We've used Mario for several projects over the years, and one thing that has always stayed…read moreconsistent is his incredible attention to detail and quality of work. Most recently, as we prepared to sell our home, Mario handled our bathroom renovations with the same thoughtful, methodical approach he always brings to every project. The bathrooms turned out absolutely beautiful -- everyone who walked through the house commented on them, and the home flew off the market. You can tell Mario truly cares about his craftsmanship and takes pride in getting every detail right. Reliable, professional, and genuinely talented. Thanks again, Mario!

Mario is incredibly knowledgeable, professional, and takes great pride in his work. He did a…read morefantastic job installing our tile floor, from the preparation and attention to detail to the finished installation. We couldn't be happier with the results and would highly recommend Gonzalez Tile to anyone looking for quality tile work!

I contacted Jose because I wanted to replace my kitchen countertops. He gave me a reasonable price…read moreand the guys did a great job. The process didn't take long. I highly recommend hiring him for your tile and countertops needs.

JC tile was quick to get back to me with a very competitive quote!! I recommend them for their…read morequality service.

After using Scott Jones for my residence I knew I wanted him for my rental remodel. I booked him…read morein six months in advance to tile kitchen and laundry room floors and baseboard. Also backsplash. As it turned out he was scheduled for vacation, he assured me his coworker Lucio Perez was an excellent tile man as well. He was correct. Floors came out great. Backsplash looks amazing. Single handed too. Nice to have two competent tile setters in the firm. Very pleased with speed and appearance of the work. 08/07/17

A friend recommended Scott Jones Tile (we are doing a complete house remodel so we needed help) and…read moreso far we've had two excellent experiences with them. One of the many things that separates Scott Jones tile from others, is his prompt replies and honest communication. He ALWAYS got back to us between his busy work schedule. There were no surprises between booking and the actual job getting completed. Pricing was as stated, and if we had questions, he was there to answer them. I had contacted several tile contractors, and Scott was also competitive, yet reasonable with pricing. When work began, Scott, Lucio and Avery (the dynamic trio) were on time, prepared, organized and ready to get it done! Lucio laid the tile and his work is SOOOO detailed and pristine. Avery and Scott were his right hand men and together the bathrooms look like PERFECTION! They also didn't start and then leave our job to go work somewhere else, which we really appreciated. Each bathroom took about one week. On top of this, Lucio, Avery and Scott are just all around nice guys and VERY trustworthy. Did I mention they were clean!? Each day they left the workspace spotless, and were so clean in their application of the tile as well. Overall, I would say that working with Scott, Lucio and Avery was the best choice we could have made, and I would say to anyone reading this review that you would be in GREAT hands working with them. We are looking forward to working with them again to have our kitchen backsplash done in the near future. Thank you SOOOO much Scott, Lucio and Avery!!! We are so happy with the finished projects!!!

Luis Marquez, of Tile & Marble Outlet in Watsonville, is professional, conscientious,…read moreknowledgeable, & very customer service oriented! I had tile installers working on the job that said I needed to order 2 more boxes of porcelain tile-the bid was short in material. I went to see Luis, who I had purchased from before, told him I had tile installers on the job, & needed 2 more boxes asap. He checked his stock to no avail, & thought of calling a local contractor that had purchased the same exact tile in the last month to see if he had any left over so that I could go purchase from that contractor direct & keep the tile installers working. WHO DOES THAT?! Luis Does! He is such a good guy & his dedication to his customers is legendary. I'm a professional property manager & real estate broker of 25 years-I know Extraordinary Customer Service when I see it, because it is so very rare. I strive to find superb service providers for all aspects of the many hats I wear, & I could say without a doubt that Luis Marquez is as good as it gets-an 11 out of a 10 for sure. I am delighted to have found his Watsonville shop-very different caliber of service than the Santa Cruz store-sorry to say-but true & I will ALWAYS use him & recommend him to my clients. I posted a review for him last year from a prior order, & felt compelled to post another review for him after how he tried to help me with this order. He will definitely exceed your expectations. Sincerely, Mary Faria, Corcoran Icon Properties, North San Jose, CA

I searched 3-4 stores for the best price on the tile for my home project. After looking at some…read morestores that inflated prices for their "showroom" or could't be bothered with helping me, I did my business with Louis. My tile came in before scheduled, I recieved my 2' x 2' tiles with no damages, and I got a fair price. Also, when we saw we had ordered a box or two short and the tile was coming from back east and had to be shipped, Louis got on it right away and made sure we had enough to finish the job with little to no lag time. Everytime a dealt with Louis, he was extemely helpful, knowledgeable, and friendly! I WILL be going there to get tile for my next project even thoughit is a 35-40 minute drive for me. And......just for the record, I DO NOT do reviews until the job is completely finished.

