So, I've been going to cosmoProf for 4 years now. (Since I've been a licensed cosmetologist) I've never been fully in love with them but they are of course my go to place because they practically everything you need to satisfy a clients need.
Until now.
I walked in with nail polish (unused) to return. I didn't realize that I already had the colors I purchased last week until I went home. So, I walked in and the lady at the counter says I can't retune them. (I had already returned a matte nail polish that was on the receipt with the polish I was returning). The lady proceeds to say "well, it's a policy because if you have a fungus, use the polish and bring it back, you're at risk to infect other people." Cool, I get it. BUT for the fact that I already returned policy on the receipt and for the fact that i was never aware of this policy made me ask questions. She called the first store I went to and told the person over the phone that I was getting upset, which I was, but only because she was super sarcastic and had a clear attitude. When someone shrugs their shoulders and smacks their lips, then YES, I am going to get upset.
I called corporate and there is no policy on returning nail polish. As long as you have your receipt you are good to go. So for the short hair bleach highlight blonde at the Westerville location, get your facts straight and don't make up a policy that isn't true. read more