Only one pharmacy technician knows what she is doing. Staff is slow, uninformed and not pleasantread more

This used to be a very good pharmacy with a knowledgeable and helpful staff. But in the last two…read moreyears or so things have deteriorated. The location is chronically understaffed and service is abysmal. Pharmacists who previously were happy to share their knowledge, answer questions, or make a call to a medical (or veterinary) provider are now brusque to the point of rudeness. Lines are long; the person working the counter also covers the drive through, and two or three phone lines seem to ring incessantly with no noticeable response. When the time comes for the pharmacy to close for lunch, the window comes down abruptly and people who are waiting in line are out of luck. Corporate officials have clearly made the decision to cut expenses without regard to customer satisfaction or employee wellbeing. (Indeed, employees make no secret of their dissatisfaction with poor working conditions, which only adds to the general dysfunction of the facility.) I've continued to use CVS because the West Main Street location is near my home and also convenient to the local hospital and my physician's office. Also, I'm a bit lazy and I assumed changing would be a hassle. But today I knew it was time to make a change. A drug I've taken for several years (Quinapril) was up for refill and Id tried unsuccessfully for several days to do it online. So, I decided to stop in to check the status. Instead of getting an explanation or advice, I wound up in a loud and sharp conversation with the technician and the pharmacist across a filled lobby. No information or real answers, just confirmation that they didn't have the medication and had no information as to when or if they would ever have it again, along with a throwaway comment that I should try a "non-CVS" pharmacy. That was all I needed. I went to the Walgreens location in nearby Heath, and had an informative conversation with the tech and the pharmacist on duty. I learned why Quinapril is becoming hard to come by and also that there are several reliable and readily available alternatives. After a quick call to my doctor on Monday we'll have everything squared away and I'll be able to pick up my prescription at Walgreens on Monday afternoon.

Staff is friendly and professional , the store is clean and organized not much more to ask for in a…read morecorner drugstore.

Tragic, 1st prescription filled there in years, called in Monday morning, stopped by to check if it…read morewas ready, pharmacy closes at 1:30 that day "sorry for the inconvenience." Went back Tuesday afternoon, wasn't ready, stopped in today, Thursday, counted 10 people in line, got to the counter, it's still not ready! God help us all!

The pharmacist thinks it's appropriate to bring her personal dog to work with her they have it…read morerunning loose behind the counter where the medicine is stored and filled it was dry heaving on the floor when I was there last. This is highly inappropriate and unsanitary people have allergies to dog and pet dander. Not to mention it can be sniffing and licking the pill container so dried dogs snot and slobber could be on them no thanks. VERY UNPROFESSIONAL. GO WORK AT PETSMART YOU DOG NUT!

Best pharmacy ive ever gone to.. I moved here from big city and this place reminds me of the drug…read morestores ive only seen on tv or in movies.. They always greet you with a smile, call you by name (as you walk in).. They really seem to care about every person that goes there... Just like the old 'small town' drug stores in the movies and tv... Plus, they're cheaper priced than most, and definitely faster (ex: kroger has 15 pharmacists and will take 2 hours to fill a script, where as they will be done in 5 to 10 minutes with 1 or 2 people) I dont ever want to have to go to another pharmacy ever. This place is great! :)

This store has went downhill so bad lately. Always a mess, everywhere. I have taken a leap and…read morestarted going to the Walmart next door, which I never thought I'd do.

Horrible place. Ordered and paid for an item waiting for almost 2 hours with a crying baby just to…read morebe told I have to wait for a text to get my item. I waited and was texted it was out of stock. Rude staff horrible target. Will Never shop here again.

The GM side is terribly understaffed. Most of those workers look extremely exhausted and some are…read morewalking around limping badly. Everyone looks miserable. DO BETTER.

The store is generally stocked and kept clean. I only go out of necessity and convenience I'll just…read moreleave it at that.

The staff in the pharmacy are probably the rudest staff I have dealt with in this town of Newark…read more Several occasions I have used the drive-through to pick up my medication and the staff are always very rude, as if they are doing me the biggest favor in the world. I am going to move my prescriptions elsewhere.

They have been above and beyond for us. They researched the insurance issues that came up and took…read morethe steps necessary to get me my insurance to pay for my scripts. While in mourning after the passing of my daughter they sat down and helped us make prints of her. They have been more then helpful with everything we have ever needed. The staff is always polite and friendly. I will continue to shop here and get my meds here for years to come.

Terrible experience. 45 minutes wait to get a simple antibiotic filed while my sick child waited…read morepatiently In the back seat. Upon pickup at my estimated time it hasn't even been mixed yet, another 10 minute wait. Not to mention this was at opening time on a weekday, not a busy time. I'll stick to Walgreens from now on!

Outstanding, always on target and treat me like family. Makes sure I understand my medication and…read morethe staff is friendly

I get all of my prescriptions through Walgreens. They have been telling me for the past three…read moremonths that my insurance is responsible for my cost going up when I found out today. They have been using a coupon code and not charging my insurance. I asked them to refund me the $150 due. I was hung up on twice And spoke to the most rude women I've ever spoke to in my life. I have now gone above them and contacting their corporate office and making sure that this doesn't happen to other people. When I asked for their names, they stated that they would not give them to me for their safety when I actually just wanted to report how terribly rude they are!

I went to pick up my prescription of 90 pills the bottle said 90 by only had 30 pills in it the…read morepills were Adipex I wanted to confront the pharmacist but she wouldn't come talk with me. She just put 60 more pills in the bottle and sent me on. Totally convinced she wanted my pills so I did call the pharmacy board and report it. Just beware

Out of town and needed some OTC allergy meds. Parking is off street or off side in their small lot…read more First time in the store. The store seems clean and organized enough. I ended up needing to ask for help from the pharmacist with it being controlled. The staff was friendly enough and checked me out. Nothing really eventful, just an average visit.

The people in the pharmacy are always so nice at the Granville location, really appreciate all of…read moreyou!!!!