I just drafted my review and then logged into Yelp to post it and was struck by the negative reviews -- they're inexplicable based on my experience. We built a 4-story house with 3 systems that Gideon installed a year ago. They've been out initially to check our systems when we moved out, another time to adjust the airflow on one of our levels, and twice for our routine semi-annual service calls. We are fans and feel their annual maintenance contract is priced very fairly. If you're looking for a quick, one-time service call that you think is good and cheap, without having any relationship, that's going to be difficult anywhere. Now - my review: We had our Spring Tune-up today and Emilio was excellent. This is the 4th visit we've had from Gideon during our first year in our new house here, and everybody -- every time -- has been excellent. Each one has known what he was doing, communicated with us well (polite, informative, patient, not curt or rushed), and left us happy with Gideon. We have several different service providers and Gideon ranks high among them. Also: The office staff (appointments, billing) are always friendly and on-the-ball (some places you may get one or the other; in Gideon's office, it's both). You'll see their vans everywhere. Walk up to a house and ask the owner. Gideon's word-of-mouth reputation locally is very positive. read more

Gideon's tech came out for regular maintenance. Not sure if from Wilmington or Surf City. A few days later, the attic was flooded. No issues before tech arrived. They did not dispute it was their fault. We were on vacation at the time. Due to how long the water sat, plus no AC, the damage was very substantial to multiple rooms. Substantial damage. My family had to stay somewhere else for a week during the major water and mold remediation They knew we have a young family and infant. The bed and crib were in the damaged room. We also had to pay professional cleaners due to this. Shockingly, would not make us whole, despite them causing the damage and us providing documentation of the few expenses we sought at the time. In my opinion, they just didn't want to cut into their bottom line and would rather take the risk we will not sue them. When we tried to speak with the GM He would not even speak with us. Stay far away from the company, especially if you have a nice home or family. See pictures. read more

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Quoted for a simple job, and the cost was absolutely absurd. When asked, they refused to itemize the parts cost. Got a second quote and it was less than half of the quote from Gideon and they itemized parts cost. Looking at parts, there was $840 worth in labor for a 1 hour job. To make matters worse the technician from Gideon also missed an additional failed part that was easy to check and should have been. Absolutely price gouging customers and taking advantage of a situation. Go somewhere else. read more

Incredibly incompetent. Gideon installed 2 heat pumps for me back in 2017. One unit would not heat but we didn't use the heat very much for that unit so I just let it use the resistive backup heating element. A year later a storm blew out the blower motor. Gideon came over & replaced the motor. While the tech was here, I mentioned the heat issue. He spent 3 hours working on the system but could not determine the issue. Not wanting to spend even more $$ on this, I sent him away. Fast forward 4 years. One of my units was low on refrigerant so I called a different HVAC contractor. He fixed my leak & looked at the unit that wasn't heating. Within 30 sec, he determined that the thermal expansion valve was bad. The real problem was that Gideon had installed the valve BACKWARDS, so it was starving the compressor in heat mode & it would shut down. Everyone can make a mistake but Gideon couldn't even diagnose a problem that THEY caused in the 1st place. $1000 down the drain to fix incompetence. read more

Did a heat pump repair for me in Holly Ridge NC. Went into the office to get a break down of the cost and they were unable to provide it. They said their computer figures out the cost, stated we don't give customers a break down of the bill. Asked the billing department for further assistance and they could not provide me with a cost list for refrigerant, labor, parts, etc. will not be going back their again. read more

Gideon serviced my units in JULY, charging me close to $1,000 to get my units up and running. I had to request they come back 2 weeks later in early AUGUST to find both of my compressors leaking. I did not get them to fix my units this second time, so they billed me $150 for the service call. They didn't fix my units properly, and now they want to bill me more. DO NOT USE THIS FIRM! They don't fix things right the first time, and want to charge you a second time to fix their mistakes! read more

The staff at Gideon are very helpful and professional. I was in a time sensitive situation with the repairs needed and they went above and beyond to ensure that the repairs were completed within my deadlines. Fabian and Freddy arrived on time, completing the work beyond my expectations. I wish i would have called Gideon when we had our new unit installed. We wouldn't have had the issues we had. read more

I requested a quote got the original quote wanted to know what the upgrade was to a bigger unit. I emailed both the service manager and desk help and never received a reply. This companies has the first customer service ever! Jessica was not helpful and acted bothered when I called after I hadn't received emails in return. This asked for a tech to come out and she said a tech would be out. Nothing... went to another company, so much for using a local company. Very rude and not customer service friendly at all. read more

