Brian answered my call early on a Sunday morning and was in my backyard in under 40 minutes…read more Immediately found the problem, gave me replacement part options and costs up front, and completed the work in under 30 minutes. Also checked other components and gave me advice on maintenance for my AC unit to prevent more costly repairs. I will be calling him any time I need something done with my AC. Michael and Sons told me it would be a month before they could get to me, Brian got to me within an hour. Enough said.

first the good parts: quick response and he got the unit repaired this morning. the bad was the…read moreprice, once diagnosed I was told it would be $850, and agreed, then charged over $1,000. Diagnostic fee was not credited towards the repair like other contractors. The reviews said prices were reasonable but this was on the high end for this repair in a small unit, in my opinion.

Hired a second time because they had been helpful once before with a different property. I decided…read moreto call again when I needed a replacement part for a defective piece on a newer HVAC. The part was covered under manufacturers warrantee. Simple job. No estimate provided by tech or owner. Was hit with a $1000 invoice with no prior authorization from me. Invoice was not itemized. Just a number, apparently pulled out of thin air. When questioned they knocked off a $99 service fee they fully intended on charging on top of service fee related to replacing a bad coil. I own 5 homes locally, so the search for a high-integrity tech continues.

They charged me a lot of money for fixing my Heating unit. They said it was fixed. It was no better…read moreat all. It was a battle to get 1/2 my money back.

RJ and Mckell from Dependable plumbing did excellent work. I had a leaky toilet that needed the…read moreflange replaced. They had everything they needed with them, got the job completed and cleaned up. These two fellas work well together as a team. Great personalities! Will definitely have them back again. Thank You RJ & Mckell

After a miserable hot and humid night for our Cocker Spaniel, our son, and grandson who surprised…read moreus after his final exam, we needed someone desperately to repair our compressor! On Friday, 05-10-24, I knew finding someone would be difficult and likely impossible. I received "first available service dates" from next Tuesday to the 20th! What a huge blessing to have found DEPENDABLE PLUMBING/HEATING AND AIR SERVICES, LLC! From the initial call with Mrs. Shawna, who was so sweet and understanding, I knew our prayers had been answered! She told me that Mr. Michael would return my call and within 30 minutes he did! They're both animal lovers and knowing that our sweet Tucker was suffering along with us touched their hearts and Mr. Michael was at our home within 45 minutes! He quickly detected a leak and absolutely no Freon, within a short period, we could feel the humidity and heat starting to subside, Heavenly relief! The total charge was very reasonable as they absolutely saved us from having to find a hotel room for the weekend at the very least. They could have easily charged us an exorbitant "emergency call" fee, they didn't. They're a local business (actually two businesses, the plumbing operation is their son-in-law's). You're not dealing with a huge impersonal corporation, you have an honorable, honest, and kind family-operated business who really cares about you, your furry family members, and our community! In the future, we will continue to reach out to both of the organizations if we ever need HVAC or plumbing needs! We sincerely recommend this company with absolutely no reservations! They're hands-down the BEST!

What a pleasant experience dealing with Rias Air. On an extremely hot day when our a/c went out ,…read morethey were there for us. They made sure to keep us updated and provided quality service. Lee was extremely helpful and knowledgeable and even checked in on us the next day. They are a true local business to this area and they will get our business moving forward . Lee was honest and a pleasure to talk to. Thanks again

Contacted Rias Air due to ongoing issues with my HVAC that I've had numerous other service…read moreproviders attempt to resolve without success. Lee, the owner, was very professional and responsive, quickly assessing our problem finding the cause of our issue. During the repair, both Lee and Matt, through their extensive experience, noticed something seemed off with a particular noise that was emitting from the unit and upon disconnecting the line at our evaporator, located a drive bit socket that was left inside near the 90. Lee and Matt finalized the repair and my HVAC is working exceptionally well. Needless to say, I highly recommend Rias Air. They're a small company but that enables Lee to provide the quality service and attention that is so very much needed in this profession. I will certainly continue to use Rias Air for all my HVAC needs.

