So, not a big reviewer so take it for what's it worth…read more
We've been going to Zander's for quite a few years now, mostly for wing night, but not exclusively, last night for example. (But I still got wings )
Over the years it's been a bit of a roller coaster ride of ups and downs. At times, there's no place better in the city and at other times it's rather lack luster, just living on current reputation. Then at some point, the manager who seems to speak to everyone in the restaurant, but seems to not even recognize us, he realizes this and begins to turn things around.
Currently we seem to be in a low spot, and here's why I think this. Mainly it's due to high turnover of staff. It seems there are new servers in week to week (probably not that frequently, but it seems that way). We remember seeing the same proficient servers week after week, now they're mostly all gone. The tall skinnier older guy (sorry I can't remember your name) is AMAZING and we hope for him every time. Sadly, we're left with the "new girl" and the service that comes with a new employee. It's an assumption that the staff just aren't treated well and that's why they leave, but could just be the restaurant industry.
Lastly, food preparation has fallen below their norm. I ask for my hot Buffalo wings to be extra saucy and they NEVER are and the response I get is, the chicken wings absorbs too much of it. I ask for my wings extra saucy EVERYWHERE I go, no place else has a problem hitting the mark here. I also don't think whoever is cooking the food is tasting the food, these wings are NOT hot by any standards, I can say this because I eat a lot of chicken wings and a lot of hot wings are too spicy for me, these don't even reach medium temps. Nevertheless, the wings are tasty and I like them. Lastly, we often attend with a couple friends and one of them orders their wings extra crispy, when this happens, I too get my wings extra crispy, I don't particularly enjoy extra crispy wings :(
Anyway, we're gonna stay away for a while I think and head over to Kelsey's, it's less convenient but has been far more consistent over time.
Like I said, I'm not an expert here, so please make your own decisions, I just want the old Zander's back.