Only one pharmacy technician knows what she is doing. Staff is slow, uninformed and not pleasantread more

This used to be a very good pharmacy with a knowledgeable and helpful staff. But in the last two…read moreyears or so things have deteriorated. The location is chronically understaffed and service is abysmal. Pharmacists who previously were happy to share their knowledge, answer questions, or make a call to a medical (or veterinary) provider are now brusque to the point of rudeness. Lines are long; the person working the counter also covers the drive through, and two or three phone lines seem to ring incessantly with no noticeable response. When the time comes for the pharmacy to close for lunch, the window comes down abruptly and people who are waiting in line are out of luck. Corporate officials have clearly made the decision to cut expenses without regard to customer satisfaction or employee wellbeing. (Indeed, employees make no secret of their dissatisfaction with poor working conditions, which only adds to the general dysfunction of the facility.) I've continued to use CVS because the West Main Street location is near my home and also convenient to the local hospital and my physician's office. Also, I'm a bit lazy and I assumed changing would be a hassle. But today I knew it was time to make a change. A drug I've taken for several years (Quinapril) was up for refill and Id tried unsuccessfully for several days to do it online. So, I decided to stop in to check the status. Instead of getting an explanation or advice, I wound up in a loud and sharp conversation with the technician and the pharmacist across a filled lobby. No information or real answers, just confirmation that they didn't have the medication and had no information as to when or if they would ever have it again, along with a throwaway comment that I should try a "non-CVS" pharmacy. That was all I needed. I went to the Walgreens location in nearby Heath, and had an informative conversation with the tech and the pharmacist on duty. I learned why Quinapril is becoming hard to come by and also that there are several reliable and readily available alternatives. After a quick call to my doctor on Monday we'll have everything squared away and I'll be able to pick up my prescription at Walgreens on Monday afternoon.

As far as drugstores go it's usually well stocked and clean. The store staff is friendly and…read morehelpful and the pharmacy staff has always been prompt and kind no complaints.

Three stars for always personable store staff. The pharmacy is a nightmare...let them hire more…read morestaff or something, but the lines are always long and this is the nearest pharmacy for me.

The pharmacist thinks it's appropriate to bring her personal dog to work with her they have it…read morerunning loose behind the counter where the medicine is stored and filled it was dry heaving on the floor when I was there last. This is highly inappropriate and unsanitary people have allergies to dog and pet dander. Not to mention it can be sniffing and licking the pill container so dried dogs snot and slobber could be on them no thanks. VERY UNPROFESSIONAL. GO WORK AT PETSMART YOU DOG NUT!

Best pharmacy ive ever gone to.. I moved here from big city and this place reminds me of the drug…read morestores ive only seen on tv or in movies.. They always greet you with a smile, call you by name (as you walk in).. They really seem to care about every person that goes there... Just like the old 'small town' drug stores in the movies and tv... Plus, they're cheaper priced than most, and definitely faster (ex: kroger has 15 pharmacists and will take 2 hours to fill a script, where as they will be done in 5 to 10 minutes with 1 or 2 people) I dont ever want to have to go to another pharmacy ever. This place is great! :)

Staff is friendly and professional , the store is clean and organized not much more to ask for in a…read morecorner drugstore.

Tragic, 1st prescription filled there in years, called in Monday morning, stopped by to check if it…read morewas ready, pharmacy closes at 1:30 that day "sorry for the inconvenience." Went back Tuesday afternoon, wasn't ready, stopped in today, Thursday, counted 10 people in line, got to the counter, it's still not ready! God help us all!

Out of town and needed some OTC allergy meds. Parking is off street or off side in their small lot…read more First time in the store. The store seems clean and organized enough. I ended up needing to ask for help from the pharmacist with it being controlled. The staff was friendly enough and checked me out. Nothing really eventful, just an average visit.

The people in the pharmacy are always so nice at the Granville location, really appreciate all of…read moreyou!!!!