Got 3 new doors they were very affordable and helpful. They worked with our installer to make the whole process easy and quick.

I was hoping to find out about getting my front doors changed out. Waited at the front counter for about 10 minutes. Never got any help. This is the second time this has happened to me here. Thought I'd give them a second shot but they don't care to do business. read more

Had a glass front door shattered, which was purchased and installed by this company 18 yrs. ago. Asked that someone please come out to see if it could be repaired with new glass. Was told by Leanna that someone could come out in 13 days! I balked at that late date and was told "if you aren't happy with that, you can always go to some other glass company." I am going to do that. This is what happens when there aren't enough competitors in your town. They only are concerned with big orders. I have never been told to go somewhere else, if you don't like waiting almost two weeks just to have someone come out to examine your door. Frankly I only hope for the worst to happen to this company, like going broke or being bought out by better people. This company's attitude is "the customer is always the last to be considered." read more

I highly recommend GH Slack & Son--huge selection, great staff, super knowledgable (much more so than Home Depot or Lowe's). GH Slack supplied the doors, windows, hardware, moulding, shower glass and mirrors for my house and it looks beautiful! I will go to Slack when I buy doors and windows for my next house too :) read more

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Very nice site, clean, showroom set up beautifuly, clear to make selections. Strolled thru the showroom about 15 minutes, no one came out to offer help or at least greet me. read more

I purchased all my windows and doors through Slack and sons for my remodel in Santa Barbara Ca. It was a good experience, even when I ordered a wrong size on my windows they promptly ordered my new size and I got it right away. I meet with Chris to place my hardware and door order and his suggestions were spot on to achieve my Modern Farmhouse style. Thanks again to all that helped! You should see my beautiful slide back door system it greatly improved my view. read more

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**STAY AWAY**This place doesn't care about the little man anymore. I ordered 6 pre-hung door and 5 slab doors. 2 of the slabs were wrong, 4 out of the six pre-hung were wrong. You have to pay for them up front before they will order anything. Didn't think the counter person would type stuff in wrong and Joey the manager said that it's my fault. Long story shorter slack and son! Never call u when your doors are in or when they say they will.. if you are a big home builder they they will.. pure read more

Customer service wasn't all that great. Whether when I called or in person. They made me feel like I wasn't there if that makes sense. As if they had something better to do than to assist me. Also I thought it was pretty overpriced to just have the door molded. I bought the door from them, thinking I would get it molded for free or at least discounted but no. So that was something else I didn't like. As far as them matching my door. They did a good job but they did make the slots for the hinges while my old door didn't so I'm not sure as to why the decided to cut those out. Made me do extra work to make my door fit properly. Only really thing I like was the guy in the shop area that helped me with my door. He was the most polite and friendliest out of everyone I encountered there. Won't be coming back. read more

They have horrible customer service. My spouse ordered some replacement glass window panes for a French door that were broken and planned to use them to have the work done. Spoke to Erick, he kept saying he would call back. He never did. Kept losing our number and had wrong contact information on file. It took four phone calls for updates and to finally schedule, then they canceled on the first scheduled day. When the Installer finally showed up, he said he couldn't complete the job because the doors have plantation shutters. Should have been an easy fix, but they never told us they couldn't work around them (they were there when Job was quoted), nor did they tell us to remove them. Just could not complete the work they quoted. The funny thing is, after they canceled I had to call another glass company out. When they arrived, they said the could do the work no problem. No need to remove the shutters. The nail or staple that holds the Stiles to French doors are on the outside by design so windows can be repaired without having to remove the shutters. The shutters also were not in contact with the frame that held the glass, so even if you had to go from the shutters side it would not have been a problem. Simple, easy, something any installer should be capable of doing. Their installer had no clue. Just threw his hands up and decided he wouldn't do the work. He was at our house no more than 10 minutes. As with all the negative reviews, their management team and owner (Terry) place the blame on the customers and do not take any responsibility. We had to call another glass company. We tried speaking with GH over the phone before the installer left but they said it's our problem to fix not theirs. Save your money, save your family unnecessary headaches , go with another company. Just because they have been around a long time doesn't mean they are of great quality or customer service. So unfortunate because I love supporting local businesses. read more

