Carmen is hands down a miracle worker. She fixed my botched money piece and I can't gush enough how…read moremuch I love what she did to myself after Thank you for giving back my confidence and loving my hair more.

I recently visited this salon for a haircut and, unfortunately, my experience did not meet…read moreexpectations. I came in with long, thick hair and clearly explained that I wanted to maintain my length with long, blended layers, along with a trim to my bangs and front pieces. I specifically requested that the length be kept around mid-back. However, the result was significantly shorter than discussed--ending just past my shoulders--and the layering was not blended. Instead of a seamless transition, there were very visible separations between layers, which made the haircut look uneven and choppy. A couple of days later, I returned to give the stylist an opportunity to correct the issue. I appreciated her willingness to try and fix it, and she seemed confident in doing so. However, despite the effort, the haircut still lacked proper blending and did not achieve the intended look. I don't typically leave reviews, but I feel it's important to share my experience, especially for those with thick hair that requires careful layering and blending techniques. While the service itself was polite, the overall result did not reflect the level of skill or attention to detail I was hoping for. I hope this feedback is helpful for both the salon and future clients.

Always going to Wig Paradise for my wigs Great service…read more Largest selection in El Paso that I know of. I recommend

I was planning to buy a wig- when I entered the store, I started looking around. The associates…read morethat worked there was very RUDE! They even followed me around the store, telling me where I can look and not to look. Which was very uncomfortable, then I asked to use the restroom. They had told me, "There is no restroom here!!" I do believe that is a city code violation of not allowing the public to access the restroom within the business facility. I HAD REPEORTED THEM TO CITY, "PLANNING & INSPECTION." I even reported them to BBB. I DO NOT RECOMEND THIS PLACE, THEY ARE ILL MANNERED UNPROFFESIONAL and lack proper customer service to their customers.

Amazing hair cut! I loved the service and cut! My hair dresser was so friendly and helped me figure…read moreout exactly what I want. My hair feels so great after this cut! I would come back every time for a haircut!

Amazing place! Excellent customer service! Cassady is an amazing stylist and listened to what I…read morewanted for my hair! I found my new forever salon!

The bomb! Excellent service, friendly staff and inviting. Finally a spot to come back to!read more

From the owner: Gatzel Hair & Nail Salon, located in El Paso, TX is your one stop shop for all of your beauty…read moreneeds. Providing high quality services such as highlights, color, haircuts, blow-outs, up-dos, make-up, waxing, extensions, acrylic nails, gel polish, manicures and much more. Our highly trained hair artists will pamper you to the fullest! Call for your appointment today!

I absolutely love my hair!!! I got 22 inch extensions and a color. The environment was very…read morepleasant and everyone was so nice. I will definitely recommend anyone wanting to get their hair done here!!! Thank you so much

This is the worst place to go for hair extensions. I have nobody to blame but myself for spending…read moremy hard earned money on a place that uses old methods for hair extensions that rip out your hair to the extreme and it's super painful to get the method they use here. DO NOT COME HERE. Overpriced and there are other places who do much better work for half the price. Waste of time and money. Scammers.

Amazing salon! I had an awesome experience and Larisa was amazing! I left with hair that I…read moreabsolutely love- cut, color, highlights all of it!

While I was shown a total on a phone, individual prices were not clearly listed or reviewed on the…read moreactual menu beforehand, which is where the lack of transparency comes in. For example, I was verbally told the gloss was $60, not $69, which is exactly why a visible price menu matters rather than totals being calculated on a phone. For a single-process color, trim, and gloss, the final amount felt excessive given that I did not receive highlights or a more complex service. This review is not meant to argue charges, but to share my honest experience so others can make an informed decision. I also have concerns about the confidence and execution of the service, as it's difficult to fully assess the cut while it's styled, especially after adding layers. I hope this feedback is taken constructively.

Added another picture for reference. I'm in town for a wedding, and I'm rushed, so I came in with…read moreunwashed 3B curly hair. Wash, trim, silk press, 1 hr, $65. If you have African American/Black/curly hair, it's important you know that Annette owned a hair salon in Atlanta for 16 years. She sold it and moved here after a big life event, but she brought all that knowledge and experience with her. Call Annette.

I had a balayage done at a different salon about a year ago and wanted it to be touched up…read more Unfortunately I left the salon with streaks from the top to the bottom of my hair. The lines are uneven and harsh with no smooth transition. Would not recommend this salon for any coloring service. The stylist was Christy.

I booked my appointment with him through Facebook. He then blocked me on the day of my appointment…read moreand wouldn't answer his phone. He made me drive 30 minutes and never showed up. He could've texted me to cancel didn't have to block me. So unprofessional

While David does amazing work and is the kindest person ever he is very unprofessional. I had been…read moregoing to him making a 2 hr drive and when I had to reschedule an appointment due to my dad having a heart attack and being in the hospital he never allowed me to reschedule. He blocked me on social platform and blocked my calls. I made it a point to drive 2 hrs to his salon to explain the situation in person and he said he would get back to me and never did. I spent a lot of money to just throw it down the drain. He also said the extentions wouldn't ruin my hair and now invan go without extentions because of the hair breakage and loss.