I rarely write bad reviews especially during this time but I am completely shocked at the treatment I received from this company after supporting them For 10 years. The representative was condescending and when I called her on it she became even more condescending. They did an efficiency report and when I called to ask where it was the response was we don't do those and I repeated what they did and her answer was "I heard you the first time and we don't do those" ummm well than who was at my house for 2 hrs assessing my house. The condescending attitude continued so much I had to hang up I was so irate. When my daughter called back to cancel our service same attitude and she had to hang up as the lady talked right over her. She actually had the nerve to call back and said we found the report I didn't know we did those and she never apologized. Even after she let this lady know I was dealing with health issues and my husband was overseas. Same nasty attitude. I would NEVER use this company. Bad bad customer service. read more

Scheduled appointment through website. Someone named Russell emailed back and said that I was not an existing customer, and they were not taking on new customers. Interesting way to run a business. Guess they are afraid of being too busy. For that they deserve zero stars. read more

I'm not one for leaving reviews, but I wish Gideon hadn't been recommended to me. They over sell their service contracts and will not give you an appointment before four days out if something breaks. "If we can get out earlier we will". So their answer was to go without A/C until they can get there. I called another service provider and they sent somebody out within a couple of hours. I understand it's a busy season but had they told me they would not be able to provide a quick turn around I would never have wasted my money on their service contract. read more

Do not use Gideon Heating & Air, we had used them for years to service our home, we bought another home with older units and signed and paid for a service contract with them. The older units were replaced by another contractor and Gideon cancelled our service agreement AND kept all our money without performing any services at all. Considering we have multiple homes using their services and are LONG standing clients, you would not think they would do this to a loyal customer. I will never use them again. read more

The technician that cam to the house would get 5 starts. The office side gets 1 star. They never communicate and they just disregard you as a customer. Very unhappy with the office help. Wish I could get a hold of the owner so I could complain read more

Very rude made an appointment they asked for a credit card I told them I didn't like to do that she said ok . Made an appointment for the next day. Next day I called and asked if tech would be here morning or afternoon she said they were waiting on a credit card number. I asked three times so you didn't make an appointment because you don't have a credit card number she hung up on me read more

Steve and Jackson did a super, wonderful job repairing my air conditioner!!!! They were very nice and efficient and I would highly recommend them again!! Thank you very much!! read more

Quick diagnosis and repair. Great customer service. Gideon's tech Eric Genens was knowledgeable, explained repairs and answered all questions. Would highly recommend. read more

Excellent Service.....We placed a service call because the HVAC unit wasn't working at all. Davey showed up as scheduled and resolved the problem. The work was completed expeditiously. THe technician was friendly, thorough and courteous. Great job. read more

Customer service is lacking at Gideon! I will not use them again. I am in the process of purchasing a home and needed an HVAC inspection. The first attempt to do the inspection didn't happen and noone notified us that there was a problem until we called to inquire. When we did we found that the technician did not have access to the home. This was untrue. My agent had provided all the instructions for entering the home and who to call if there was any issue. Then we rescheduled and were faced with difficulty at every turn. Rescheduling within the Due Diligence period was difficult. Getting the information from the tech was difficult. Requesting the report be completed and sent to us as soon as possible was met with frustration that was obvious to me from the Customer Service person. She blamed everyone on her team for the problem which I found unprofessional at best. We finally got the report (if you call it that) which was nothing more than a notation on the bill. In that notation it mentions photographs that were taken during the completion of the inspection. I asked for them because they were not provided and the seller's agent requested them. I was completely denied and was treated like I had no right to the photographs that were taken as part of the service I paid for. They have lost my business on this house and another one I currently have serviced by them. I do not recommend them if you like being treated professionally and with respect when paying for any service. read more

We had an HVAC issue and reached out to Gideon Air. They told us it would take 10 days to get the part needed and we would be without AC for that length of time. When we were dismayed about that wait time and called them to ask about other options, they revised their original time estimate and had the HVAC fixed within a day-- this should have been our first warning. Within the month, the HVAC stopped working again. We called them again, and they told us that the earliest they could get to our house was late the next day. We explained--with frustration--that they had just fixed it a month previously, and amazingly they found time to get to the house within the hour. Once again, they "fixed" it. We called the following day and asked them to share with us what was wrong. They did not return our call or share details of what they "fixed," but they DID charge the credit card they had on file. Fast forward to a month later and, of course, once again the HVAC is not blowing cold air. Based on all of this, we think it's most likely a leak, but Gideon Air never explained this or told us to expect it to happen again or gave us a helpful overview of what to do to solve the larger issue. And once again when I called today, they told me they could "maybe" fit me in, but couldn't guarantee that or give me a time. When I pressed them to explain what was wrong with the HVAC previously and what they "fixed" on the visit a month ago (and the month before that!) they told me that they somehow lost the call slip for the previous visit, so they don't know. These folks are unreliable, have poor customer service skills, are unprofessional, and seem really unorganized.Their lack of communication borders on intentional, and we've given them money several times to "fix" something that they have never fixed, only masked. Call a company with better customer service and better communication. You're throwing away your money here. read more