I contacted GH slack and sons for a problem I was having with my sliding patio door. I have shopped here before, and always found anything/everything I needed to make the repair or to replace the doors. In this case, they said they could not help me, but they recommended me to a local person who specialize in older patio doors. While they did not make money off of my visit this time, they did help me as a Customer, and that is worth a five star review. I got the help I needed, and it was courteous and very professional. Thank you! read more

These people are great as soon as I walked in I was greeted right away I was needing a replacement door handle they knew exactly Witch one it was by looking at it very impressed On their knowledge I will definitely do business Here again. read more

This company has been around for years, I first started coming here in the early 80's, as it has been long established as a quality door and window store in Bakersfield. Chris at Slacks and Sons was very helpful in selecting doors for my home; I recommend this company for your home entry needs. read more

Called to see about getting some new screens put on my windows for my home. The man on the phone (Bernard?) was really friendly and offered I come in and take a look at their variety of mesh styles. I was amazed at their walk through gallery and almost tempted to buy new doors and door handles for my entire home! Beautiful shop and good customer service! My go to guys from here on out for any door or window purchasings! read more

needed glass replaced in one of my windows when the seal failed. very knowledgeable staff ordered replacement glass and installed it promptly. highly recommend read more

Class act of a company. They give competitive pricing with zero BS or game playing. Good attitudes, excellent workmanship, on time, consistent with what you thought you should get. I have been a builder around California for 20 years and I recommend this company. read more

While I know that most of the staff here are knowledgeable about the products they sell, getting someone to talk to you is, most times, a chore. Then, getting pricing is also problematic as you speak to one person and they seem to contradict someone else. read more

I recently ordered 300 linear feet of baseboard and round corners for my home through GH Slack and Sons. I called on a Monday and placed my order and set up a delivery date for that Wednesday at 10 am. Wednesday came and my baseboards had not been delivered by the time I was told. I called around noon and was told they were not informed of the 10am delivery time I set with the sales rep on Monday. They also advised me that my baseboard was not in stock. I was told Monday the baseboard and corners were in stock. I was advised an order was being delivered on Thursday the following day and they could deliver then. I confirmed with GH Slack and Sons rep that my round corners were in stock and would be delivered with the baseboards on Thursday. I was told yes. Thursday came and I received a call the baseboards were in, but now my round corners were out of stock. I called and spoke with the manger at GH Slack and Sons and requested a discount on my order and to make sure my order would be delivered by that Friday. Friday came and my corners were finally delivered. Due to poor service and three unacceptable issues in one week I was delayed in receiving my order causing me to move back the contractor scheduled to perform the install. To add to the poor experience my refund was never issued and I had to call to have the refund finally returned a week later. In my opinion, there is no excuse for poor customer service. Not only was I given the run around, but I never received and apology. I was treated as though I was in wrong as a customer. The manager with whom I spoke dropped the ball on my refund even after I called him the day product was to be delivered to verify delivery and refund. I would highly recommend you DO NOT purchase any product through GH Slack and Sons. They do not care about customer service or following through with what they say. read more

Dustin and everyone behind the counter will go above and beyond to help you meet your goal or find a solution to your problem. The customer service is outstanding. read more

Great doors, fixtures, and glass and great customer service!!!

We bought Emtek locks for our home from slack and sons and just absolutely love them. they were a little expensive but we've have had them now for several years and they are the best investment we ever made. They require a combination and work like a cell phone screen. You touch this pad and then you punch in your combination. No buttons. No mechanical parts. They are all electronic and that makes it works so well for our house. Especially if we aren't there and someone in our family needs to get in -- we just give them the code. read more

Will never use this place again. Went in with measurements for interior doors and for bedroom closet doors for a quote. They quoted me a reasonable price so I decided to buy from them. When I asked them to please call me the following day to confirm a drop off day to match my old doors the failed to do so. Finally got my doors dropped off and was able to pick up the next day only to be short 4 doors for two sets of closets and was told that I didn't specify my quantity needed but could order them no problem (250.00) dollars more. Which I did not do. Got doors home and began to install them. 1 out of 5 doors fit with no modification needed. Very frustrating when they had my old doors to use as a pattern to fit. Customer service here sucks and so does their shop service. Will use The Molding Bin from now on read more

