage until 10:43 (33min vs 45min I paid for). She tried to up-sale me mid massage and when I declined she was angry and gave rushed bad massage. I have had better here before. But their attitude and focus on the money instead of giving a good massage experience and earning a tip and not finishing the session properly gave me pause to give any additional tip. You earn a tip. It isn't required! Won't be going here again.

Had a good massage, you should call for appointments. As even though they take walk ins, you may…read morehave to wait. Depends if they are busy. But if you call, you will get in.