My mother was sent to Heritage Park to continue her recovery after spending two weeks in the ICU…read more Even before her arrival, we were contacted by Carmen Rivera, the Admissions Director, who greeted us with a warm welcome and immediately made us feel supported during a very difficult time. Carmen also took the time to alert us to a potential issue with my mom's medical insurance that could have impacted her continued stay and care at Heritage Park after the first week. Understanding how sensitive and life changing this situation was for our family, especially concerning my mom's overall well being, Carmen approached everything with genuine care and professionalism. She helped us clearly understand the potential impact and guided us through possible solutions. Her knowledge, experience, and willingness to advocate for what was best for my mom truly became the calm in the storm we needed. Thanks to her guidance and expertise, we were able to resolve the issue within 24 hours. Carmen has been an absolute pleasure to work with, and we truly appreciate the care, attention, and support she provided in making our transition into Heritage Park seamless. My mom has been at Heritage Park Skilled Nursing for a little over a week, and the professionalism, kindness, and compassion shown by the entire administrative and healthcare staff have made her experience extremely comforting. The level of care, attention to detail, and commitment to providing the best service have been very reassuring. We feel extremely confident that my mom is in the best hands here. The entire Heritage Park staff has been amazing and a pleasure to work with. Working with Anna Alcaraz, Director of Social Services, has been both a pleasure and very insightful. She has played a key role in helping our family obtain resources for legal authorization such as Power of Attorney, as well as guidance for current and future healthcare support and housing or placement services tailored to my mom's needs. My mom has also shared how much she enjoys her physical and occupational therapy sessions and how friendly and supportive the staff has been. The nursing staff has been very attentive to my mom's needs, always taking the time to listen, explain treatments, and address any concerns. Overall, our experience at Heritage Park has been exceptional.

My sister was here for 5 months. Everyone from the greeter…read moreto admissions, physical therapy and then the angels who take care of the patients are all wonderful loving and very kind.

Update: This place…read moredoesn't seem to understand that case managers give us all the information that they relate to them. So in addition to our complaint below, they have also lied and suggested that we threaten them and that they had some sort of Accu safety device on our person. Fortunately, we have a witness who was there during the entire event. None of those things happened. You are seriously warned. Do not go here. This is the summation from our IP letter and conversation... For the record, the day and evening nurses were amazing. In no way am I disparaging the front line workers who are doing their best in mediocre, if at times in certain spaces, deplorable conditions. This care center proved to be an utterly unsuitable and deeply concerning environment for patient care, directly jeopardizing the well-being of my partner. Critical medications, essential for maintaining his mental stability, were abruptly and inexplicably discontinued upon admission, leading to severe mental distress and disorientation. This negligence was a profound lack of oversight and disregard for patient safety protocols, setting the stage for a dangerous situation that could have been entirely avoided. Compounding these medical failures was a shocking display of administrative and case management incompetence. The facility's case manager provided false assurances regarding a thorough patient assessment, which simply did not occur, and later dismissed legitimate concerns from the caregiver. Despite explicit prior inquiries about facility security (during a tour in which the 10+ year admin assured them the facility was secure), the center admitted an at-risk patient to an unsecured environment and then actively refused to prevent him from wandering off the premises into a potentially hazardous situation. This deliberate misrepresentation and subsequent abandonment of responsibility are inexcusable. The culmination of these failures resulted in a terrifying emergency where our patient, unmedicated and disoriented, was able to walk into the street parking log, requiring immediate intervention from emergency services. Fortunately a friend was able to bypass the wandering and get him to remain in the parking lot. Due to the imminent threat to his safety we had him transported to the hospital, where the lack of medications was addressed around the shock of the case (hospital staff had choice words to say about the care facility and none of them were good). There is a severe disconnect between the facility's administration, case management, and nursing staff (WHO ARE AWESOME and doing their best despite the management), ultimately demonstrating a profound disregard for patient advocacy and safety. This care center not only failed to meet basic standards of care but actively endangered a patient under its supervision. The room was busted up, the floorboards warped, people were sleeping or disabled on floor mats, there was no Television in the assigned room and someone somewhere was yelling for assistance for over an hour. The room given had full trash cans, partially used items in the drawers, and the food given was contrary to the dietary requirements requested prior to admission. DO NOT GO HERE.