This is the second time we contract Gonzales Tile and my wife and I had another fantastic…read moreexperience. Extremely professional and very helpful when we asked him for his thoughts and ideas. Quality of the job is outstanding, the process was seamless and the cost was very reasonable We can't say enough about Craig's craftsmanship with the highest quality work and professionalism. We highly recommend him to anyone looking for a tile contractor. We couldn't be happier with our master bathroom remodel.

Craig and his team at Gonzales tile are amazing. They do great quality work. I can tell they take…read morepride in their work, and are very meticulous with all the little details making sure everything is perfect. They did both my bathroom backsplashes, and they turned out better than I imagined. Craig responded quickly to texts and emails. Scott and Shane were always on time and very friendly. I am already thinking of having them out to do another project next year. Gonzales Tile is now my go to tile installation company. I first heard about them through my parents, and now my grandpa is using them now. I would recommend them to anyone who asks for tile installation recommendations.

I decided to get my old tile kitchen countertops replaced with a solid material. I decided to go…read morewith Adrain and so glad I did, Adrain was always available by text and would always return my phone calls. He answered all my questions. The results were great and we are so happy. I did replace the sink and love the total look. His crew showed up in a timely manner and the clean up was done. Thanks guys

Adrian and his team were excellent and responsive. They worked with our family to get a bathroom…read moreremodel with walk-in shower done. Their estimate was a fair price and the work was done on time with no surprises. They worked with us to manage the project from afar. Highly recommend.

Expert level assistance selecting new hardwood floor and project management from sales associate…read moreJana Ashley. Flawless installation with very careful attention to detail from Alex and Tony. 10/10 experience overall.

Extremely poor customer service -- local customers deserve better…read more I reached out to Direct Flooring Outlet after seeing the reviews and wanted to get a local quote after finding the flooring I was looking for online. I used their website to request a free quote and was contacted by Dan Versman, the owner's son. Dan initially told me they would likely be able to match the price I had found and that he would put together a quote. What followed was one of the most frustrating customer service experiences I've had in a very long time. I received several one-sentence emails from Dan asking questions that I had already answered in my original email. Rather than continuing this back-and-forth, I simply asked if we could have a quick phone call to discuss it. No response. I then called the main office. The woman who answered gave me Dan's phone number and specifically told me to text him and that he would get right back to me. He never did. Not once. I waited until the following week, giving them plenty of time and being more than patient. Later that afternoon, I sent another email and called again. Eventually, at the end of the day, I received a response saying: "This isn't worth it for us, we're going to pass." That's it. I have worked in customer service for over 25 years, and this was honestly one of the worst experiences I've had dealing with a company. I wasn't asking for anything unreasonable. I was a local customer trying to purchase a substantial amount of flooring and simply wanted a quote and a conversation about pricing. What makes it worse is that I called the main office afterward specifically to explain my experience. I was told that Lou Versman would be informed and would call me back. He never called. At some point, businesses need to be accountable for the level of service they provide. If you say you're going to call someone back, call them back. If you say you're going to provide a quote, follow through. If you don't want the business, that's fine -- just communicate that professionally and promptly. Your website has a commercial talking about the level of service you provide to local customers. Based on my experience, that message does not match the reality of dealing with your company. I ended up having to order the flooring from over the hill, which was a major inconvenience, simply because a local company couldn't be bothered to follow through with a basic customer inquiry. And Dan Versman's lack of communication, respect, and professionalism was obvious throughout this entire experience. The lack of care and respect shown toward a potential customer speaks volumes about how seriously he takes the people who are trying to give his business their money. And Dan -- giving your own company a 5-star review and then the company responding to that review looks pretty crooked from a customer's perspective. At the very least, it raises some serious questions about the credibility of the reviews on this business. SMH. If you're looking for flooring, go somewhere else. There are companies that will actually communicate with you, follow through, and treat you with basic respect.

Helpful staff and great service. Diego did a great job and made the whole process easy. Definitely…read morerecommend!

Justin helped with scheduling an appointment to view some carpet matches in store and an…read moreinstallation date. The installation was quick and the finished product was well worth the wait.

Went to Riva for an estimate on two small bath vanity countertops and was told they would email an…read moreestimate in a few days. Two weeks later I called and was told that they were very busy but I was "in the queue". A month and a half later still nothing. I contacted a small er fabricator and had an estimate the same day. If Riva doesn't want to do a job they should tell you up front instead of ghosting you. Time is money even for the little guy. By being dishonest and unprofessional they cost me both. Don't let them do it to you.

Great service and product. Installed new stone cooktop counter. Good welcome for first-time…read morecustomer, clear description of options and processes. Fast turnaround from final specs to install. Worked well with the timing needs of subcontractor. Professionalism lined. They made sure the new cook top was level. The prior installed wood sub-base was not/ Had one minor glitched that was fixed the next day. And cleaned up work space afterward.