DO NOT USE THIS COMPANY! Beware, they "special order" all of their products and refuse to take blame or credit when the doors or windows come in a different size than agreed upon. For instance, I ordered 2 sliding glass doors over the phone and ran to their store on my lunch to pay for them ($2800 worth). I ordered 6 foot wide sliding glass doors and 5 foot wide were delivered. They made an error on the paperwork and claimed it was my fault for not catching it on the specs page (I'm a homeowner). Needless to say, they refused to take the doors back but promised to give me a "good deal" on a new set of doors. The salesman was rude and his supervisor was less than helpful. At it stands, I disputed the charges with my credit card company who advised me to have Slack and Sons come and get the doors, as I had been refunded the charges. They refused and said to wait and see how this "plays out". I went to Home Depot and bought both doors for $1400 delivered! What do you know...Home Depot has a RETURN POLICY should I not be satisfied! However, Home Depot delivered what was promised. I will be spreading my bad experience like wildfire in hopes that no one is treated the way our family was! read more

We have purchased our windows and doors through slack and sons both in the past during a remodel, and recently with our new addition. We told this company that we wanted windows for an addition. They sent us a bid that included the technical description of the windows... all jargon that made little sense to us. They delivered remodel windows for our new construction remodel. When we called and emailed them to try and return these windows for the correct ones, they accused us of lying and told us that an exchange was not possible. They offered that we pay them an additional $1200 to swap out the window frames. We will never use Slack and Sons again in the future. Their customer service is terrible. read more

This place does not know what they are doing. They really need to train their employees on what they sale. This is my first Yelp review for any business and the only reason why I am writing this is because this business is really that bad. The people that work there don't even know what they are selling and don't have much experience in the business that they are in. Please don't waste your time looking for furniture knobs at GH Slack and Sons because they don't sell knobs at that store. We spent a good amount of time looking at knobs with a sales guy to finally find out that they don't carry any that we need because they only sell cabinet knobs. The worst part was that we bought interior doors for our house that don't have the door knob hole bored out. We literally spent hours going back and forth to our house to measure if the new doors would fit our existing frame. We were first told to measure from bottom to center of the door knob hole and then after returning with the measurement we were told that we needed to have measure from top to center of the door knob hole. We ended up purchasing the doors and today I had my brother in law pick them up. GH Slack and Sons ended up giving us doors with no knob hole bored out!!! Why would they have us measure and remeasure our door frames if the doors they were giving us didn't have the door knob hole bored out. I asked and they said to bring the doors back and they would refund us... I guess they get a star for making us laugh. read more

I merely write this review to warn others, considering to use GH Slack & Sons in Bakersfield, from doing so as this firm, especially the owner, Terry, along with his son, Chris, know nothing about client service and cannot even perform the most basic functions in connection with the business they claim to be running. In my particular case, I met with Chris on 5 separate occasions to review the details of shower glass and other glass installations at a new residence being built. Knowing, how detail oriented I am, Chris prepared a document with specific notes and drawings, highlighting the details of our installation, which I had to review, correct on numerous occasion as despite my meetings with him, Chris failed to capture the details, then sign before GH Slack would order the material. Of course, Slack never took the time to keep me posted re: the lengthy ordering process, however, far worse, when the supposedly best person of their crew, Carlos, was installing the various pieces of glass, 75% of the details we previously had discussed and sign off in writing, were completely ignored. When we made Slack aware of their errors, once again, there was absolutely no communication. I have written documentation for this entire ordeal, which I gladly share with anyone, who wishes to verify my claim above. Unprofessional, irresponsible and inapt best characterize this company and its owner, Terry, as well as his son, Slack. I am hoping others will stay clear of this firm if they want to experience the same I did or others, who previously reviewed this company (see Google search etc.). read more