Do not take your love one to this facility. They steal their clothes that you buy. Every thing my…read morefamily has bought to this facility for our loved one has been stolen. When we ask them where are the items no one knows anything. We buy more, clothes, shoes, grooming products and cell phones. All comes up missing and no one ever finds the items. This went on for almost two years. The health care is worse. They continue to let our love one suffer until an infection would come. They send our love one to the hospital. The hospital get our love one back strong and healthy only to be sent back to this place to get another infection, vicious cycle. This facility has even let my loved one fall in the back of a transportation bus, because they did not properly strap him down before they started transporting him. This maybe a training facility, because they continue to have new staff that doesn't seem to know what they are doing. Several reports has been made to San Antonio Regional Hospital and the State and this place is still horrible. My love one died this week from the miss treatment from this facility, and guess what my family went to retrieve my love ones belongings and they had nothing. No glasses, cell phone, clothes, shoe's nothing. Please take your family member to another place not here. I bet you are saying to yourself why didn't we change facilities. It's because this place take all the insurance money up front, so there is nothing left for you to take your love one somewhere else. As we were there to puck up his belongings, other patients heard us talking about how everything is missing and other residents started to tell us that their things are also coming up missing as well.

Staff seemed nice enough, but it seemed too crowded. I don't believe they have enough staff to…read moretake care of all the patients. It's very hard to find a rehab/nursing care facility that is exceptional, so it could have been worse.

Today is 11/12/2025. I'm a Veteran. I rarely rarely…read morecomplain about service from anywhere and I get how workers can be busy and it can take time sometimes. I had a full knee replacement surgery from VA Loma Linda Hospital and I choose here for rehab because I'm closer to my family. Anyways around 11pm I was getting up so I can walk around and the bed wheel was unlocked for some reason and I fell and hit my hip on the floor and I press the emergency button but no one showed up for 15 mins so i literally had to call the front desk with my phone. I hear front desk announcing it but still no one showed up. I called front desk again because emergency button didnt work again but this time they didn't answer my phone call. I can literally hear the phone ring but no one is picking up the phone. this guy said that no body wants to work because they're leaving work or something like that. Really??? What if I fell from the toilet and no one helped me for 15-20 mins. Then what? And this was at 11pm when most patients are sleeping. Also at 2:10am I asked for medicine so I can go to sleep without pain. Nothing @2:30am so i pressed the emergency button and someone showed up and the guy said let me find out. Nothing for another 15-20 mins I press the emergency button again and he said the the nurse who has the key is on break. Really??? I mean wtf? There are over 220 beds here and you're going to take a break with keys on you? Unbelievable. Took almost an hour to get my one painkiller. SMH. I'm in so much pain right now. Hopefully tomorrow morning I can reach back to VA hospital to transfer me to a different rehab facility. Also nurses, LVN, CNA are just chatting outside, joking and laughing. Which is fine but do your job and communicate more. When you're waiting they just leave you clueless

Would never send a loved one there. beyond the lies and staffing shortages and bad experiencesread more

Centre 4.0(83)…read moreRehabilitation center in Ontario, California‧Open Thumbnail Image Leslie Helmick 1 review 2 hours ago New Im sharing today because I don't want this experience to be your's. DO NOT put your family member here unless you can be there everyday with your family member. They did an absolutely terrible job. My loved one has many health challenges on top of recovering from a series of strokes hes on dyalisis they didn't bother to get him to one of his treatments which turned into a huge fiasco they corrected the next day only because my husband advocated for him. Next he had a wound on his leg which they allowed to get so infected he had to be transferred to hospital to have all the DEAD black infected skin removed, how does a wound care person not see its infected? My husband then proceeded to spen ALL of last week on the phones with the supposed Dr of the facility who didn't even know he was in the hospital The director who said talk to head nurse who said talk to the Dr who said I have to call hospital and the social worker who didn't do one thing she said she would. ALL said I'll get you answeres NONE called back with answeres. Not an ounce of compassion or humanity in this facility. Today my husband went to pick up our loved ones belongings not one person reached out, they were in social workers office she said nothing. No humanity. Do not consider this facility I'll say it again unless you can be there everyday. I would give zero stars if I could.