I scheduled an AC repair appointment with a service window of 2:00-4:00 p.m. At 4:10 p.m., I…read morereceived a call from the main office letting me know the technician was on the way. About 20 minutes later, Cameron arrived at my home. After inspecting my system, Cameron found that the outdoor condenser coil was completely blocked with dirt and dog hair. He explained my repair options: a one-time coil cleaning for about $345, or enrollment in the Advantage Plan, which included the cleaning plus another maintenance visit in six months. The monthly plan was $17.08 +tax for 12 months, or $245 if paid annually. I chose the monthly Advantage Plan membership. I was grateful that Cameron was able to thoroughly clean the coil and get my air conditioning running again. I especially appreciated how clearly he explained how the system works. He told me that when the coil becomes dirty, the refrigerant can't cool properly. As a result, the pressure rises until the high-pressure safety switch shuts the system down to protect it from damage. Cameron also took the time to explain everything included in the Advantage Plan membership and what would be done during the six-month maintenance visit. He was professional, knowledgeable, and patient in answering my questions. I highly recommend Aireserv and their technician, Cameron. He did an outstanding job for me. -- Phil Honsinger Castle Hayne NC

Called my warranty company to fix a dryer vent issue. They sent somebody out. There was two…read morevehicles one was for HVAC and the other one was for a dryer. They had fixed an issue I wasn't really aware of. Which I appreciate. But not the reason I had called my warranty company. So I'm guessing there was just a little bit of a mixup. Anyways, when I had mentioned to the young man that my dryer vent that's connected to my wall was the issue. He said that they don't deal with that. Then I proceeded to ask why there was a dryer car outside keep in mind. I have been very polite. I have not spoken out of words. I asked very politely just because I am the only person home with my two kids. So he proceeds to say yes ma'am I'll go ask the older guy that he was with. So when he went outside to ask. He kind of just started talking about what I had said and laughed about it and then the old man proceeded to laugh with him and kind of mock me because I didn't know what I was talking about. Keep in mind this is not my career nor do I know your day-to-day life. So they come inside he explained to me that he is borrowing his buddies work van. Then kind of tries to mansplain to me that they don't fix that that my warranty doesn't cover it and that I should've told my warranty company what the actual problem was, which I did. I called my warranty company to talk to them as well and they fix the issue. I proceeded to tell them that I heard them laughing at me because they continue to laugh explaining everything to me in front of my face. And I said "yes it's very funny because my door camera works. I heard y'all laughing at me and making fun. " he proceeded to say "we didn't say anything out of the ordinary " which is correct you didn't, but you still proceeded to laugh and mock at me because I didn't know what I was talking about. I am a stay at home mom this is not my career so of course I had questions. Of course I was curious about why there was a dryer car when I specifically called for someone to fix my dryer. I called the company and she just said "I'm sorry you felt that way, they did call me and told me about the situation." I proceeded to tell her that there is very bad people out there that would've reacted way worse than me. I even said thank you and have a good day as the two men left my house. I asked them very politely to leave. I explained all of this to her and she still didn't do anything but say I'm sorry you felt that way if you needed someone out there for the dryer it's gonna be retail price. I just said OK thank you have a good day. I'm completely baffled about how the company handled the situation and how unprofessional they were. They were very nice to my face and did not know that my camera was working due to the toddler look they had on their face like they just snuck a bunch of cookies that they weren't supposed to have. When I mentioned my camera was working. I offered to save the footage and email it to the company and she didn't want it.

I've used their Plumbing division and they're absolutely fantastic. Patrick came out and solved a…read moreproblem that's been going on for three years and multiple other plumbing companies, misdiagnosed, mispriced, and up sold something that was totally not needed. I highly recommend them. I've also used their electrical division and they were terrific. Neat, efficient and on time with very fair pricing.

They could not fix my problem with heating. They were taking care of my H&A for almost a yearread more

Worst customer service on the planet. I gave this company at least three different chances to make…read moregood on their shoddy work and promises. I could explain all the details, but isn't worth my time writing it or yours reading it. As someone who has worked in the construction industry in Wilmington for nearly 20 years, I would recommend you use a different HVAC contractor for install and service / maintenance.

Mold/Mildew Issues - Express caution! We've been dealing with recurring mold growth around our…read morebathroom fans in our new construction home, and our builder confirmed that Humphrey Heating & Air was the HVAC installer. Despite multiple service requests over the last two years, the issue has only worsened. The company installed backflow dampers last year as a supposed fix, but the mold returned, now spreading even more. This year, someone from their team showed up unannounced because they were in a development across the street. When I told them it wasn't a good time, I heard nothing back, despite multiple written follow-ups. Only after I mentioned legal representation did I get a call back during which I was laughed at. That level of unprofessionalism speaks for itself. Several of our neighbors are experiencing the exact same issue, which points to a larger installation or design flaw. Instead of owning the problem, Humphrey Heating & Air chose to deflect blame onto homeowners and avoid meaningful engagement. If you're looking for a contractor who stands behind their work and treats customers with respect, I recommend looking elsewhere.