Invaluable Educational Experience…read more What a masterclass in customer relations! I visited Sarnoff with a $250 budget seeking a quality ballpoint pen for daily professional use, and the staff provided exactly the guidance I needed. Their response to my needs, budget, and requirements was artfully pretentious. The combination of casual dismissiveness and practiced condescension when I expressed interest in their luxury pen selection? Remarkable. It takes real skill to make someone feel simultaneously invisible and judged. If I had a pen, I'd have taken earnest notes on their methods. I'm genuinely grateful for this experience. It crystallized my understanding of what I value in a retailer and motivated me to find exactly that elsewhere. Thanks to their tutelage in what customer service shouldn't be, I discovered the perfect pen (a LAMY 2000, ballpoint) from a different small business, one that sadly never learned to efficiently dispatch proles like myself. The pen is magnificent, the service I ultimately received was exemplary, and I have Sarnoff to thank for the educational journey that led me there. Sometimes the most valuable lessons come from the most unexpected teachers. Would I recommend Sarnoff? Absolutely! They're a perfect illustration of how not to treat customers, and provided you've the foresight to bring a pen, you can write your very own cautionary tale. Thanks, Sarnoff!

I went in to get a birthday present for my daughter. I was at a total loss of what to buy since I…read moream a fiber artist and my daughter does painting. Mr. Sarnoff help me pick the perfectly amazing birthday gift. His amazing daughter wrapped the gift so it was "so pretty and fancy". This is the perfect store to get the adult child in your life a gift. Also next door there are fabulous earrings, jewelry, and other gifts. This is why I love to support locally owned businesses.

Service was attentive and friendly and they have a wide selection of art supplies and materials. We…read moreeven have half-pans, which we've been looking for for some time now. Going to try to order online for whatever else we need going forward.

I stopped by to get a few things for an art project and the staff at this store was so helpful,…read morefriendly, and kind! They cheerfully helped and answered questions, cut some plexiglass for me and while I waited and browsed I enjoyed their choice to play Lana Del Rey music. I didn't have time to explore a ton this time but they did seem to have a big selection of fun supplies to play with!

Great products and even better customer service! Staff is very kind and knowledgeable, always…read morewilling to help answer questions

I needed something small for a project I'm working on - not a big sale at all. The young man…read moreworking there could not have been more helpful. He actually listened to what I was asking for, looked at the project I was trying to duplicate and while showed me several alternatives. I found exactly what I needed. He took the time, listened and helped me. I will definitely avoid the bigger craft/art stores, where the attitudes are terrible and not helpful, and return here for everything I need.

I have been shopping here for years. Great products at reasonable prices backed by knowledgeable…read morestaff.

Can't say enough GREAT things about this company and the owner…read more When many of us are reeling from pandemic woes, these guys swoop in and save the day. They supplied my company with hospital grade germicide because we are still open and could not find it. Not only that, they didn't price gouge us, they went above and beyond. And met promised deadlines that were very difficult. They helped me, my staff and my clients and I truly appreciate them. Not only that, they did it with a smile. If you need anything this place sells, you need to check them out. Chris is a class act!!!

I have shopped here a couple of times before, got what I needed and left. The staff wasn't too…read moreknowledgeable but did answer my questions, eventually. Two weeks ago I was in a bind and raced to the store before they closed at noon on a Saturday. I got there at 11:40 and needed one length of 1in. tube and she refused to let me buy it because the warehouse can't help after 11:30! I won't be back, go to Santa Rita steel, they will help you in a bind.

one stop shop that's for sure. multiple locations is a huge plus for me and after shopping around…read morein the area for the last 20 years it's definitely been the best priced and consistent as well. locally owned too!

Amazing! The best customer service ever! I walked in let them know what my needs were and let them…read moreknow I was an educator. I was directed to an area that wouldn't break the bank and offered so many different options. They were so knowledgeable and kind. Even offering me supplies so I could teach my future students about Monet. The selection is next to none, you will not be disappointed. Stop by if you are looking for art or any type of posters. They are the place to check out! Will for sure be heading back!

I will never go anywhere else! Karen and Bill were so helpful and patient when I showed up with a…read morehodgepodge of art pieces and posters to put into an upcoming charity art auction. Bill rushed over when I walked in the door to help me carry stuff and then ran off to bring me an ice-cold bottle of water. Karen helped me come up with a thrifty option for framing a personal piece and then went to great lengths to give me the best deals on presenting the work for the auction; she even called an art dealer friend about a couple of the pieces. Highly recommend this place for its service - and the selection of artwork, prints, pre-fab frames, and framing options is incredible!

The main problem with this shop is the poor attitude of the owner and one of the framers. Major…read moreattitude and very rude. We tried to work out a design with them for a project and it took three weeks to text us a layout. We weren't happy with the layout, so we came back in and altered the project. After they said they could do the second layout, they contacted us and said they couldn't complete the job as we wanted. We had already put a down payment for the work and when they couldn't do the work to our liking, they charged us 120 dollars for a layout design (they wanted to charge us more, but we settled on this amount). Go to Mo's they are night and day more professional and hashed out the design and a computerized layout on the first visit in 20 minutes, Mo's could do what we wanted, highly suggest staying away from AP&F and go to Mo's !!! We were never informed the layout time would cost money and when we stopped the job, they got mad and demanded money. Compare that to mo's we left with a computer designed layout from the start and they had 100% confidence they would complete the work to our satisfaction and even ordered software updates to their mat cutter !

Took a large watercolor painting in for special framing, as a gift from a very dear friend and…read moreartist. The staff were pleasant, helpful, expert and attentive to the needs I had for matting and for framing. Their selection and options helped me save on costs and still have the top shelf frame, glass and overall quality of framing. The end result was beautiful beyond my expectations! I could not be happier with the whole experience. We all want to get a bargain or save money, but most of us want those things without compromising on quality and final product. I am happy to share, I was able to get a reasonable cost and a fantastic frame for my special piece of work.

Great print shop for all of your graphics art needs. They have a great staff and are very friendly…read morepeople. If you are looking for a full service provider for your self of your business this is the right spot.

Brenda made our first business care buying experience so smooth and amazing!!…read more We are realtors so we made our own designa on canva, took it over to Brenda and 3 days later we had our cards! Inbetween the 3 days we had to email about a few minor tweaks, and she would even follow up the email with a phone call. The cards came out great and I'm definitely going back there for my next batch