I couldn't be happier with the care my loved one received here. He is 85 and has dementia, and…read morehaving a sitter provided when I couldn't be there gave me tremendous peace of mind. I visited five skilled nursing facilities in the area before choosing this one, and I'm very glad I did. Victor gave us a tour of the facility and was extremely knowledgeable, answering all of our questions and making us feel confident in our decision. Prima was an absolute godsend. She was always available by text whenever I needed help reaching my loved one, had questions for the nursing staff, or needed updates when I couldn't be there. She also helped coordinate his discharge, which required extra planning since he lives in a memory care facility and paperwork was needed from multiple doctors. She made sure everything was completed on time and without added stress. Victor and Prima are truly outstanding employees and a tremendous asset to this facility. I would not hesitate to use this facility again if the need arises

My wife is in there currently for rehab after a full with broken bones and she is getting very good…read morecare. Cannot complain!! Place is clean and well staffed and they go out of their way to make you comfortable

This company was one of the most incompetent businesses I have ever had to deal with! Trying to get…read morea schedule of both physical and occupational therapists was a joke! My husband finally got one physical therapist to actually come out for 3 times in a row. The occupational therapists would schedule an appointment but then cancel on the day and this was a month from when he got home. He was due 6 visits and he received 2 then they just sent out a review nurse, who said he didn't need them any more! Talking with the coordinator was a joke because either he was non responsive to my calls or just not there. In other words don't use this service if you want your loved one needs in-home help!!

My mom suffered a severe stroke and has been under Superior Home Health since November 14, 2026…read more Considering that Sweden left my mom without a nurse to settle her in the home on our very first day of service with them, I shouldn't have been surprised that their assistance would be lacking and uncaring. Jaja (the care coordinator) delayed what should have been a routine urinalysis by twenty days. Her behavior was unprofessional, unpleasant and uncaring 100%. I asked for her supervisor Josie to call me which never happened. Today I finally got to speak with Ena, the Director of Medical Care only to be "redirected " to another home health agency. Again, 100% unprofessional behavior. If the director of medical care penalizes a patient for advocating for her well being and health, imagine how the rest of the staff behave. I asked to speak with Ulysses (the director of this agency) and I was not able to do so. I would never recommend this agency and if I could give them zero stars I would. But that's not an option.

I requested gurney transport and arrived at the appointment to find the appointment had been…read morecancelled. Your team was outstanding, flexing the timing, staying with us while the doctor put us back into appointment. I can't thank you enough for the excellent service. I highly recommend you and your team!

Excellent transportation service. Great communication, timely and courteous. Staff is genuinely…read morecaring and kind. I am grateful for their help.

I have been a resident here for 4 years. The current Administrator Wendy is doing an exceptional…read morejob and has made significant changes to improve the facility and resident care. We are lucky to have her.

PLEASE READ IF YOU ARE CONSIDERING THIS FACILITY…read more This place is horrible! If I could give ZERO stars I would They do not care about the residents.. all they care about is getting they're outrageous rent paid.. you would think for the amount they charge they would take better care of their residents.. my father was here after he had a stroke when my daughter was 2 months old.. my dad told me they were annoyed with him because he makes messes. They would call me if my dad fell, but they failed to notify me when he passed away... all I got was a voicemail from the coroners office.. and they said "as you know..." meaning I should have been notified first! Also my dad ALWAYS wore a silver ring.. when I picked up his belongings it wasn't in the bag and I received a statement from the mortuary that they picked him up with no jewelry so be careful they steal money and jewelry DO NOT HAVE YOUR LOVED ONES COME TO THIS INHUMANE DISGRACE OF A FACILITY

I don't know how reviews are more than one star for this agency. The people sent were very…read moreunfamiliar with senior care, feel asleep, on their phones, and not in the right field.It was a nightmare. Now working with another agency validated my thoughts of this one and I should have left sooner. The office staff were rude along with the manager.

When the time came to get my mom some help, I was very nervous about how she would handle it. I…read morefound Right at Home through A Place for Mom, and from my first interaction with their coordinator, I began to feel more at ease. She took the time to learn about my mom, her interests, and her needs. She matched my mom with a caregiver who was exactly who my mom needed. It has been nearly 8 months now, and the office staff has been responsive and helpful in navigating insurance and billing, scheduling and care, all with professionalism and good cheer. My mom's caregiver is invaluable to us all. My family is doing better because of Right at Home. And my mom's outlook has improved through the support and company of this wonderful caregiver.

I can't say enough good things about this company. I had a previous hospice company that really…read morewere lacking in compassion in my opinion, was all about business. I switched to Appling Hospice Care and they were one of the most organized and supportive groups of people I've ever met. They quickly made me and my mother feel like we were in good hands. I'm giving them 5 stars and that's only because 10 stars aren't an option! Jeffrey M.

I can't say enough good things about Appling and the care they have provided for my grandparents…read more As they've aged, Appling has been an invaluable partner, consistently going above and beyond to ensure my grandparents receive the support they need. Their services have been not just essential but truly exceptional, offering peace of mind that I couldn't have achieved on my own. From their professionalism to their genuine care, Appling has made navigating our family's care situation so much easier. I highly recommend them for any and all elder care needs.